Castle Chevrolet of Villa Park

Buyer beware!!!! I recently bought a used SUV from this dealership with an aftermarket warranty. This warranty is refundable and would be prorated for the amount of time remaining. The warranty can only be dealership with an aftermarket warranty. This warranty is refundable and would be prorated for the amount of time remaining. The warranty can only be refunded through the finance manager. This manager will never return your call. I explained that I'm selling my SUV and that I will no longer need the warranty ($3,700). I called multiple times leaving voice mails to the finance and the General Manager and still no response. I live about an hour away, I was hoping to resolve this over the phone or at least setup a time for me to cancel in person. This dealership is very dishonest and very poor customer service. More

Lost Leased Car We returned a leased car here in December. Car was then resold to another client in January. I brought it like all my company leases, under miles and We returned a leased car here in December. Car was then resold to another client in January. I brought it like all my company leases, under miles and in good condition, so I am not surprised. However, the dealer never "grounded" (IE checked in to the lease company stating I brought my car back) Now, over a month later, I am facing possible RePo fees, and no one at the dealership will take credit or fix this error on their side... Grounding a car is a simple process that shows the dealer has possession and that the client is no longer on the hook. They did all the documentation to buy back and resell for a profit, yet have not closed the lease for me. I have been on the phone over 6 hours in the last week with GMC financial. Dealer does not return any calls, and consistently says the person who can help me is not in. I have talked to Trey directly 3x, their finance guy, and Trey's boss. I have sent an employee into the dealership to get documentation to show they bought and resold my car, and still nothing has been done in almost a week since I brought his to their attention, and over a 45 since after I turned it in. TIMELINE: -We returned the car, under miles, a month early on our lease...Eddy checked it in on the 23rd of December, 2019. - We were notified by GMC financial of possible repo on the 29th of January, 2020 - We have been told multiple times by Eddy and his manager that this would get fixed on the 3oth of January, 2020 - It is now the 3rd of February, and I never received any call back from the dealer (as promised) and the car has still not been "grounded". I have been on the phone another 2 hours today with GMC financial who then calls up the dealer and, again, they told us they will call us back... We talked to Ivan on the phone today and he also had no update, and seemed frustrated that he had to deal with this at all. I have leased 3 cars from Chevy/GMC over the last 5 years for my company, and will not be going back when my other 2 leases also end in 3 months and 9 months. I am in the service industry, and true service is not defined by how the sale is made, rather how one is treated when an issue arrises. I have given multiple chances to make this right and nothing is being done... More

Disappointing experience with internet sales team. A classic example of over promising and under delivering for the purpose of getting me in the door. My objective was to trade in a vehicle. Remember A classic example of over promising and under delivering for the purpose of getting me in the door. My objective was to trade in a vehicle. Remember what your parents told you, "If it sounds too good to be true, it probably is." The KBB offer told me everything I needed to know and that initially turned me away. However, the internet sales team (Carlos) said the right things, conveyed interest and expressed ability to stretch the offer to a range that was acceptable to me. At the buying center, however, there was no internet sales team to resume conversations. The experience was very different and left me with that true 'used car salesman' feeling. Shame on me for not trusting my gut and shame on the dealership for a dishonest sales approach. More