Castle Chevrolet North - Service Center
Elk Grove Village, IL
145 Reviews of Castle Chevrolet North - Service Center
I brought my 12 year old Trailblazer in for some maintenance work. Megan could not have been nicer or more accommodating. Work was done accurately and on time. Kudos to good service! maintenance work. Megan could not have been nicer or more accommodating. Work was done accurately and on time. Kudos to good service! More
Serviced new GMC Sierra for first time for oil change. Was told 4 recalls which is fine but would take all day and had no loaners. I would think they would have told me when confirming my appointment. Onl Was told 4 recalls which is fine but would take all day and had no loaners. I would think they would have told me when confirming my appointment. Only did oil change but took over 1 1/4 hours and no wash. Very disappointed for a first time service visit. More
As of December 27, 2019, the sales manager I worked with told me at the Elk Grove Castle Chevrolet the Internet price is the lowest the price will be at Elk Grove. When I walked him through my offer and exp told me at the Elk Grove Castle Chevrolet the Internet price is the lowest the price will be at Elk Grove. When I walked him through my offer and explained why I thought I could pay what I offered, including the discounts, he then proceeded to show me that the price he was going to offer me was $2000 more than asking price online. None of my rationale for pricing was refuted so I left. More
Excessive cost $80 for an LOF and tire rotation is extreme. Same svc at another dealer would have been $60. If this would have been known prior, this dealer would no $80 for an LOF and tire rotation is extreme. Same svc at another dealer would have been $60. If this would have been known prior, this dealer would not have received my business. More
megan has always been great megan has been great vs the other service tech's thar basically are there for something not sure.Of course as they say when a car salesman's lips are megan has been great vs the other service tech's thar basically are there for something not sure.Of course as they say when a car salesman's lips are moving they are lying.Was told brakes are free forever and tires are free also. Now finding out complete scam plus they charge you even extra for the oil change only reason I bought the vehicle ..I hope this is posted for all to see so they don't fall victim. As told you have to read the fine print at the bottom which of course is not out there boldly because then they would not be able to pull a scam. I would beware and satay away from this dealership. More
service About the only complaint I had about the service technicians was that they need to check plaquared in the door to see what the vehicle's air pressur About the only complaint I had about the service technicians was that they need to check plaquared in the door to see what the vehicle's air pressure is. They had to take my vehicle back in to put more air in my tires. More
Fixed problem and great customer service I made my appointment online with a loaner car. I was taken care of immediately and had my car back in time to pick kids up from school! Everything I made my appointment online with a loaner car. I was taken care of immediately and had my car back in time to pick kids up from school! Everything was checked and problem was fixed. More
A Great Service Experience I was notified by phone I needed an oil change. I really appreciated the call and the help setting up a service appointment. I talked to a very nice I was notified by phone I needed an oil change. I really appreciated the call and the help setting up a service appointment. I talked to a very nice lady in the waiting area and the visit did not take long. The car was also washed. More
Prompt Service Service was prompt, only 1-1/2 hours from the start/driving-in-the-door to finish/driving-off (oil change, tire rotation & complete maintenance inspec Service was prompt, only 1-1/2 hours from the start/driving-in-the-door to finish/driving-off (oil change, tire rotation & complete maintenance inspection done). All questions I had were answered by John Cullen thoroughly and in terms I could understand. And he advised what needed services would be upcoming, based on my driving patterns. My husband and I really appreciate the professional and friendly environment in the Service area and know we can always count on reliable and well-informed service from John. More
Quality Service with a Smile I brought my car in for an oil change . The technician was friendly and the service only took about an hour. They also rotated my tires and washed t I brought my car in for an oil change . The technician was friendly and the service only took about an hour. They also rotated my tires and washed the outside of my car! More