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Castle Chevrolet GMC McHenry

McHenry, IL

Overview
Employees
Reviews
Vehicles
4.1
2,580 Reviews
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1107 State Rte 31

McHenry, IL

60050

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Showing 2,580 reviews

March 01, 2021

I was treated with respect and was never pushed into buying a vehicle. The purchasing experience was great. I would definitely recommend Gary Lang to others. More

by Jdandz1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Loredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bart Tumbarello
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Mar 01, 2021 -

Castle Chevrolet GMC McHenry responded

Thank you for that kind review and allowing us to assist you with your purchase. We truly appreciate the opportunity to work for you!

February 28, 2021

I love Gary Lang dealership, everyone is great, Eric was very helpful and that's why I returned to buy another car there. I would recommend them to anyone More

by Pjahnke10004
Customer Service
Recommend Dealer
Yes
Employees Worked With
JR Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Loredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2021 -

Castle Chevrolet GMC McHenry responded

And we love you too! Thank you for choosing Gary Lang Auto Group and welcome to our family! If you need any further Auto assistance, please let us know! Otherwise, we hope you love your new ride!

February 28, 2021

We are very happy with our new purchase! Thank you Jonathan Speaker and Gary Lang Auto Group they made it a very quick and easy process. More

by nicoledixon37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Speaker
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Mar 01, 2021 -

Castle Chevrolet GMC McHenry responded

Thank you for putting your trust in us and allowing us to earn your business. We truly appreciate it!

February 28, 2021

Noah is amazing! Same as Gary Lang, which we have been with through the years. The online Express buying experience was great, it was new for us but wow, Noah took care of everything while we were at home More

by Grace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noah Cherry
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Mar 01, 2021 -

Castle Chevrolet GMC McHenry responded

Thank you so very much for continuing to put your trust in Gary Lang Auto Group. We truly appreciate the opportunity to earn your trust.

February 28, 2021

I was repeatedly lied to while the GM stared at my wife and I figuring out how he was going to spend our money. Thank you guys for wasting our Friday night and making us pay for a babysitter too! I’ll make More

by Lincbuchanan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Vicari
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastian Quercia
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Mar 01, 2021 -

Castle Chevrolet GMC McHenry responded

Lincoln, We are sorry to hear you feel that way. In looking at your file, it looks as though there was a misunderstanding in regards to the out the door pricing. When Jeff was discussing your out the door price over the phone, you mentioned you had $4000 to put down which would be included in the price. The vehicle was $26,000 less your $4000 money down which would bring you to $22,000 which was the price you said you wanted to be at for the transaction. Not $22,000 less $4000. We apologize if there was a verbal miscommunication between both parties. We certainly would not intentionally try to waste your time and do everything we can to ensure our customer's satisfaction in purchasing vehicles.

Mar 01, 2021 -

Lincbuchanan responded

If continuing to lie on Jeff’s behalf makes you feel better about the way business works there, it only proves the one star rating. I repeatedly gave home the number both over the phone, and in person. His response was yeah we’ll get to that. Clearly thinking we are not going to pay attention when the kick in the wallet hits our eyes! I believe that’s why he wanted me to and I quote... “Go ahead and fill out the survey while you wait here and we’ll get you taken care of.” I’M NOT STUPID AND NEITHER IS MY WIFE!! Please play your games with other people. I am taking pictures of this conversation to post socially as well. So unless you sell me the car for the CLEARLY NEGOTIATED PRICE AND JEFF KNOWS WHAT I MEANT PLEASE DO NOT EVER CONTACT ME FURTHER. Have a great day. 😊

Mar 02, 2021 -

Castle Chevrolet GMC McHenry responded

Sir, we do not play games nor do we think you or your wife are stupid. Again, it was a miscommunication. Jeff was simply trying to get to the $22,000 on a new 2020 or 2021 Malibu which we have a recorded phone call of that took place at 12:01pm on 2/26/21. Again, we are sorry for the misunderstanding.

February 28, 2021

Probably the worst purchase I've ever made. The deception started the moment I sat in a chair across from Jeff. Horrible experience from that day right up to the moment this post is being made!!!! Worst vehi More

by Kevin S.
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Jeff Vicari
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2021 -

Castle Chevrolet GMC McHenry responded

Kevin, Is this in reference to a purchase of a 2018 Chevy Express 2500 made back in July of 2019?

Mar 01, 2021 -

Kevin S. responded

YES

Mar 02, 2021 -

Castle Chevrolet GMC McHenry responded

Kevin, In review of your vehicle's history, we show you brought your vehicle in on August 27th, 2019 for weather stripping replacement (under warranty) and an oil change. From that point on, there are no additional visits or contacts made to our dealership. If you would like to further discuss the condition of your vehicle, please contact our General Manager at 815-385-2100.

Mar 03, 2021 -

Kevin S. responded

I would expect nothing less than you raving about this wonderful service of replacing the weather stripping under warranty because YOUR staff caused the damage. The truck has not been back to your facility because there is a monumental amount of distrust!!!! You falsely advertised mileage on the vehicle for sale listing. You falsified the GM certified pre owned 172 point inspection by date and mileage and the vehicle’s current condition. The amount of time lost and vehicle repairs have been by far greater than the 2010 I gave you!!! At this point I have to take the time to respond, make social media posts, contact the States Attorney’s office, the BBB and as many local dealerships as possible to warn to the best of my ability to others. If it doesn’t say Gary Lang on the back you’ll probably be better off

Mar 03, 2021 -

Castle Chevrolet GMC McHenry responded

Kevin Sipple, The trade you brought in was a 2011 Chevy Express 2500 Van with 151,795 miles on it and the van you purchased from us was was a 2018 Chevy Express 2500 with 28,151 miles. We assure you the van you purchased was certified and met inspection guidelines. The only record we show in Global Connect of your vehicle having any other service work done over the last 18 months, is a Free Maintenance Check and Check Engine/Wire to Wire Repair that was done at Castle Chevrolet on January 15,2020. You purchased an extended warranty on your van; if there were additional issues, we would have been more than happy to facilitate those fixes at no cost to you. Unfortunately, your warranty will not cover any costs if you took the van to an independent mechanic. Kevin, if you have fallen on hard times or need to sell back the vehicle for whatever reason, you are more than welcome to bring back the van for an appraisal at no cost to you. We are in need of vans like yours and would appreciate the opportunity to assist you in your automotive needs.

Mar 03, 2021 -

Kevin S. responded

Once again watch it with your tongue!!! How dare you insinuate I’ve fallen on hard times and need to sell!!!!! I expect this glorious piece of @&$” to work like a 2018 with merely 28,000 miles on it. You are correct Castle Chevrolet was chosen over Gary Lang mostly because of your two most current responses. I’m waiting on a service date from them right now as a matter of fact. And as of right this moment I’m at 53,160 miles. I’m sure your 172 point inspection included the 1/4” lag bolt in the tire

Mar 03, 2021 -

Castle Chevrolet GMC McHenry responded

Kevin, We were not insinuating anything other than wanting to help you as best we can. If we had been given the opportunity to assist you, we surely would have done our best to meet your satisfaction. However, no calls or visits have been made in over 18 months, so there is no way we could have known you were having problems with your purchase. Thank you for bringing this to our attention and again, should you like to discuss this further, please contact our GM at 815-385-2100 x103

Mar 05, 2021 -

Kevin S. responded

Just following through with what I said I would do, my 1st favorite motto is to never ask someone to do or say something you would not do yourself. The 2nd would be you can make things happen, watch things happen or wonder what the €%#* happened. My previous salesman did take the time to reach out via phone yesterday that I commend him for. Quickly I realized I was going to be on this endeavor solo, well so be it. I will continue on my current journey posting periodically of my progression. A current stop coming up will be to visit the dealership’s finance department in short order. We’ll stay looped in here through the process. Respectfully

Mar 05, 2021 -

Castle Chevrolet GMC McHenry responded

Hi Kevin, We look forward to seeing you!

February 26, 2021

Helpful and thorough with explaining me everything with my first purchase of a car definitely coming back to gary lang auto for my future cars. More

by PHernandez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Jones
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Mar 01, 2021 -

Castle Chevrolet GMC McHenry responded

Thank you for choosing Gary Lang Auto Group! We truly appreciate your business and hope you love your new ride!

February 25, 2021

Not very happy, i called the day before to set up appointment and asked Noah to get me prices on two trucks. When i got there i was handed to another salesman. No prices were ready. After test drive More

by nighty
Customer Service
Recommend Dealer
No
Employees Worked With
Eric Loredo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noah Cherry
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Mar 02, 2021 -

Castle Chevrolet GMC McHenry responded

We are sorry to hear of your dissatisfaction. Per Noah's conversation with you, the vehicles were pulled up and ready for test drives. Unfortunately, Noah was pulled into another event which is why you were working with another agent. Due to higher volume in guest visits, it did take longer to run numbers on the vehicles inquired about as the rebates and pricing you were looking for were VIN specific. We apologize for the delay. Noah did attempt to follow up with you and would have been more than happy to bring the vehicles to you as we certainly do not want to waste any of your time. Again we apologize for your appointment taking longer than intended.

February 25, 2021

We had a great experience buying our new car at Gary Lang. Everyone was super friendly, the process went smoothly, It was great working with Thomas, he was very thorough, he took his time and gave us al More

by rosefuerholzer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Emery, Thomas Jackson
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Feb 26, 2021 -

Castle Chevrolet GMC McHenry responded

Thank you so very much for the great review and your business! We truly appreciate the opportunity to work for you! Enjoy your new ride!

February 24, 2021

This is the 6th Legacy we have leased, 5 from Gary Lang and one from another dealer which quickly brought us back to Gary Lang. The service is the best in all departments, never had a complaint. Have worke More

by Lmatt642
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan in finance was exceptional, five star treatment., Edward Chambers
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Feb 24, 2021 -

Castle Chevrolet GMC McHenry responded

Thank you so very much for your continued business from Gary Lang Auto Group. We truly appreciate you giving us the opportunity to earn your trust!

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