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Castle Chevrolet North - Service Center
Elk Grove Village, IL
145 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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145 Reviews of Castle Chevrolet North - Service Center
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February 06, 2019
Service was great and quick Elissa was very helpful and did everything she promised as far as getting me pricing and ordering part that was needed and the service department proc Elissa was very helpful and did everything she promised as far as getting me pricing and ordering part that was needed and the service department processed my car in great time. More
by PANDM214
Verified CustomerEmployees Worked With
Elissa - Service Dept.
January 29, 2019
Express Oil Change The service reps are all wonderful people; respectful, understanding, friendly, etc. John is great. Only thing I wish is that the Express service I The service reps are all wonderful people; respectful, understanding, friendly, etc. John is great. Only thing I wish is that the Express service I made an appointment for was express; it took over 2 hours of wait time. I wasn't too pleased about that; especially since I had made the appointment. More
by LADDYFAM9
Employees Worked With
John in the service center
January 28, 2019
Well taken care of I brought a previous car here and was treated so well that I bought a new Chevy and this is the ONLY place I will let service my vehicles! The mechani I brought a previous car here and was treated so well that I bought a new Chevy and this is the ONLY place I will let service my vehicles! The mechanics are very knowledgable and do not make you feel like a number but a GM owner! I drive an hour to bring my cars here and will keep doing so! Thank John, Megan, Ed and staff PS....the pick up/drop off service is a nice way to check out new features in a Chevy as well and super convenient! More
by taylalishious
Employees Worked With
John, Megan, Ed, Ryan in service
January 28, 2019
John is always helpful Even when the problem I went for was working he still listen and they took the steps to fix the problem so it does not happen again even when they did Even when the problem I went for was working he still listen and they took the steps to fix the problem so it does not happen again even when they didn’t experience the window getting stuck. More
by Cathy
Employees Worked With
Service Department
January 25, 2019
Extremely helpful, willing and able. TOP NOTCH!! Mark and Zach in service were more than accommodating. I just bought a 2016 GMC conversion van which you don't see a lot of anymore these days and th Mark and Zach in service were more than accommodating. I just bought a 2016 GMC conversion van which you don't see a lot of anymore these days and they do not service a lot of them. Needless to say, they took me in for service without hesitation. I have been dealing with this Chevy dealer for over 20 years when it was still Hoskins Chevy. I have never had a bad experience there. I have only delt with parts and service though, never with sales. Thank you for continuing to provide excellent customer service!! More
by dennis64
Employees Worked With
Mark Dunlap & Zach Mulso
January 21, 2019
Service John in service is a great service rep. He is very helpful and explains everything that needs to be addressed for maintenance and repairs. All around John in service is a great service rep. He is very helpful and explains everything that needs to be addressed for maintenance and repairs. All around great guy. More
by carlbos1
Employees Worked With
John in Service Department
January 21, 2019
Excellent service As always service dept. thoroughly addresses issues. They make sure they understand why you are there and explain what was found and rectified. They a As always service dept. thoroughly addresses issues. They make sure they understand why you are there and explain what was found and rectified. They also make sure I get to work and get picked up if needed! More
by bill_jaramski
Employees Worked With
Zach, John, and Mark in service dept.
January 21, 2019
Oil change. I was told the wait could be up to an hour for an Oil Change. It took less than 40 minutes! They also gave me car wash and vacuumed the inside!!! O I was told the wait could be up to an hour for an Oil Change. It took less than 40 minutes! They also gave me car wash and vacuumed the inside!!! Outstanding!!! More
by aretmurray
Employees Worked With
January 18, 2019
people are great in service center like i said before everytime i go to the dealer i am treated great this time i needed a car overnight everything was ready when i got ther great servi like i said before everytime i go to the dealer i am treated great this time i needed a car overnight everything was ready when i got ther great service More
by HENRY SCHREIBER
Employees Worked With
mark dunlap
January 14, 2019
Great! Quick service. They even asked me if I would like my car washed. The other Castle dealer either made an excuse or made me wait forever for a wash. Quick service. They even asked me if I would like my car washed. The other Castle dealer either made an excuse or made me wait forever for a wash. My car was washed and pulled up for me before they told me it was ready! Very convenient! Thanks! More
by SORSENO
Employees Worked With
Service-Ashley?
