Castle Chevrolet North

What a great experience from the minute I entered to the minute I left. An easy process that ended with a great car from great people. Number one Chevy dealership around. minute I left. An easy process that ended with a great car from great people. Number one Chevy dealership around. More

Great experience for my wife and myself. Everyone at Castle Chevy - North was very helpful. They worked with my wife and I to get the Equinox at the price we wanted. When we need another vehicle we will Castle Chevy - North was very helpful. They worked with my wife and I to get the Equinox at the price we wanted. When we need another vehicle we will go there. Thanks to everyone. More

Love our new vehicle! Sam did an awesome job helping us through this. Answered all of our questions and explained everything to us. Very nice and polite and very patient but mostly very helpful in every wa through this. Answered all of our questions and explained everything to us. Very nice and polite and very patient but mostly very helpful in every way. Still asks if everything good with the vehicle nd if we have any questions don't hesitate to call. More

Buying my car at Castle Chevrolet in Villa Park is the single worst car-related experience I've ever had. From sleazy salesman antics to neglect and general incompetence, every aspect of this place is bey single worst car-related experience I've ever had. From sleazy salesman antics to neglect and general incompetence, every aspect of this place is beyond unacceptable. Worked with Ulyses G. I got there at 2PM and didn't leave until 9PM. And in the mean time, Ulyses used every sleazy tactic he could. I took two 5-minute test drives and then he said no more test drives because "We're busy and other customers are coming in." There were no other customers and no one came afterward. The cars I tested out were not very clean, some even having obvious food stains on the buttons. They only were willing to actually clean them if I was willing to buy them.  Ulyses then rushed me through the process and said there wasn't any time to get the car inspected. He said they had already inspected the car and that should be enough. When 4:30PM rolled around, he said, "The banks close at 5PM so we better hurry up." When discussing the price, I brought up a few references like Kelly Blue Book and showed that the Castle price was over $2000 more than average. They said they don't accept Kelly Blue Book as a price reference and refused to lower the price. Even after pointing out serious paint defects, including several that were deeper and had begun to rust, they refused to budge on their price. "Other used cars are like that too." they said. I also mentioned that I hadn't been able to get the car inspected and they didn't seem to care. After finally coming to an agreement, Castle Chevrolet started on the paperwork to title the car for Ohio since I had just moved to Illinois and didn't have a permanent Illinois address or Illinois license. It took took several hours for them to do the paperwork (or, as it turns out, not do it). I didn't leave the dealership until about 9PM, but we were a long way from completing anything. I came back several weeks later to get some work done on the car, which they only did half and forgot the rest. That's when I found out they hadn't even registered my car. Now I have one week left to register my car until I risk getting fined. All because of Castle Chevrolet's negligence. And they're just leaving it to me to figure out the rest for them. I will never go back to Castle Chevrolet. Buyers beware. Edit: Got a call about this review but not about the actual issues. No apology given, just "I'll speak to you briefly." When I called back, I got put on hold for 30 minutes, given the run around, then never got to speak to anyone. More

Thank you for a wonderful car shopping experience Nate Montoya listened to what my car needs were and came through with the sale. I will recommend you to others. Montoya listened to what my car needs were and came through with the sale. I will recommend you to others. More

Excellent to deal with Bought a 2020 Equinox. Staff was courteous and knowledgeable about the vehicle. Took only an hour from a handshake on the deal to driving out with m Bought a 2020 Equinox. Staff was courteous and knowledgeable about the vehicle. Took only an hour from a handshake on the deal to driving out with my new car. More

Zero pressure from Pat O’Brian and good with working with us and for us. He went back and forth multiple times to the sales manager working out a deal with us. Also George, financing, closed the deal by aski us and for us. He went back and forth multiple times to the sales manager working out a deal with us. Also George, financing, closed the deal by asking for help from sales. More

Equinox Norma Vargas is a pleasure to do business with. The Equinox is the 4th car bought from Norma. She is very friendly, personable and knowledgeable. GIVE Norma Vargas is a pleasure to do business with. The Equinox is the 4th car bought from Norma. She is very friendly, personable and knowledgeable. GIVE HER A RAISE! More

Great Experience Nate Montoya found the Vehicle I wanted within my budget. Very professional young man. the dealership is clean, modern and efficient. Ray Quesada Nate Montoya found the Vehicle I wanted within my budget. Very professional young man. the dealership is clean, modern and efficient. Ray Quesada is also an asset to you organization. I'm very impressed so far More

Very clear and simple purchasing process. If you know what you want they will try to match it. If not possible they will let you know! Great Job Ray and Nate! what you want they will try to match it. If not possible they will let you know! Great Job Ray and Nate! More