Castle Chevrolet of Villa Park

Lack of professionalism Went there to buy a car they said they would price match from a competing dealership. Drove all the way for the sales manager to say he needed in writ Went there to buy a car they said they would price match from a competing dealership. Drove all the way for the sales manager to say he needed in writing despite it being confirmed on the internet as well as over the phone. Proceeded to try and work a deal with this piece of work of a sales manager and finally we came to some sort of agreement. While they were going to move things from car to car and swap tires i got a call from the dealer they told me had false pricing and they gave me the honored pricing THAT CASTLE TOLD ME WAS NOT POSSIBLE AND FALSE, and literally gave me a deal i couldnt refuse. I then got off the phone and told the sales manager at Castle and he threw his hands up huffing and puffing and said thats the best he's going to do and stormed off. Best part is the service tech put the tires back on my car, didnt fill them back up with air to match the pressure in the front tires, then floored my car out the service drive and around the back of the building to where i put my arms up so he stopped the car and i told him to get out. He then told me he couldnt release me my car until someone told him he could. So after he hotrodded my car out the building, didnt fill the tires back up, he then refused to give me back my car. So i had to pull out my paper work in which he still reluctantly didnt want to hand over the car but finally did. The whole process was a mess. Worst dealer experience ever. More

Exactly what we were searching for when upgrading vehicle! Our new, pre-owned jeep purchase marks the fourth vehicle our family has bought from Castle Chevrolet. Dana Dangles was a key component in what brough Our new, pre-owned jeep purchase marks the fourth vehicle our family has bought from Castle Chevrolet. Dana Dangles was a key component in what brought us back to Castle. Dana went above expectations in searching for the exact requirements we wanted in our next vehicle. She kept in contact with us during the entire process. Dana listens and truly cares that the customer is treated fairly and is happy with the sale. I always look for her when I am in for any service visit. I love her ready smile and professional manner. She is truly a gem! Complimentary oil changes, car washes, and available loaner vehicles are other reasons we come back to Castle. More

Best Dealership in the world I love doing business with Castle Chevrolet because they on the business and the staff is real nice I like working with John Porter he help me out a l I love doing business with Castle Chevrolet because they on the business and the staff is real nice I like working with John Porter he help me out a lot and I recommend this dealership to anybody that want a car More

Great working with Dana & Ryan! We bought our first Chevy with Dana's help, a Camaro, and have gone back because of her to buy 2 more Chevy's, a Trax and Impala. We bought our first Chevy with Dana's help, a Camaro, and have gone back because of her to buy 2 more Chevy's, a Trax and Impala. More

Help Beyond My Expectations I want to take the time to express my gratitude to Dana Dangles. I came into the service department frustrated beyond belief. Kelly told me that I sho I want to take the time to express my gratitude to Dana Dangles. I came into the service department frustrated beyond belief. Kelly told me that I should talk to Dana that if anyone could help me she could without being misleading. Not only did she spend almost 3 hours with me discussing the issues I was having she came into the dealership on her day off. That is exceptional customer service. She went above and beyond anything I would have thought. I am forever grateful for her help and knowledge and her compassion she has for Castle customers. Thank you Dana Dangles. I also want to personally thank the service department manager Steve Uginchus not only is he very knowledgeable he is very thorough with explaining answers to your automotive questions. He goes above and beyond to make the customer happy. I feel comfortable leaving my car in his service department knowing all my issues will be addressed. Id also like to thank the General Manager Patrick Wells for going above and beyond to make sure I was taken care of and i can now put my mind at ease a bit. I honestly cannot thank Dana, Steve and Patrick for all of your help. I am truly grateful, Pam Carlson More

First time car buyer approved. Although the car we made an appointment to see was not available once we arrived, they were helpful and patient as they answered all of our many quest Although the car we made an appointment to see was not available once we arrived, they were helpful and patient as they answered all of our many questions over the 3+ hours we spent there on a Saturday night... maybe even an hour after closing (wow). We weren't easy customers- Buying our first car was a BIG deal for us, especially with a bun in the oven. I really believe they went out of their way to get us into the car we wanted for a price we could agree upon. I would recommend this dealership. More

Great Guys! They had my back throughout the process, smoothed out any issues and delivered on their promises. I would recommend shopping at Castle for your new o They had my back throughout the process, smoothed out any issues and delivered on their promises. I would recommend shopping at Castle for your new ore used car. More

they did not know want they were talking about. The sale price on line and want they wanted when I got there were not the same. Would not make the trip of 500 miles next time. The sale price on line and want they wanted when I got there were not the same. Would not make the trip of 500 miles next time. More

Dealership stands by thier word. Excellant to deal with! I went in based upon pricing from the internet and a short conversation over the phone about the pricing. Went in, drove the vehicle, started lookin I went in based upon pricing from the internet and a short conversation over the phone about the pricing. Went in, drove the vehicle, started looking at pricing and it was different than I was quoted on the phone. Castle honored the pricing I was given, which was a nice price break. That was surprising! John Porter was excellant to deal with and flexible on things I was looking for out of the truck I wanted. More

amazing experience I was working with Mario at the dealership. He sat with us for 4 hours all while everything was getting figured out. He went through each step and mad I was working with Mario at the dealership. He sat with us for 4 hours all while everything was getting figured out. He went through each step and made sure we all understood what was going on and showed a great amount of patience. He did an amazing job, and I would recommend him and the dealership to anyone! Buying a car is never an easy process, but thanks to the team that we worked with, it turned into a great experience, and we will be returning customers in the future! More