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Castle Chevrolet GMC McHenry

McHenry, IL

4.1
2,580 Reviews
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1107 State Rte 31

McHenry, IL

60050

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Showing 2,580 reviews

March 27, 2021

I thought the entire experience was very well done. Straight to the point pricing and a pleasure to deal with. I would deal with them again. More

by Gfisher1965
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Jones
Mar 30, 2021 -

Castle Chevrolet GMC McHenry responded

Your the best. Thank you for the review

March 27, 2021

Matt was very helpful and informative. We were able to test drive 3 different autos . We traded our jeeo in for 2013 Nissan. My husband and I had all our questions answered by Matt. was able to put our More

by Sharonth11
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ryan Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Wollman
Mar 30, 2021 -

Castle Chevrolet GMC McHenry responded

Sharon THANK YOU for the review.

March 27, 2021

My husband made arrangements with a salesperson to come in this morning to see a certain vehicle for our family. While there filling out the paperwork, another salesperson sold that vehicle to someone else More

by Kathryn Fabsits
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ricardo Espinosa
Mar 27, 2021 -

Castle Chevrolet GMC McHenry responded

Kathryn, the truck was not sold behind your husband’s back. Yes, another salesperson had a customer that came in, 45 minutes prior to your husband, looking at the vehicle your husband was interested in. The two sales associates had no idea their individual customers were interested in the same pre-owned truck. In addition, the customer that purchased the vehicle in question, at it’s price point, was able to produce at least three months worth of employment stubs and had a credit score that allowed him to purchase that particular vehicle immediately. Ricardo did provide your husband a slew of other options better suited to fit the price point afforded by his down payment, credit history and employment status.

Mar 30, 2021 -

Castle Chevrolet GMC McHenry responded

Kathryn, the truck was not sold behind your husband’s back. Yes, another salesperson had a customer that came in, 45 minutes prior to your husband, looking at the vehicle your husband was interested in. The two sales associates had no idea their individual customers were interested in the same pre-owned truck. In addition, the customer that purchased the vehicle in question, at it’s price point, was able to produce at least three months worth of employment stubs and had a credit score that allowed him to purchase that particular vehicle immediately. Ricardo did provide your husband a slew of other options better suited to fit the price point afforded by his down payment, credit history and employment status.

March 25, 2021

Came to Gary Lang to purchase a new vehicle, and they could not provide the color of the car that I wanted. It’s unfortunate that I had to take my business else where. More

by schuld35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Dicks
Mar 25, 2021 -

Castle Chevrolet GMC McHenry responded

Unfortunately, this is due to an inventory shortage.

March 25, 2021

Matt was extremely polite throughout the whole process. He also was very knowledgeable in answering any questions I had about the vehicle(s) and the features that came with. More

by jmj16324
Recommend Dealer
Yes
Employees Worked With
Matt Wollman
March 22, 2021

Recently my wife and I purchased a new 2021 KIA Sorento at Gary Lang Auto. I did so after I used their service department and felt good about it. We met salesman Shane Rigsby when we came in and have to sa More

by klabuda224
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendy Wegner, Jason Emery, Shane Rigsby
Mar 22, 2021 -

Castle Chevrolet GMC McHenry responded

Thank you so very much for choosing Gary Lang KIA for you vehicle purchase. We appreciate your business and the opportunity to work for you!

March 22, 2021

Jeff was great. He deserves the 5 stars! He was very helpful!! The only thing I was disappointed in was the price the dealership has on the website versus what I rec’d. That issue is not with Jeff wha More

by Pktoeshoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Vicari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2021 -

Castle Chevrolet GMC McHenry responded

Thank you for choosing Gary Lang Auto Group. We appreciate your business. We will make certain your protection plan is scheduled.

March 21, 2021

Ed was great and the finance team really took care of us! Would recommend Gary Lang to anyone. We love our new Soul. Thanks everyone More

by jmtnbkr77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Chambers
Mar 22, 2021 -

Castle Chevrolet GMC McHenry responded

Thank you very much for your purchase with Gary Lang Auto Group. We truly appreciate your business and the opportunity to earn your trust!

March 20, 2021

Great Kia dealership. Shane was very knowledgeable on the Kia Sorento and made the purchase seamless. Jason in the finance department was very efficient with all of the paperwork and Was able to give us a be More

by Jim
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Emery, Shane Rigsby
Mar 22, 2021 -

Castle Chevrolet GMC McHenry responded

Thank you for the review and your business. We truly appreciate you placing your trust in Gary Lang Auto Group!

March 20, 2021

Matt was very helpful and walked us through the whole process. The dealership was clean and staff was all helpful and patient with me about trying to figure out what I wanted. More

by popstar527
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Wollman
Mar 22, 2021 -

Castle Chevrolet GMC McHenry responded

Thank you so much for choosing Gary Lang Auto Group for your vehicle purchase. We appreciate your business and hope you love your new ride!

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