Castle Chevrolet of Villa Park

I was under the impression that a buyer had at least 3 days to return a car as I've heard at least 7 days many times.    My complaint is mainly with the way I was treated by the General Manager Michael C days to return a car as I've heard at least 7 days many times.    My complaint is mainly with the way I was treated by the General Manager Michael Castagnino. I went in to discuss my situation with him. He was civil at first, but then became aggressive. I had previously discussed my problem with a friend who also works for Chevrolet and he was sure that most dealers will accommodate their customers with the return option in these types of situations. When I tried calling my friend from the Castle store, Mr. Castagnino started yelling to everyone in the store saying that I was lying and trying to buy a different car. He tried to embarrass and demean me. This was unacceptable and at one point he became aggressive telling me that I would be arrested for fraud if I tried to back out of the deal.    I have since filed complaints with Chevrolet and will keep going until someone can explain how that kind of customer service is acceptable.    I might expect to be treated this way by an independent dealership, but not the front line of Chevrolet. I would've tried to build a good relationship with that dealership if it wasn't for Michael Castagnino's indifference and lack of respect to the customer. Chevrolet should be held accountable for their dealerships. Their hands off attitude when it comes to how their dealerships are run is sad for our country. So much for Chevy being an American icon and being respected as part of American culture. More

Got my car a week ago. I paid cash for a 2012 dodge avenger. I found this car online and it was exactly what was described as in the ad. For the car and the price I paid I’m happy so far. avenger. I found this car online and it was exactly what was described as in the ad. For the car and the price I paid I’m happy so far. More

I usually don't review but these guys have a lot of attitude once you buy the car. Up until that point they sweat talk you and then just want you out of their way to make the next sale. It's hard to fi attitude once you buy the car. Up until that point they sweat talk you and then just want you out of their way to make the next sale. It's hard to find the right dealer, I would not recommend them. Michael always kept butting in as the general manager to assert his authority. Intimidation tactics if you had any questions on pricing. More

A true Stealership, a bunch of crooks,....took my money, reserved my corvette for 14 months, then sold it someone else for $20K over MSRP behind my back, the DAY I came to make cash payment! Unbelievably co reserved my corvette for 14 months, then sold it someone else for $20K over MSRP behind my back, the DAY I came to make cash payment! Unbelievably corrupt and GREEDY sleazeballs ! All of them were part of it with their lies, showed me my car when it arrived, while at the same time, put it up for sale, insulted me and pushed me to cancel so they could sell it higher, and they sold it anyways, now won't answer my calls ! More

Castle Chevrolet gave me one price over the phone to get me in the door when I used TrueCar to get an online price quote and a dealer rep called me and said I could come in to get that price. After arriving me in the door when I used TrueCar to get an online price quote and a dealer rep called me and said I could come in to get that price. After arriving. I was told price quote was not valid. This was my experience, just want everyone to be aware how Castle Chevrolet operates. More

Terrible dealership. Worked with Mike Rodriguez takes up to 24 hours to respond to emails. Couldn’t get details straight with his sales associates and after we finalized the number he had his associate tel to 24 hours to respond to emails. Couldn’t get details straight with his sales associates and after we finalized the number he had his associate tell me about a dent. While I was on hold I was told Mike was too busy to talk to me, but I can hear him in the background talking about the dent and telling his associate what to say . Would not trust this dealership, lacked professionalism and customer service. More

Daniel Garcia at Castle Chevrolet in Villa Park came through for me, Big Time! I had recently purchased a new Honda, and was looking to sell my 2004 Civic, in fairly decent shape for a 16-year-old car. through for me, Big Time! I had recently purchased a new Honda, and was looking to sell my 2004 Civic, in fairly decent shape for a 16-year-old car. To this point, I had only received mediocre to poor offers. After getting an on-line quote from Kelley Blue Book, Laura Castillo from the Castle Buy Center reached out to me via electronic media, inviting me to come in for a higher quote/offer. Am I ever glad I did! Daniel gave me a more than fair offer, which I eagerly accepted. Within 48 hours, they had my car and I had a check in my hand! The whole process was quick and seamless, and the dealership appeared extremely well kept in the guidelines of the highest COVID safety standards. Many thanks to Daniel and Laura for a great experience. If you live in Chicago’s Western Suburbs and need to sell, you are missing a great opportunity if you don’t stop by Castle Chevy in Villa Park to get an offer. I imagine you’ll probably do pretty good if you are looking to buy a new Chevy too! More

We are so happy with our new purchase of a Malibu from CastleChevrolet. We had a wonderful salesman, Eddie Nikpouri. Great service and friendly staff. CastleChevrolet. We had a wonderful salesman, Eddie Nikpouri. Great service and friendly staff. More