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Castle Chevrolet North - Service Center

Elk Grove Village, IL

4.8
148 Reviews

148 Reviews of Castle Chevrolet North - Service Center

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January 07, 2019

Absolutely awful I bought a 2016 Chevy Colorado and I have been in the service department 14 times, all I can say it's been an absolute horror that I bought a Chevy!!! More

by pearl720
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joe
Jan 16, 2019 -

Castle Chevrolet North responded

We are sorry that you feel this way and would like to learn more about what happened so we can improve our efforts in the future. Please send an email to Dave Lasher at dlasher@castleguy.com so we can find a solution and take action.

January 07, 2019

Excellent! The check in personnel was pleasant and efficient. The mechanic that took care of my new car was excellent. I will definitely be coming back..... More

by MARGOCARVELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaryd
Jan 07, 2019 -

Castle Chevrolet North responded

Thank you for your review, we are pleased to read our service team provided you with an efficient and excellent service!

January 07, 2019

GREAT FRIENDLY, GREAT SERVICE, AND I WALKED AWAY WITH KNOWING MY CAR RECEIVED GOOD SERVICE AND A CAR WASHED AS WELL. THE SERVICE AREA ARE PROMPT AND RESPEC More

by KBLACK4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian Guercio
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Grzywa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Hoch
Jan 07, 2019 -

Castle Chevrolet North responded

Thank You for taking your time to review our service team, we are committed to always provide an excellent service to our clients!

January 02, 2019

excellent service very pleased with the service and the attitude of the people I dealt with. easy to talk to and very professional. work was done at the time promised More

by glcboxer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark at service dept. I did not get his last name.
Jan 03, 2019 -

Castle Chevrolet North responded

We are pleased to hear you had an excellent experience in our service department we are always working to provide the best service to all of our clients!

December 26, 2018

Great experience Happy with the servicing of my 2017 Buick Encore. The service was quick and the advisors are friendly and knowledgable! Will definitely continue servi More

by BAILIE.HERCHENBACH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Megan Fortener
Jan 02, 2019 -

Castle Chevrolet North responded

Thank you for taking your time to review our servie department! We are always committed on providing an excellent customer service we look forward to assist you again in the future!

December 25, 2018

HONEST SERVICE Brought my car in for service. thought I needed brakes, they said I was wrong. They did a honest job. I trust them. I would go back. More

by robskidoo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Megan in Service
Jan 02, 2019 -

Castle Chevrolet North responded

Thank you for trusting Castle for your vehicle service. We look forward to assisting you again in the future!

December 21, 2018

Service Great service always friendly clean waiting room fast, I will return. I have used castle north even before when it was Hoskins. Loyal customer am I. More

by fotbalhd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2018 -

Castle Chevrolet North responded

Thank you for the review, we are pleased to hear you had a great experience in our service department.

December 20, 2018

Sales and service I’ve had my truck for two months now, and I’ve taken It back for service twice... although the service and sales team is very polite and always willi More

by MONICALTHORNTON2378
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Finn
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Grzywa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Pirozzoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I believe his name is Zack in service (don’t quote me)
Dec 20, 2018 -

Castle Chevrolet North responded

Thank you for taking your time to review us. We are committed to always providing excellent customer service to our clients. We look forward to assisting you in the future.

December 19, 2018

Great Zach helped facilitate my appointment, and John and Allisa helped me while I was there. Always professional and courteous when I'm in the building! More

by barron77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach
Dec 19, 2018 -

Castle Chevrolet North responded

Thank you very much for your review of our service department. We are committed on always providing the best service possible to our clients. Looking forward to assisting you in the future.

December 18, 2018

Looking into unwanted acceleration The technician was good as we took the Malibu on the test ride and naturally the car was perfect. The next day I was parking the car and the car race More

by mrjohnkelliher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
not listed here
Dec 19, 2018 -

Castle Chevrolet North responded

Thank you John for your review, our service team is always at your disposition with anything we can do to help you have better driving experience. Looking forward to assisting you in the future.

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