Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Castle Chevrolet North
Elk Grove Village, IL
697 Reviews
Welcome to Castle Chevrolet North of Elk Grove Village, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you.
Our outstanding reviews and high level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from Elk Grove Village, Des Plaines, Arlington Heights, Schaumburg, and Mount Prospect by delivering a seamless and enjoyable car-buying experience.
At Castle Chevrolet North of Elk Grove Village, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 697 reviews
March 28, 2017
Pretty straight forward. Had the truck I wanted. Was decent on the tradI thought one of the managers was needlessly gruff. Overall, the dealership is nice. A good deal with t Had the truck I wanted. Was decent on the tradI thought one of the managers was needlessly gruff. Overall, the dealership is nice. A good deal with the tires and oil changes included. Pricing was very competitive. Kudo's to Norma Vargas who took care of our every need and concern throughout the sale. Also, George in financing was nice to work with. Lastly, but not least, Tyler Pollack was very helpful and patient dealing with my many Emails and demands getting up to me deciding to coming into the dealership. He responded quickly, accurately, and honestly. More
by jhmariscal@outlook.com
March 26, 2017
I love my new car! Castle is the best! Castle has a great selection of cars and trucks, I love my new car! I I would strongly recommend Castle Chevrolet North to everyone. Thank you Castle Castle has a great selection of cars and trucks, I love my new car! I I would strongly recommend Castle Chevrolet North to everyone. Thank you Castle Chevrolet! More
by janice123
March 24, 2017
Great Experience I got there later on a Friday night to browse and ended up leaving in a brand new car. The salespeople were very friendly and helpful on getting me in I got there later on a Friday night to browse and ended up leaving in a brand new car. The salespeople were very friendly and helpful on getting me in and out in little time More
by MattMcA
Employees Worked With
Ray Quesada, Samantha Temple
March 23, 2017
Great car buying experience The best experience I've ever had with purchasing a new vehicle. I would definitely go back to this dealership. We leased the car and will be returni The best experience I've ever had with purchasing a new vehicle. I would definitely go back to this dealership. We leased the car and will be returning once the lease is expired. More
by Aacierno
Employees Worked With
March 18, 2017
2017 Corvette They we're very friendly. We didn't get exactly what we wanted for our trade-in, but close. I'm totally loving our new Corvette. They weren't pushy wh They we're very friendly. We didn't get exactly what we wanted for our trade-in, but close. I'm totally loving our new Corvette. They weren't pushy when it comes to financing it and extended warranty. I'd recommend them to anyone who's looking for a new Corvette for sure!! More
by Kay
March 16, 2017
Non-pressure approach and easy to work with Steve Hoch is a nice guy and I felt very comfortable with him. He answered every question I had and was extremely easy to work with. Justin was a Steve Hoch is a nice guy and I felt very comfortable with him. He answered every question I had and was extremely easy to work with. Justin was also helpful with explaining the extended maintenance program and as a result, I bought Major Guard.. There was one discrepancy on the actual form that I signed.....it showed 5 years/48,000 miles instead of 5 years/60,000 miles as quoted by Justin. I spoke to Ray the next day who told me that it did show 60,000 miles in the computer. He said that I will receive a contract in the mail and if it does not say 60,000, I should give him a call. More
by lgriesmeyer
Employees Worked With
Steve Hoch
March 16, 2017
"Easy Peasy" The Castle Team, especially Joe Genna (Sales Manager) and Alex Gomez (Sales Consultant), were extremely helpful and knowledgeable. They identified and The Castle Team, especially Joe Genna (Sales Manager) and Alex Gomez (Sales Consultant), were extremely helpful and knowledgeable. They identified and produced vehicles of my interest and informed me of their incentives. Also, they went beyond other dealerships to identify additional saving making my decision easy. The leasing process, which included the Finance Team, was organized and completed in a timely manner. I highly recommend future car buyers to pay a visit to Castle Chevrolet North and have a positive experience. More
by Satisfied Customer
Employees Worked With
Joe Genna, Alex Gomez
March 15, 2017
My Best New Car Purchase in 40 Years I traveled some distance to Castle Chevrolet North in Elk Grive Village to purchase my new 2017 Chevrolet Impala Premier after being treated well on t I traveled some distance to Castle Chevrolet North in Elk Grive Village to purchase my new 2017 Chevrolet Impala Premier after being treated well on the phone by dealership sales manager Ed Finn. Mr. Finn treated me with respect and worked with me to demonstrate that my new car buying experience would be straight-forward with no games. Ed Finn, and eventually another sales manager. Joe Genna were completely honest with me about my new car purchase and trade-in. They both impressed me with their candor and follow-through. Our salesperson was Damian Dus and he was most professional, courteous and helpful during the delivery process. Raul Quesada, the finance department manager was equally as professional, courteous and willing to answer our questions in an honest and sincere fashion. He never pressured us or attempted to sell us unneeded products or services. We did purchase an extended warranty based on his presentation about same. Lastly, I would like to thank Brennan in internet sales, Mike Rodriguez, the General Manager of sales and Olivia in the Castle Business Development Center for their efforts to earn my business and prove to me that the "Castle Difference" is not just a catchy slogan, but a real work business philosophy that puts the customer experience first and makes purchasing a car from Castle Chevrolet North the enjoyable experience it should be. All three of these individuals are great ambassadors for the Castle Dealership Network. This was, hands down, our best new car purchase experience in 40 years and some 20 new car/truck purchases. Thank you Castle Chevrolet North for making buy a car a good experience and treating us like valued customers in the process. Castle Chevrolet North has earned our trust, appreciation and future Chevrolet vehicle purchase loyalty. Job well done by all involved in the process! Sincerely, John and Kelly Dahlberg More
by JKD2017CHEVIMPALA
Employees Worked With
Other Employees :
Mike Rodriguez, Brennan, Olivia, Joe Genna Jr., Ray Quesada
March 12, 2017
2016 Traverse purchase Everyone at Castle did an awesome job, very satisfied with the purchase so far. Car buying is always a stressful process and the team at Castle made i Everyone at Castle did an awesome job, very satisfied with the purchase so far. Car buying is always a stressful process and the team at Castle made it a bit More manageable More
by Coppedalers
Employees Worked With
Brian McWherter, Brennan Shiddell, Justin (extended care sales)
March 08, 2017
xxxxxxxx! AVOID AT ALL COSTS! Last night, instead of working on homework for the final week of my current grad class, or spending time with my husband who I've barely seen in a wee Last night, instead of working on homework for the final week of my current grad class, or spending time with my husband who I've barely seen in a week, my dad went with me to look at a car I'd contacted Castle Chevy North in Elk Grove Village about extensively and scheduled for a test drive at 6:30. Ask anyone at work how excited I was today about this too-good-to-be-true Equinox!! So, I get a confirmation text of our appointment about 5 minutes before we arrive (mind you, this is from the same person, yes a real person, I'd been talking to all day, several times throughout the day, who'd confirmed the 'keys were set aside' at 3:30) and when we get there they tell us that person who I'd been taking to left for the day, and oh the car was sold at 4:30. I get the whole bait and switch xxxxxxxx, even the whole flagrancy of it all (well, I don't but that's more a what's-wrong-with-the-world- rant), but what offended me to no end was the complete lack of respect for our time and the situation from Joe and Steve, two of them most stereotypical and tactless car salesmen I've ever met in my several car buying experiences over the years. Yes, you're going to show me a 'comparable' car, but to have the audacity to be inflexible with that price and become assumptive when I tell you my budget is strict...and then you couldn't even find that car in your tiny little lot! The final straw was your last minute snap-back at my dad, a retired salesman who could make a bible thumper sell their soul to the devil. You don't sass Tomcat. It was a complete joke of a car buying experience and if this is how they've built their business, then so be warned. It's a shame if people accept this as the norm, and I hope to finally believe in the power of social media if it deters even one person from considering doing business with them. More
by Wilder1210
Employees Worked With
Joe Genna Jr., Steve Hoch
