Castle Autoplex McHenry - Service Center

I purchased a 2011 Kia Soul Sport from Gary Lang that my salesman, Sergio Rivera searched his network to find me the exact model I wanted. My entire experience with the purchase of my Kia was amazing. I salesman, Sergio Rivera searched his network to find me the exact model I wanted. My entire experience with the purchase of my Kia was amazing. I regard Sergio as my friend after my experience, he is truly professional while maintaining his caring and politeness. On the morning of April 9th, my car was making terrible sounds and would not run, that was the worst feeling in the world, I only had 3900 miles on it. I called Kia Roadside Assistence and had it towed to the Gary Lang Dealership. From the time the Service Department opened at 6:30 in the morning they were in constant communication with me, my Service Consultant was Tom Gorr, Tom informed me that the Oil Pump failed causing a Rod Bearing to shear, etc. The result was a Blown Engine. Oh no, my brand new car. Tom told me the only remedy for the problem was a new engine, within two hours Tom informed me he had located a new engine in Los Angeles and already had it ordered. Tom kept in constent contact with me every step of the repair. Within one week's time I had my brand new car back and beter than ever. That is pretty darn impressive! The Gary Lang Team earned my business, but even more they've gained my respect. Thank You. More

The service department at Gary Lang dealership were very helpful, friendly, and knowledgeable. They greated me promptly. A porter gave me a ride to work and picked me up after work at the time I requested. helpful, friendly, and knowledgeable. They greated me promptly. A porter gave me a ride to work and picked me up after work at the time I requested. My car was ready and waiting when I returned to the dealer. I feel the service team does a great job, making sure my G8 Pontiac is taking care of properly. Sincerely, Wanda Johnson More

Greeted promptly, listen to the reason the car is brought in, e.g., oil service plus a noise, they don't dismiss the problem as nothing and, often find and correct the problem efficiently. Free ride home pr in, e.g., oil service plus a noise, they don't dismiss the problem as nothing and, often find and correct the problem efficiently. Free ride home provided if I choose not to wait around. And, they don't hesitate to bring the tech over that worked on the auto to further explain what was found, done, etc. - I feel like I dealing with family! More

I have been a customer at Gary Lang Auto for many years. I have witnessed the growth of the compnay and seen a fantastic committment to customer satisfaction, honesty, thoroughness, and professionalism. I I have witnessed the growth of the compnay and seen a fantastic committment to customer satisfaction, honesty, thoroughness, and professionalism. I know Gary Lang auto group serves thousands of customers, but they always know my name and are happy to help me. Mike Locascio has made all my visits for oil changes, and car repairs a pleasure!! Hats Off to all at Gary Lang. More

A preferred dealership with all my needs handled cheerfully and completely by JR on my visits. JR is my choice Service Representative. I may not have purchased my vehicle from Gary Lang, but my GM cheerfully and completely by JR on my visits. JR is my choice Service Representative. I may not have purchased my vehicle from Gary Lang, but my GM vehicles have always been serviced at this dealership. More

Very courteous service. J.R. always tries to make sure you are happy going away. Their pricing is about the same as any other new auto dealer. They are not cheap but the job is usually performed fast and you are happy going away. Their pricing is about the same as any other new auto dealer. They are not cheap but the job is usually performed fast and correctly the first time. There is usually no having to wait days for parts to come in. Get the car in early and you are usually out the same day. For larger repairs they will provide you with a rental car until your car is ready to be picked up. And, they will usually wash your car even if you don't ask them to. J. R. is super nice to do business with. More

I was pleased with the JR's responsiveness to the problem we were having with our GMC Yukon Hybrid and the explanation we received as to why we were having the issue with the battery and why it shouldn't hap we were having with our GMC Yukon Hybrid and the explanation we received as to why we were having the issue with the battery and why it shouldn't happen again after they made the repair. JR made the process of getting the car fixed easy setting us up with a rental car and responding quickly to our phone calls. More

J.R. have worked with me for may years, and he has always done his best for the best for me. I alsway feel alway feel welcome at Gary Lang. The quality of repair is always excellant. I entend on buying n done his best for the best for me. I alsway feel alway feel welcome at Gary Lang. The quality of repair is always excellant. I entend on buying new cars from Gary Lang in the future. Thank yoy for your servise! More

I had called specifically to find out if the repairs on my Kia Sedona were covered under warranty. I was told they were, so I carefully drove my vehicle 30 minutes away. I got a rental car from there and w my Kia Sedona were covered under warranty. I was told they were, so I carefully drove my vehicle 30 minutes away. I got a rental car from there and went home. Later that afternoon I was called and told that the repairs were NOT covered and that they would be $2600.00!! I felt tricked into bringing my vehicle there. Not only that, because of my vehicles needs, it took me 2 hrs. to get home, on top of the so-called $35.00 "deal" on the beat-up rental car they gave me and charged me for!!!! More