Castle Chevrolet North

My first Chevy purchase My Sales rep- Damien was very informative and pleasant . He made my first Chevy purchase a great buying experience. The only issue I had was a conflic My Sales rep- Damien was very informative and pleasant . He made my first Chevy purchase a great buying experience. The only issue I had was a conflict in how many complimentary oil changes I would get . I was told in the beginning I would get 2 but at the end it changed to one. More

Great dealership and everything went smooth as planned! I traded my '18 Challenger GT in for a used '17 392 Challenger Scat Pack and LOVE it!. The whole deal went seamless from start to finish and everyone I traded my '18 Challenger GT in for a used '17 392 Challenger Scat Pack and LOVE it!. The whole deal went seamless from start to finish and everyone I dealt with was professional and very accommodating. Mike Pirozzoli came out to greet me before I even got my car parked. He jokingly asked me why I wanted to trade-in such a beautiful car for one that was a year older than mine, lol. Most of us know the answer to that one, the Hemi is awesome! All the praise you hear about Mike is no lie, he's one heck of a great guy. We took the Hemi out for test drive and I found an issue once we got back that I mentioned to Mike. The driver's side-view mirror was loose and wouldn't hold it's normal unfolded driving position. I drove straight from Pittsburgh to Elk Grove Village (almost 500 miles non-stop, except once for gas) for this car so NO WAY I was leaving without it! They took it in the shop to have a look at the mirror. While they did that Mike offered to run out and grab me some lunch while they checked it out and get my papers in order. Mike didn't skimp with lunch either .... He got me a big Beefsteak with cheese, some kind of weird (but good) loaded hotdog I never had before, large order of fries and a bottle of Coke and everything was delicious. I have bought quite a few new vehicles throughout the years and nobody has ever bought me a killer lunch like that ... or .... ever period! While I was sitting there eating that huge lunch from Mike, Ray Quesada came out to tell me the mirror couldn't be fixed .... bummer, but no big deal. He told me they ordered a brand-new one (also painted to match) and would ship it home to me which arrived about a week later. Thanks to You Tube, I was able to tackle the job of ripping the door apart and replacing the mirror myself and turned out as good as this whole deal did. To sum it all up ..... Great stand-up guys to deal with at Castle North Chevy and I couldn't be happier. They didn't try to beat me up on my trade like two previous dealers did before them. They gave me (fair KBB cash offer) exactly what we agreed to on the phone once they saw my car was what I said it was. I would gladly recommend them to anyone and I personally would deal with them again if the situation ever arises. Thanks to everyone at Castle that dealt with me! More

Buying a car there is easy peasy, especially if you know what you what and have done some research. Mike P is easy to work with and the whole process does not take up a whole day like some dealerships. Well what you what and have done some research. Mike P is easy to work with and the whole process does not take up a whole day like some dealerships. Well done, Mike! I just wish the service department was as efficient and customer focused. It’s like a totally different business (and perhaps it is). The reps “suggest” services I don’t need and tend to be slower that I have experienced at other dealerships. Last time I was there, there was no one doing the car washes. “Bring it back another time.” So, great place to buy a car, terrible place to have it serviced. More

If I could rate negative stars I would. My son went into the dealership last Saturday to inquire about a trade in. I did not go but spoke to Nate Montoya on the phone. I told him specifically NOT to run a the dealership last Saturday to inquire about a trade in. I did not go but spoke to Nate Montoya on the phone. I told him specifically NOT to run a credit check on me until we decided what we were going to do. We checked with 3 dealerships that day and the ONLY one that ran a credit check was Castle. I am very unhappy!!!!! When I called Nate today, he was full of excuses.... blah blah blah... they were busy, he had to run a credit check to get accurate numbers. I specifically stated I didn't want it need accurate numbers yet. He did ask what he could do to rectify the situation. Hmmm, move the calendar back and NOT do what I asked you not to do. Nick Montoya lied about not running my credit.....what else would he lie about? I would not buy a vehicle from Castle Chevy even if they offered the "best looking" deal. More

Worst service department! This service department is the worst department I have every been too! Instead of being helpful and pleasant,, they act like I should diagnose and fi This service department is the worst department I have every been too! Instead of being helpful and pleasant,, they act like I should diagnose and fix the problem or problems myself, Are new vehicle is under warranty, they get paid from chevy to make these repairs, it make know sense to me why I am treated as a burden, when they are being paid from Chevy for warranty work. Most dealership treat their customers with care and respect.! In the long run it sad to say Castle Chevy will eliminate themselves,with a horrible service department! More