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Castle Chevrolet North - Service Center

Elk Grove Village, IL

4.7
145 Reviews

145 Reviews of Castle Chevrolet North - Service Center

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January 27, 2020

I brought my 12 year old Trailblazer in for some maintenance work. Megan could not have been nicer or more accommodating. Work was done accurately and on time. Kudos to good service! More

by Judy
Recommend Dealer
Yes
Employees Worked With
Megan, service writer.
Jan 31, 2020 -

Castle Chevrolet North responded

Thank you for taking the time to leave this feedback! We're happy to hear that you had a positive experience with us and look forward to your next visit.

January 04, 2020

Serviced new GMC Sierra for first time for oil change. Was told 4 recalls which is fine but would take all day and had no loaners. I would think they would have told me when confirming my appointment. Onl More

by Dan
Recommend Dealer
No
Employees Worked With
John Lee
2.0
This rating includes all reviews, with more weight given to recent reviews.
December 27, 2019

As of December 27, 2019, the sales manager I worked with told me at the Elk Grove Castle Chevrolet the Internet price is the lowest the price will be at Elk Grove. When I walked him through my offer and exp More

by Maxsteele02021982
Recommend Dealer
No
Employees Worked With
Michael Pirozzoli
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 16, 2019

Excessive cost $80 for an LOF and tire rotation is extreme. Same svc at another dealer would have been $60. If this would have been known prior, this dealer would no More

by RPROCHEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Svc
Sep 17, 2019 -

Castle Chevrolet North responded

We appreciate you taking the time to share your experience with us and for providing us with this feedback.

September 09, 2019

megan has always been great megan has been great vs the other service tech's thar basically are there for something not sure.Of course as they say when a car salesman's lips are More

by garyharrell12
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray
Sep 10, 2019 -

Castle Chevrolet North responded

Thank you for providing us with this helpful and thoughtful feedback.

September 09, 2019

service About the only complaint I had about the service technicians was that they need to check plaquared in the door to see what the vehicle's air pressur More

by mary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Megan
Sep 10, 2019 -

Castle Chevrolet North responded

Mary, thank you so much for taking the time to leave us this kind and thoughtful feedback!

September 09, 2019

Fixed problem and great customer service I made my appointment online with a loaner car. I was taken care of immediately and had my car back in time to pick kids up from school! Everything More

by LISALUNDVICK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Megan
Sep 10, 2019 -

Castle Chevrolet North responded

Lisa, thank you very much for your kind words and for taking the time to leave us this outstanding 5-star review!

September 03, 2019

A Great Service Experience I was notified by phone I needed an oil change. I really appreciated the call and the help setting up a service appointment. I talked to a very nice More

by YMC.123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
Sep 03, 2019 -

Castle Chevrolet North responded

Thanks for the outstanding 5-star review!

August 26, 2019

Prompt Service Service was prompt, only 1-1/2 hours from the start/driving-in-the-door to finish/driving-off (oil change, tire rotation & complete maintenance inspec More

by Fly109$
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Cullen
Aug 26, 2019 -

Castle Chevrolet North responded

Thank you so much for your kind words about John and our entire service team and for taking the time to leave us such a kind and thoughtful review!

August 26, 2019

Quality Service with a Smile I brought my car in for an oil change . The technician was friendly and the service only took about an hour. They also rotated my tires and washed t More

by MAJ60056
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
N/A
Aug 27, 2019 -

Castle Chevrolet North responded

We truly appreciate you taking the time to leave us this outstanding feedback and we'd like to thank you for your kind words about our team. We are grateful for your business and we hope to see you again soon!