Castle Chevrolet of Villa Park

Great service team and unforgettable experience! I will visit this office gain at first opportunity. I will visit this office gain at first opportunity. More

Straight CROOKS - please do not buy a car from Castle Chevy. I bought a car from this place, and it had a cracked windshield because it was a “new arrival” and they hadn’t had the time to repair it yet Chevy. I bought a car from this place, and it had a cracked windshield because it was a “new arrival” and they hadn’t had the time to repair it yet. The windshield took over a week to come in for some reason, and then after it finally did, they realized they ordered the wrong one. Our salesman offered to deliver the car to our home which is 1 hour away, because of the inconvenience they caused. After about 3-4 more days of waiting for them to re-order and install the new one, the vehicle was delivered. Immediately, the vehicle began to make a high pitch screeching noise when the speed dropped below 25mph. We contacted our salesman that same night to schedule it for service, but we could not secure an appointment until 4 days later. In the meantime, we realized that the vehicle was not only making that sound while in motion, but while idling too. We did some more research, including making phone calls to every business listed on the carfax, as well as doing some of our own digging inside the vehicle. Come to find out, the car is a used police interceptor. The vehicle was previously owned by Enterprise, and was leased out to Chicago PD for the last 7 years. When the lease terminated and the vehicle was turned in, Enterprise conducted an inspection and the vehicle did not pass, so it was sent to auction which is where it was purchased by Castle. Inside the vehicle, we found microphones, holes drilled above windshield and back window (where light bars previously hung), and cables that are not found in civilian vehicles, among other things. The most concerning part of all is that the original computer was removed from the vehicle at some point, making the current engine hours unavailable for any future owner. Despite this evidence, Castle still insists that an older gentleman traded the vehicle in for a new Chevy Equinox. Although the sound we were hearing could easily just be a worn belt, this car posed too much of a risk & we decided to return the vehicle to the dealership so that we could go elsewhere to find a reliable vehicle. Castle took almost 3 weeks to issue a refund, and the only possible way to speak to anyone is to visit the dealership in person. Even after doing so multiple nights in a row (2hr drive total each time), we were told the check was overnighted to our bank on several occasions (but it would never get delivered), they refused to give us a tracking number and/or check number, and we were accused of not contacting them for 2 weeks in a row. One night in particular, we had a verbal conflict with Jasper Marino - he may possibly be the biggest headache of an employee they have there. He’ll accuse you of anything under the sun to transfer the blame off of his own shoulders. We sold the car I was driving previously to a private party, so I was out of a car for the entire duration of this mess, and had no way to purchase another one without paying off my original loan. Save your time, energy, and money by steering clear of this place. I can’t warn you enough! More

Very poor in terms of providing clarity and information regarding the vehicle I purchased. My overall experience has been awful, I've been calling constantly to get a hold of someone in the dealership and regarding the vehicle I purchased. My overall experience has been awful, I've been calling constantly to get a hold of someone in the dealership and they all have been dodging my calls and not getting back to me. took them a week to get me the service done to the vehicle under their possession and I come to later find out the car had bondo work and the paint was completely cracked through. I asked if they did the brakes and to get the information regarding the tread depth and brake rotor life and I got nothing. Also the TPMS light went on when I left the dealership and I forwarded all the information to the Salesman who helped me. wasn't necessarily his fault but the manager there Jacper is a complete and utter liar. as of right now I have found out that the vehicle has multiple things wrong with it. I overpaid for the vehicle it was the most expensive one on the market. it did drive the nicest in comparison to other vehicles I saw but after the fact I'm noticing all these different things suggesting otherwise. I need to get new brakes because the car pulls to the right when I brake and stutters because the rotors are warped. all they did was and oil change for the vehicle they probably made 5k+ on. I do not recommend this dealership in the slightest. worst communication by far and they all avoid problems. I will update my comments if there are any compensation for the horrible service I received. More

Bought a 2017 Traverse and was told after the first set of tires goes bad they would replace the tires with a new set for free. Now claiming it was a part of the contract so they can’t do it. Also that the of tires goes bad they would replace the tires with a new set for free. Now claiming it was a part of the contract so they can’t do it. Also that the guy who agreed to that doesn’t work there anymore. As if that matters at all to me. Absolute terrible customer service. Got hung up on because I was getting upset. Do your self a favor and go elsewhere. More

I purchased a vehicle 3 weeks ago and it needs $3500 worth of repairs. After trying to contact Castle, nothing has been resolved and nobody will return my calls. I HIGHLY recommend you go to another dea worth of repairs. After trying to contact Castle, nothing has been resolved and nobody will return my calls. I HIGHLY recommend you go to another dealership to buy a car from. More

Between my wife and I, we've purchased or leased nine vehicles, from seven different dealerships. This was by far, the absolute worst experience I've ever had. I've also never had a dealership spend *so vehicles, from seven different dealerships. This was by far, the absolute worst experience I've ever had. I've also never had a dealership spend *so much* time talking about the importance of the customer experience or plead repeatedly for a perfect review, and yet – I found once the deal was done, a majority of the team I dealt with to be disingenuous, pandering and condescending in trying to resolve outstanding issues. I would discourage in the strongest terms, doing business with any Castle dealership. There are many options in the Chicagoland market to purchase or lease vehicles, please consider others. More

These guys were amazing! My husband went with my older son so I could stay home with our little ones and they were only gone for a couple hours, which is awesome, especially being we were coming from Joli son so I could stay home with our little ones and they were only gone for a couple hours, which is awesome, especially being we were coming from Joliet. They made the process so easy for us! I had to come back and sign paperwork and brought my little ones. My 2 yo was climbing under the desk, and picking up the phone and he just laughed and was very understanding. Truck is great and got a good price! Great group and highly recommend. More

The absolute worst dealer in the area. Sales people are clueless and they charge 5K over MSRP on vehicles. Who would buy from these overpriced morons!! clueless and they charge 5K over MSRP on vehicles. Who would buy from these overpriced morons!! More

Rude people and do not honor their word...I was quoted a price to install a bug shield that was ordered from GM parts...I was giving a price for installation. But when I came for the appointment The price c price to install a bug shield that was ordered from GM parts...I was giving a price for installation. But when I came for the appointment The price changed , higher of course, and they refused to honor what the quoted me..the person at the service department was rude and unfriendly. More