Castle Chevrolet of Villa Park

Friendly and helpful Everyone was extremely helpful and willing to work with us when it came to negotiating the sale of the car. The team worked well to process the sale a Everyone was extremely helpful and willing to work with us when it came to negotiating the sale of the car. The team worked well to process the sale and got us everything we needed in our new car. More

Personalized care We were in need a a new SUV but had certain specifications we wanted. We couldn't find anything of interest by our home town In far northern Illinois We were in need a a new SUV but had certain specifications we wanted. We couldn't find anything of interest by our home town In far northern Illinois. We saw a couple of vehicles on the Castle web site and decided ro make the 50 .miles trip to Look at both of them Our salesman Chuck was very helpful in showing both vehicles we were interested in and the buying process. 2 weeks after buying the vehicle, we are very happy, drives like a dream. Glad we made the trip. Thanks Chuck! More

We love Castle The best service department that I have ever dealt with. They all go the extra mile to help. We will always recommend Castle to anyone. The best service department that I have ever dealt with. They all go the extra mile to help. We will always recommend Castle to anyone. More

A surprisingly wonderful car buying experience! My husband, Tom, and I were "looking" for a Chevy Malibu. Jasper greeted us as we entered the dealership. We discussed the Malibu LS and LT with Jas My husband, Tom, and I were "looking" for a Chevy Malibu. Jasper greeted us as we entered the dealership. We discussed the Malibu LS and LT with Jasper. After driving both vehicles and discussing what we "seniors" really wanted in a car, Jasper assisted us in choosing the LS. We definitely wanted the LS (although it did not come in Red per Tom's request) but we rarely, if ever, buy something that expensive on the first visit. Jasper, the "pro", stated the dealership wanted to sell us a car. After much give and take, we did purchase the "silver" Malibu LS. When we came to pick up the car the next day, Jasper was there ready to assist us. Jasper not only showed us key features of the car but also programed my IPhone to get me started. I would be amiss if I did not say I truly delighted in the humorous give and take between Dave, Jasper. Tom and me. I must mention that Jeff was also very knowledgeable and a delight to converse with regarding not only Chevy cars but many interesting topics. Will I return to Castle Chevrolet in Villa Park again? You betcha!! More

engine repair my car was repaired on the same day i came in, without a scheduled appointment, car was fixed before the promised time.. everything seems to be wor my car was repaired on the same day i came in, without a scheduled appointment, car was fixed before the promised time.. everything seems to be working More

Nobody enjoys the car-buying process! Sales rep and porters were wonderful! Managers involved in negotiating the price are not transparent and have little integrity. I have yet to find a Sales rep and porters were wonderful! Managers involved in negotiating the price are not transparent and have little integrity. I have yet to find anyone who enjoys buying a car. All seem to agree the process is exhausting and frustrating. My experience was typical. John Porter, the salesman who worked with me, was pleasant, helpful, and respectful. Those involved in negotiating the price (which I believe are the managers) are unfriendly, uncooperative, and not transparent; however, this is consistent with all dealerships. It's the nature of the beast. Specifically at Castle Villa Park, I called ahead of time and told "Joey" the stock numbers I wanted to test drive. Joey mentioned one car was not available--that it was either in service or being washed. Of course it was the least expensive of the cars I wanted to test drive. Since it would be at least 30 minutes until my arrival, I asked that it be located. When I arrived, two "managers" were at the desk, neither admitting to being "Joey" when I asked about the car that was in service or being washed. One man (still not sure if he was Joey or not) indicated that car was sold two days prior. Strange that the story changed on that car's status since inventory and sales are all tracked in their system. Anyway, I was shocked to find only one of the cars I requested to test drive was ready. Although it was a new car with no mileage, it was scratched. They offered to buff it, perhaps assuming I was an idiot (since I'm a female) and would accept such an offer. The other vehicle I wanted to test drive was not ready. A porter had to be located who would remove the snow, wash the vehicle and fill it up with gas. It was a LONG wait, but turned out to be the car I purchased. The "managers" tried to sneak in an extra $299 fee during the negotiating process, but I appreciate that they were quick to remove it without a fight. The porters delivered my car to my home 20 miles away within just a few hours, and I'm grateful it arrived timely and in good condition. Although the process is frustrating and exhausting at all dealerships, I found it more tolerable at Castle Chevrolet, and I greatly appreciate that! Our next car purchase is less than a year away, and we expect to go to Castle Chevrolet again. More

Great experience I had a great experience at Villa Park Castle Chevrolet everyone there was very nice and professional especially my salesman George Lorenzi Who di I had a great experience at Villa Park Castle Chevrolet everyone there was very nice and professional especially my salesman George Lorenzi Who did a great job finding me the truck that I wanted More

Greatness All Over the Place From the car detailer to managing finance officer, everyone there sparkles with greatness. They were very attentive throughout the entire sales proces From the car detailer to managing finance officer, everyone there sparkles with greatness. They were very attentive throughout the entire sales process. What they advertised is what we received. No negotiations needed. It was like buying a burger from In-and-Out. Will recommend to family I like. More

Awesome Help Enrique helped me a lot with my chocie of car. I was able to get my dream car thanks to him! Very pleased and satisfied! Enrique helped me a lot with my chocie of car. I was able to get my dream car thanks to him! Very pleased and satisfied! More