Castle Chevrolet North

Good But Not Great Bought a 2016 Cruze with 0 miles brand new great car, amazing deal only negative is I saw the car at night and didn't have much light to take a look Bought a 2016 Cruze with 0 miles brand new great car, amazing deal only negative is I saw the car at night and didn't have much light to take a look but knowing it was never owned before and it being brand new I would think the car is in excellent condition but I was wrong. Day after I bought the vehicle I saw it in the light and realized my trunk and doors were completely scratched! very disappointing! Now spending over $400 to get the vehicle buffed and touched up to lose all the scratches. More

Good Experience I was in the market for a gently used car. Found a 2014 Impala 2LT online that looked to fit the bill. Received a phone call shortly after sending i I was in the market for a gently used car. Found a 2014 Impala 2LT online that looked to fit the bill. Received a phone call shortly after sending inquiry to set me up for a test drive. When I arrived at the dealership, I was pleasantly greeted and talked to the salesman for a few minutes while they brought the car around. Mike, the salesman, was very patient, answered all my questions and knew the model I was driving very well. I told them I didn't want to buy that day, that I had a couple other appointments. Never any pressure. Came back 2 days later to buy the car. Everything was very smooth. I'm happy with my purchase and feel I got a fair price for the car More

No ratings for this dealership Was at the dealership on Saturday Dec 17, 2016. Consider buying a Chevy Trax AWD. The finance person George, was alright till we told him that the ve Was at the dealership on Saturday Dec 17, 2016. Consider buying a Chevy Trax AWD. The finance person George, was alright till we told him that the vehicle was going to be paid in cash. He then did a complete tiurn around on his attitude. Decided that I didn't want to deal with this xxxxxxx anymore and turn around to leave. He yell out loud that if we walked out the door not to come back anymore. Is this the kind of xxxxxxxx that this dealership employs for financing. Was never humiliated like that before. I in the process of going to another dealership to buy my vehicle. Would not recommend anyone to deal with this xxxxxxx on the finance department. More

Happy customer Mo, was patient, informative along with David the pre/Owen manger they went out there way to even beat an auto loan I had walking in the through the Mo, was patient, informative along with David the pre/Owen manger they went out there way to even beat an auto loan I had walking in the through the door by 3%..and check this out with no money down and with a note that was comfortable for me... I appreciate them making me feel comfortable and understanding every aspect of my car buying experience.. I would definitely recommend the dealership and staff to all my co/workers at the state of IL Dept of veteran affairs and my previous employer which was cook county.. thank you all again... I love my new GMC TERRAIN SLT1.. see you soon..😃😃😃 More

Service Deptmartment I recently had my truck in for service, and I want to say what a great job TJ Hanania did. Easy drop off and pick up of vehicle and TJ was on top of m I recently had my truck in for service, and I want to say what a great job TJ Hanania did. Easy drop off and pick up of vehicle and TJ was on top of my service needs the whole time and the repair work by the technician was excellent. More

TJ Hanania TJ is the best service writer ever!! Needs a promotion! If ever was to leave Castle will regret it! Hands down best person to deal with!! TJ is the best service writer ever!! Needs a promotion! If ever was to leave Castle will regret it! Hands down best person to deal with!! More

Low Pressure, quick service, please outcome Internet Sales team was extremely helpful and transparent to inventory and tagged items available and communicating/clarifying what options were in pl Internet Sales team was extremely helpful and transparent to inventory and tagged items available and communicating/clarifying what options were in play with which vehicles. I would give this team the highest marks. They truly gave me confidence that Castle Chevy have quality products with aggressive pricing. Arlington Heights Sales Manager(Joe) worked several avenues to get us approved as we are in a credit repair scenario and although wasn't quite in synch with the Internet Sales team that sent us to him, once Joe understood our focus & goals, he worked hard to make them happen.'' Sales Rep(Norma) was extremely nice and accomodating doing lots of extras to ensure we were comfortable and taken care of for entire time we were on the property. Could benefit from knowing product details a little more, but was extremely customer service oriented. Finance Mgr( Raul) was excellent. Very solid communications and understood that I knew exactly what I wanted and didn't want and knew the difference when to educate me on something vs pushing something. More

A Happy Camper :0) Samantha Temple was very helpful and did spend a good amount of time helping me learn about the various vehicles available, especially those in my pri Samantha Temple was very helpful and did spend a good amount of time helping me learn about the various vehicles available, especially those in my price range or preference. Her trainee, Mo (who's last name escapes me) was very pleasant to spend time with, too. My only disappointment was that my older car was not given more evaluation time and, thus, a better trade in value for me. Had I been better prepared, I probably would have made other arrangements for it. After the fact, I am curious as to why I had to purchase new license plates versus using the ones already on my trade-in vehicle?? Overall, I am very pleased with this experience and the people at Castle. The various programs you have for car buyers is very good and highly recommended. Thank you....... More

Happy Customer I just wanted to say a big thank you to Guy McMillan and staff for a wonderful experience in the purchase of my 2016 Corvette. I just wanted to say a big thank you to Guy McMillan and staff for a wonderful experience in the purchase of my 2016 Corvette. More

Hi-Tech Place! I loved the customer lounge, they have the best free wifi I've ever experienced! The staff was friendly and my oil change was quick. Would definitely I loved the customer lounge, they have the best free wifi I've ever experienced! The staff was friendly and my oil change was quick. Would definitely recommend Castle Chevy North! More