Castle Chevrolet GMC McHenry

They advertise KIAs on line for a certain price (discount off MSRP). Actual price they offer to sell the car for is nowhere near the advertised price. Asked for details of what was included in the advertis off MSRP). Actual price they offer to sell the car for is nowhere near the advertised price. Asked for details of what was included in the advertised discounts from Import General Manger Chris. He would not provide any details. Sent follow up email to Chris requesting the information again. As of this review - 3 days later - he has still not responded. Stay away from this KIA dealership if you think you're going to get a new car price anywhere near what they advertise. I'm talking about thousands of dollars difference. One positive - salesman Rob was great. More

They appeared to blatantly disregard any public health mask mandates since numerous employees were walking around the dealership and dealing with customers maskless. Very disappointed in their customer se mask mandates since numerous employees were walking around the dealership and dealing with customers maskless. Very disappointed in their customer service and length of time spent waiting on a weeknight nonetheless. They refused to set up an appointment for us to come in to sign paperwork for our new van. This should be an easy process given the current state and any other business actually encourages appointments to lessen contact and potential transmission of COVID. More

Our sales person Kyle Jones was amazing! Helped answer all our questions and went above and beyond for us to get the car we wanted! all our questions and went above and beyond for us to get the car we wanted! More

I have had a great experience. The customer service was definitely great. They work with the consumer and they are not pushy salesmen by all means. definitely great. They work with the consumer and they are not pushy salesmen by all means. More

Every body was really helpful. They answered any questions I had. Got me a great deal! And were patient during the whole car buying process. Would highly recommend. questions I had. Got me a great deal! And were patient during the whole car buying process. Would highly recommend. More

Smooth transaction with Bart. He had the truck pulled up and warmed up for me. Ryan was very cool to work with. Great deal with professionalism and integrity. and warmed up for me. Ryan was very cool to work with. Great deal with professionalism and integrity. More

The car buying experience was world class.thanks ed chambers for the entire process.Ill be back again.A+++++.I was in and out in a couple hours with a deal I was comfortable with. chambers for the entire process.Ill be back again.A+++++.I was in and out in a couple hours with a deal I was comfortable with. More

Bart was very helpful. As a single, younger female - buying a car can seem very intimidating.. but not this time, he made educated and comfortable the entire time. He was funny and made the process very buying a car can seem very intimidating.. but not this time, he made educated and comfortable the entire time. He was funny and made the process very enjoyable. I ended up getting a great deal and I would recommend Bart and this dealership any time! More

Best Salesman in the Universe!!! Great group of people!!! Keep coming back for my new vehicle!!!! Ryan did a fantastic job pulling the vehicle off the showroom floor!!! Keep coming back for my new vehicle!!!! Ryan did a fantastic job pulling the vehicle off the showroom floor!!! More

Literally and honestly the best car buying process I have experienced Ricardo made my dream of owning the car I really wanted a reality and nick in finance was honest and made me feel comfortable and was ver experienced Ricardo made my dream of owning the car I really wanted a reality and nick in finance was honest and made me feel comfortable and was very helpful the whole experience was awesome thanks guys if and when I’m ready for another car or if I know someone who is in need I will be sure to give Ricardo a call More