Castle Chevrolet North - Service Center
Elk Grove Village, IL
148 Reviews of Castle Chevrolet North - Service Center
Regular service check Mark is great. Castle is a wonderful group of professionals. My husband and I have bought our last 3 cars from Castle dealerships and my extended fa Mark is great. Castle is a wonderful group of professionals. My husband and I have bought our last 3 cars from Castle dealerships and my extended family has bought last 2 vehicles from Castle. Your sales professionals and service teams are unmatched. We recommed you all the time. More
Great place!! This dealership did an amazing job taking care of me when I came in on a Saturday! They helped me with any questions I had about my newly leased vehic This dealership did an amazing job taking care of me when I came in on a Saturday! They helped me with any questions I had about my newly leased vehicle, and programmed a new key fob for me. Thanks castle Chevy! More
Fantastic Service and CSR Elissa was my Customer Service Rep, She is very pleasant, knowledgeable and extremely professional. Elissa gave me an accurate time estimate and was s Elissa was my Customer Service Rep, She is very pleasant, knowledgeable and extremely professional. Elissa gave me an accurate time estimate and was spot on with why my interior tire pressure display on my 2016 Cruze was incorrect. Will definitely bring my car back for my 15000 mile service on another Saturday. More
Service was great and quick Elissa was very helpful and did everything she promised as far as getting me pricing and ordering part that was needed and the service department proc Elissa was very helpful and did everything she promised as far as getting me pricing and ordering part that was needed and the service department processed my car in great time. More
Express Oil Change The service reps are all wonderful people; respectful, understanding, friendly, etc. John is great. Only thing I wish is that the Express service I The service reps are all wonderful people; respectful, understanding, friendly, etc. John is great. Only thing I wish is that the Express service I made an appointment for was express; it took over 2 hours of wait time. I wasn't too pleased about that; especially since I had made the appointment. More
Well taken care of I brought a previous car here and was treated so well that I bought a new Chevy and this is the ONLY place I will let service my vehicles! The mechani I brought a previous car here and was treated so well that I bought a new Chevy and this is the ONLY place I will let service my vehicles! The mechanics are very knowledgable and do not make you feel like a number but a GM owner! I drive an hour to bring my cars here and will keep doing so! Thank John, Megan, Ed and staff PS....the pick up/drop off service is a nice way to check out new features in a Chevy as well and super convenient! More
John is always helpful Even when the problem I went for was working he still listen and they took the steps to fix the problem so it does not happen again even when they did Even when the problem I went for was working he still listen and they took the steps to fix the problem so it does not happen again even when they didn’t experience the window getting stuck. More
Extremely helpful, willing and able. TOP NOTCH!! Mark and Zach in service were more than accommodating. I just bought a 2016 GMC conversion van which you don't see a lot of anymore these days and th Mark and Zach in service were more than accommodating. I just bought a 2016 GMC conversion van which you don't see a lot of anymore these days and they do not service a lot of them. Needless to say, they took me in for service without hesitation. I have been dealing with this Chevy dealer for over 20 years when it was still Hoskins Chevy. I have never had a bad experience there. I have only delt with parts and service though, never with sales. Thank you for continuing to provide excellent customer service!! More
Excellent service As always service dept. thoroughly addresses issues. They make sure they understand why you are there and explain what was found and rectified. They a As always service dept. thoroughly addresses issues. They make sure they understand why you are there and explain what was found and rectified. They also make sure I get to work and get picked up if needed! More
Service John in service is a great service rep. He is very helpful and explains everything that needs to be addressed for maintenance and repairs. All around John in service is a great service rep. He is very helpful and explains everything that needs to be addressed for maintenance and repairs. All around great guy. More