Castle Chevrolet North

Mike and the Guys were Awesome. Just wanted to say one of the best and most seamless car buying experiences I have ever had. Can honestly say Mike Pirozzoli is one of the most person Just wanted to say one of the best and most seamless car buying experiences I have ever had. Can honestly say Mike Pirozzoli is one of the most personable and genuinely nice care salesmen I have met. Between Alex Q over at Villa Park coordinating the car, Mike through the sale, and Ed and Ray taking great care of me in finance I would not only recommend this dealer but likely be back for another vehicle in the future. More

TJ is great I just started coming to this dealership and am glad I did. TJ in service is very friendly and knowledgeable about his products. The lounge is large a I just started coming to this dealership and am glad I did. TJ in service is very friendly and knowledgeable about his products. The lounge is large and has a spot for kids too! More

Deal to good to be true...was true. Found a deal on Castle's website for a 2500 HD chevy. The dealership is a 2.5 hour drive so we shopped locally to see if anyone could match. One dea Found a deal on Castle's website for a 2500 HD chevy. The dealership is a 2.5 hour drive so we shopped locally to see if anyone could match. One dealer straight up told us we would not get the online price, he had us pretty scared. We went to Castle anyways and we got the EXACT deal down to the penny. I hate buying cars, but this was easily the most straight forward and honest transaction we've every had. More

buying a used cargo van I was satisfied with my experience until some customer follow-up questions have after forty eight hours still remain unanswered. I was assured that th I was satisfied with my experience until some customer follow-up questions have after forty eight hours still remain unanswered. I was assured that the spare tire would be on the vehicle before I left the dealership. The next day I found no spare tire. More

Friendly and fast service Bought my first dealership owned vehicle. Never trusted dealerships, but they made the experience a great one. Very friendly people, probably because Bought my first dealership owned vehicle. Never trusted dealerships, but they made the experience a great one. Very friendly people, probably because they were taking my money, but either way they were really nice. More

Great experience I went in to purchase a used vehicle for the first time from a dealer. It was great! Mike was very helpful and very friendly to me and my family he ex I went in to purchase a used vehicle for the first time from a dealer. It was great! Mike was very helpful and very friendly to me and my family he explained everything that was going on While Ed was talking to the bank to get me approved. I waited no more than 15min when Ed got me a loan. I am very happy with my purchase. Thanks Mike and Ed. I will definitely go to CASTLE CHEVY NORTH again in the future. More

My vehicle purchase I had been looking for a very specific Silverado for quite some time. After months of on line searching.... The Castle Team had what I was looking for I had been looking for a very specific Silverado for quite some time. After months of on line searching.... The Castle Team had what I was looking for. Chris from the Elmhurst location called me immediately after I inquired about the trucks availability. It took a couple days to get to look at the truck... The finance manager had taken it home. I purchased the day I went in to see it. Andrew Altieri... Ed Finn and George in Finance all worked very hard for my business ... And I didn't exactly make it easy on them.... The process was comfortable.... And pretty quick. Andrew set me up for a Truck Detail right away.... And even gave me a Silverado Loaner for the night!!! A++Gentlemen!!!!! Job well done! More

Stress free Car Buying experience and a great Team ! It was the Best car buying experience I have ever had. Every one was so helpful from start to finish; A Big Thank you to John Lee for all his help w It was the Best car buying experience I have ever had. Every one was so helpful from start to finish; A Big Thank you to John Lee for all his help walking me through The functions of the car. Also to Raul Quesada, Dave Lasher and George for all there help. Linda Burnette More

Lack of professional integrity Dear Mr. Lasher, On Tuesday, August 30, 2016 I purchased a 2016 Chevy Equinox at your dealership, which had been recommended to me by a neighbor.  Dear Mr. Lasher, On Tuesday, August 30, 2016 I purchased a 2016 Chevy Equinox at your dealership, which had been recommended to me by a neighbor.  I received your request for my completion of a satisfaction survey, but since I am still waiting to have an issue taken care of, I have not yet completed it.   Before I continue, I want to let you know that Jay Dallmann was extremely helpful and it was a pleasure to work with him on my purchase.  I have yet to complete the GM survey for the same reason I mentioned above and want the 'powers that be' to know I have only POSITIVE feedback regarding his assistance.  He even came in on his day off to assist me. I came in on Friday, September 2, 2016 to have a remote start installed at my expense ($450 was added to my purchase price).  I dropped off my car at 9 AM, and at noon I received a call from Justin asking if I could  bring in my second key so the remote start could be added to it also.  I live 30 minutes away and when I got there I asked how long it might take and he said 1/2 hr to an hour so I chose to wait.  Three hours later my car was ready and I received two different keys altogether, so I could have just returned the second key when I picked up my car.  I spoke with Jay about this, and he said he would look into it, but before he could get back to me on that another issue arose.  I was hoping for a gas card or two for having to spend the afternoon in the waiting room, instead this inconvenience was overshadowed by what I discovered on Tuesday, September 6, 2016. That was when I discovered that a bumper-to bumper warranty ($1,840.35) had been added to my purchase price despite the fact that I had declined it at least THREE times in my discussion with George.  My daughter-in-law was with me for the purchase and witnessed my refusals.  When she stepped out of the room after I signed all the paperwork, George put that one (which should never have even been typed up in the first place because of my triple refusals) in front of me and I signed it, relying on his professional integrity as my head was spinning from the purchase.  When I discovered the charge and talked to George on Tuesday, September 6, he again tried to convince me that I needed it, but when I refused AGAIN, he said that the charge would be removed, all I had to do was bring in the contract/policy when I got it from Ally in a week or so.  I asked if that would lower my monthly payments, and he said probably not, but it would shorten the length of the loan.  I would have had lower monthly payments had he filled out the paperwork as I had requested.  I then called Jay, who could not address the issue because he is not certified in finances, but he referred me to Ray.  I talked to Ray at 6:00 on Tuesday also, and he said he would have the warranty removed at 9 AM the next day and would get back to me with some compensation, a gas card or tire rotation, for this having happened.  I suggested that I be refunded the $450 for the remote start to defray the higher monthly payment and he said he would look into compensation.  (He did apologize profusely and say that it should NEVER have happened and that he did not want it to reflect badly on Castle Chevrolet as a whole.) When I did not hear from him the next day, I stopped in with my daughter-in-law at 1:30 on Wednesday, September 7.  Raul Quesada talked to me in the showroom saying he had the warranty cancelled that morning and offered me a gas card.  I restated the entire event as it went down in George's office the day of the purchase and he asked us to go to his office where he offered me "something else" to be added to my car.  I said I would like to have a refund for the remote start and he went to talk to a manager.  It was agreed that I would get a refund check for $450, but it could not be written there, it had to go through Villa Park Castle.  I asked that it be sent to me and we verified my address.   As I had still not received the check by Wednesday, September 14, I called and left a message for Ray to call me regarding the check.  I received no call back that day, so I called again on Thursday and talked to Ray.  He said he had the check in hand (it was not in Villa Park) and that it had been held up because someone was not in the office who needed to okay/write it and said he would have it put in the mail.  Ray anticipated I should receive it by today.  It did not arrive in my mail today. There is no way for me to know if that warranty is being added despite the customers' refusal to everyone's purchase or if they "saw me coming" as  a senior who obviously had little car purchasing experience, but it surely was NOT a mistake.  I could have paid for it and never been able to use it because I didn't know I had it.  I can't help but wonder how many others may be in the same boat.    I felt that you, as the General Manager, should be made aware of these situations.  I will complete all surveys as soon as possible.   Sincerely, Jan Getto        More

Castle Chevy North 5 stars I'm giving Castle Chevrolet North the highest rating because Andrew Altieri and the rest of the team I met made my recent purchase of a new 2016 Equin I'm giving Castle Chevrolet North the highest rating because Andrew Altieri and the rest of the team I met made my recent purchase of a new 2016 Equinox LTZ such a fantastic experience. Not only was everyone friendly and welcoming but they were also knowledgeable and determined to provide the best options without backing me into a corner. Castle Chevy North more than made up for a very unpleasant and disheartening experience at another dealership. My brother and I both walked away with brand new vehicles and will not hesitate to stop in or recommend Castle Chevrolet North to anyone looking for a new or used vehicle in the future. More