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Castle Chevrolet North - Service Center

Elk Grove Village, IL

4.7
145 Reviews

145 Reviews of Castle Chevrolet North - Service Center

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August 26, 2019

Had a problem with the check engine light My last visit was to get the check engine light looked at. I had brought the car in two weeks ago and find problem was not fully fixed. But each tim More

by JASBAY88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damian Dus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2019 -

Castle Chevrolet North responded

Thank you for leaving your honest yet positive review! We are delighted to hear that both Zach & Mark were able to provide you with a great experience. Come visit us again soon, until then have a great day!

August 23, 2019

Very professional minor items needed looking at, took care of it immediately. Asked if I was having any other issues, I said no. They told me about my next schedule vi More

by brickie81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian Guercio
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Grzywa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Martino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Guy McMillan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Pirozzoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pat O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Mulso, Norma Vargas, Steve Hoch
Oct 15, 2019 -

Castle Chevrolet North responded

Thank you for leaving us a 5-star review! We appreciate your business with us and are looking forward to your next visit!

August 13, 2019

great service Zach and Julio went out of their way to take care of our car. The people took care of what needed to be done and a car wash to add. More

by DCRIVELLONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian Guercio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : See above
Aug 13, 2019 -

Castle Chevrolet North responded

Thank you for taking the time to leave us a positive 5-star review! Zach and Julio will be thrilled to hear your kind words. We look forward to hearing from you in the future!

July 31, 2019

The worst ever!!!! I,ve always taken both our Chevy's to this location for oil changes til this last visit where the mechanic damaged my car and management did nothing t More

by AROSA0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
your worst service rep... Meghan Useless
July 30, 2019

Oil change went quick I was able to get a fast and Courteous visit on Saturday so Kudos to all involved and thank you! Thanks again for having Saturday hours! More

by JOEJROCK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Megan
Aug 02, 2019 -

Castle Chevrolet North responded

Joe, thank you for coming to see us on your weekend. It was our pleasure to be able to service you, and we look forward to your next visit with us!

July 22, 2019

Meagan is great! Megan in customer service is very pleasant to work with. Service is done very quick and efficient. Thank you for the great service overall, sales and More

by MAYRA.RODRIGUEZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Meagan
Jul 25, 2019 -

Castle Chevrolet North responded

Hi Mayra, Thank you for your recent review regarding your experience during your last service. We are pleased that Megan and our service team were able to quickly assist you, along with our entire team. If we can be of further assistance, please let us know.

July 16, 2019

Great Experience at Castle Chevrolet John Cullin is wonderful, kind, knowledgeable, and honest. I know when dealing with John my car is in good hands & everything will be perfect. The mec More

by MARIEWILLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guy McMillan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cullin
Jul 25, 2019 -

Castle Chevrolet North responded

Hi MarieWiller, We appreciate your business and recent review. It is so great to read that John took care of you and your vehicle from start to finish. Time is valuable and when we have a customer who has a great experience thanks to our staff, we know we are doing our best. Please let us know if you have any further questions and we look forward to seeing you again.

June 28, 2019

Experience was good. Bought new car. Replaced defective chrome part with black chevy logo. Notified me when part came in. Made appointment for it to be replaced. All went More

by MCM6214
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guy McMillan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : People in the service dept. Don't know names, but they were all nice.
Jul 25, 2019 -

Castle Chevrolet North responded

Hi MCM6214 - thank you for your 5-star review last month during the purchase of your new vehicle. We are glad that Guy was able to take care of you and that there was no issue in replacing the defective chrome part with the Chevy logo. If we can be of further assistance, please let us know.

June 25, 2019

Good service Good courteous and friendly service looked up where I bought the car and told me I had two free oil changes and tire rotations completely forgot about More

by Sportsdantheman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Cullen
Jul 25, 2019 -

Castle Chevrolet North responded

HI Sportsdantheman - We wanted to follow up regarding your recent 5-star review regarding the service you received at Castle Chevrolet North. What a bonus to be told that you had a free oil change because of your past purchase. We are glad that John was able to assist you and was able to get you back on the road in an acceptable time. Please let us know if we can be of further assistance.

June 25, 2019

Service department is great . Especially Elissa . Elissa makes me feel comfortable as a family member . She is honest and never pushes you . Love seeing her knowing my car is in good hands .thank you More

by sbelokas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian Guercio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2019 -

Castle Chevrolet North responded

Hello sbeloka. Thank you for your recent 5-star review for the great service you received from Elissa and Fabian. We are glad to read that she took great care of you and your vehicle. Please let us know if Elissa or our team can be of further assistance.

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