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Castle Chevrolet North - Service Center

Elk Grove Village, IL

4.4
140 Reviews

140 Reviews of Castle Chevrolet North - Service Center

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January 07, 2019

Wonderful Staff is friendly and professional. Megan was great. She knew what was needed and made the experience painless. I only take my cars for service at More

by kikid46
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Megan
Jan 07, 2019 -

Castle Chevrolet North responded

Thank you for reviewing our service department, we are glad to read our team member Megan provided you with an excellent service.

January 07, 2019

Castle north service Prompt and courteous. And knowledgeable. Always keep you informed of issues and progress with no attempt to oversell. Will definitely go back. A Po More

by DARCAM1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elissa Varney
Jan 07, 2019 -

Castle Chevrolet North responded

Thank you for trusting your vehicle to our Service Department! We look forward to assisting you again in the future!

January 07, 2019

Absolutely awful I bought a 2016 Chevy Colorado and I have been in the service department 14 times, all I can say it's been an absolute horror that I bought a Chevy!!! More

by pearl720
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joe
Jan 16, 2019 -

Castle Chevrolet North responded

We are sorry that you feel this way and would like to learn more about what happened so we can improve our efforts in the future. Please send an email to Dave Lasher at dlasher@castleguy.com so we can find a solution and take action.

January 07, 2019

GREAT FRIENDLY, GREAT SERVICE, AND I WALKED AWAY WITH KNOWING MY CAR RECEIVED GOOD SERVICE AND A CAR WASHED AS WELL. THE SERVICE AREA ARE PROMPT AND RESPEC More

by KBLACK4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fabian Guercio
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Grzywa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Hoch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2019 -

Castle Chevrolet North responded

Thank You for taking your time to review our service team, we are committed to always provide an excellent service to our clients!

January 07, 2019

Excellent! The check in personnel was pleasant and efficient. The mechanic that took care of my new car was excellent. I will definitely be coming back..... More

by MARGOCARVELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaryd
Jan 07, 2019 -

Castle Chevrolet North responded

Thank you for your review, we are pleased to read our service team provided you with an efficient and excellent service!

January 02, 2019

excellent service very pleased with the service and the attitude of the people I dealt with. easy to talk to and very professional. work was done at the time promised More

by glcboxer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark at service dept. I did not get his last name.
Jan 03, 2019 -

Castle Chevrolet North responded

We are pleased to hear you had an excellent experience in our service department we are always working to provide the best service to all of our clients!

December 26, 2018

Great experience Happy with the servicing of my 2017 Buick Encore. The service was quick and the advisors are friendly and knowledgable! Will definitely continue servi More

by BAILIE.HERCHENBACH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Megan Fortener
Jan 02, 2019 -

Castle Chevrolet North responded

Thank you for taking your time to review our servie department! We are always committed on providing an excellent customer service we look forward to assist you again in the future!

December 25, 2018

HONEST SERVICE Brought my car in for service. thought I needed brakes, they said I was wrong. They did a honest job. I trust them. I would go back. More

by robskidoo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Megan in Service
Jan 02, 2019 -

Castle Chevrolet North responded

Thank you for trusting Castle for your vehicle service. We look forward to assisting you again in the future!

December 21, 2018

Service Great service always friendly clean waiting room fast, I will return. I have used castle north even before when it was Hoskins. Loyal customer am I. More

by fotbalhd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2018 -

Castle Chevrolet North responded

Thank you for the review, we are pleased to hear you had a great experience in our service department.

December 20, 2018

Sales and service I’ve had my truck for two months now, and I’ve taken It back for service twice... although the service and sales team is very polite and always willi More

by MONICALTHORNTON2378
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Finn
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Grzywa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Pirozzoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I believe his name is Zack in service (don’t quote me)
Dec 20, 2018 -

Castle Chevrolet North responded

Thank you for taking your time to review us. We are committed to always providing excellent customer service to our clients. We look forward to assisting you in the future.

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