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Castle Chevrolet GMC McHenry

McHenry, IL

Overview
Employees
Reviews
Vehicles
4.0
2,587 Reviews
Welcome to Castle Chevy GMC of McHenry, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you. Our outstanding reviews and high level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from McHenry, Crystal Lake, Woodstock, Lake in the Hills, and Algonquin by delivering a seamless and enjoyable car-buying experience. At Castle Chevy GMC of McHenry, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
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1107 State Rte 31

McHenry, IL

60050

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Showing 2,587 reviews

April 28, 2021

Matt was great to work with along with others here while you are at their facility. Got a decent deal on our new Kia Stinger GT2. They are pretty good at realing you in, but need to watch them as they do t More

by snowlenny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ivan Romero, Matt Loescher
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Apr 21, 2021 -

Castle Chevrolet GMC McHenry responded

We are sorry to hear you feel that way as the Manager did say we would fix your vehicle for you at the time of purchase. We would like to make every effort to make sure your Stinger is as it should be. If you could please call Nick Ludford at 815-385-2100 he will assist you with your vehicle!

Apr 28, 2021 -

snowlenny responded

I was told that the door panel would be fixed, but it was not at the time of sale as this was not even found until later that day after we got home. It is important to get the facts correct. I do look forward to resolving the stated issues with this transactions.

Apr 30, 2021 -

snowlenny responded

Called Nick, the Subaru manager who seemed to understanding of the issues. He stated he would respond back, BUT no call, so I called back after 5 days. He forwarded the call to the Kia manager, Chris. When trying to discuss the error made, he pretended to not understand the numbers and asked for a copy of the bill of sale and would call me right back. It should have been easy to see. Since when is the bill of sale starting number higher than the list price of the car? He never called back nor returned my call and trying others there to get him to respond, NOTHING! During the negotiation of the sale, they had two incentives: 1. A conquest incentive for owning another newer brand of vehicle ($1,000); and 2. For financing the car through Kia Financing ($1,000). The Kia financing one was never discussed by the sales team. We only found out during the financing portion of the time there. This is how I missed that incentive. Since the incentive was now buried in the cost of the car, Gary Lang would be the recipients of that $1,000. Since I was not planning to finance anyway, I contacted Kia Finance, discussed the situation and paid the note off. I am still waiting to hear when the rear door panel would be ordered to replace the one where the dog bit the panel. Told to me that the car was too new to get a part number for the panel yet. I am putting this together to help others understand the type of game that are played at Gary Lang Auto Group. Such a shame as we were hoping for a more respective dealership than the others we visited in our area.

April 28, 2021

Great and easy to work with. I was being taken care of from the start to the end of the purchase. Would highly recommend working with Steve again. More

by amaneval
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Paslawsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2021 -

Castle Chevrolet GMC McHenry responded

Thank you so much for choosing Gary Lang Auto Group. We appreciate the opportunity to earn your business and hope you love your new ride!

April 27, 2021

Received outstanding service from Steve and Jake on new XT5. Thanks for your help and guidance. Will continue to purchase my new vehicles from Steve. More

by mcpheejk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Paslawsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake Lee
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Apr 27, 2021 -

Castle Chevrolet GMC McHenry responded

Thank you so very much for choosing Gary Lang Auto Group for your Cadillac purchase! We truly appreciate your business and hope you love your new car!

April 27, 2021

Very nice people, no pressure, very smooth transaction!!! Thanks Matt for all your help you are the best!!!. For sure I will be back for my next car!!! More

by Erilop
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Loescher
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Apr 27, 2021 -

Castle Chevrolet GMC McHenry responded

Thank you so much for choosing Gary Lang Auto Group. We truly appreciate your business and hope you love your new ride!

April 27, 2021

Offered a better deal on my car then anywhere else and employees were very friendly and helpful. I would recommend anybody looking for a new car to come here. More

by bhauser158
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Wollman
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Apr 27, 2021 -

Castle Chevrolet GMC McHenry responded

Thank you so much for the great review and choosing Gary Lang Auto Group for your trade and purchase. We truly appreciate the business and opportunity to assist you! Enjoy your new ride!

April 27, 2021

Great service. Victor was willing to work with me and my target budget. Nicole was also very helpful in working the warranty in within my budget as well More

by miked91893
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Schomer, Victor Ramos
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Apr 27, 2021 -

Castle Chevrolet GMC McHenry responded

Thank you for choosing Gary Lang Auto Group Mike. We appreciate the opportunity to earn your business and hope you love your new ride!

April 26, 2021

Experience was great. Kirk had me in and out in a few hours. He was very knowledgeable and was easy to talk too as well. More

by P. McCloud
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirk Lundeen
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Apr 26, 2021 -

Castle Chevrolet GMC McHenry responded

Thank you so much for choosing Gary Lang Auto Group for your vehicle purchase. We truly appreciate your business and hope you love your new ride!

April 25, 2021

At first we were just going to look at a car, and then we ended up getting the car! Thank you Jeff for helping us! It was such a good experience, and you made it easy for us. Especially with it being my firs More

by Kassidee30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Galanty
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Apr 26, 2021 -

Castle Chevrolet GMC McHenry responded

You are most welcome and thank you for choosing Gary Lang Auto Group! We appreciate your business and hope you love your new ride!

April 25, 2021

Customer service at Gary Lang is excellent. My salesman Brandon was very professional and did not rush explaining and showing me the car. Much appreciated! More

by llhartke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Waller
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Apr 26, 2021 -

Castle Chevrolet GMC McHenry responded

You are mot welcome and thank you for choosing our dealership. We appreciate your business and the opportunity to earn your trust!

April 25, 2021

Dave went above and beyond to find us the perfect vehicle. I am a pretty picky buyer and he showed us several vehicles before finding us the perfect one 😊 More

by Keithswanson18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Schultz
Report | Print
Apr 26, 2021 -

Castle Chevrolet GMC McHenry responded

What great news! Thank you so much for choosing Gary Lang Auto Group and the giving us the opportunity to earn your business! We hope you love your new ride!

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