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Castle Chevrolet GMC McHenry
McHenry, IL
2,580 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 2,580 reviews
February 11, 2023
Very accommodating. I was able to get an appointment quickly and the wait time for the service was exactly what they told me it would be. All the employees are very hel I was able to get an appointment quickly and the wait time for the service was exactly what they told me it would be. All the employees are very helpful. More
by Shekruck1964
Employees Worked With
February 02, 2023
I have been a customer since 2004 I have purchased at least 10 vehicles here and every experience has always been the best least 10 vehicles here and every experience has always been the best More
by Johnsonphil5
February 01, 2023
Pushy salesman, explained that we didn’t want the protection service that was 2500, instead of listening, he kept lowering the price and didn’t listen to us that we didn’t want the service. Couldn’t protection service that was 2500, instead of listening, he kept lowering the price and didn’t listen to us that we didn’t want the service. Couldn’t give a clear answer on price & rate and when we were given a range of the terms I was asked to sign a paper to agree, I asked what I was signing and they didn’t have a clear answer. We told them we would think about it and the manager said “you’re gonna make us do all this work and not buy something” and tried to guilt us into buying a car. This was one of the ABSOLUTE WORST car buying experiences and based off of this visit I will only go to carmax from now on. More
by Smith
Employees Worked With
Jordan Suchowski, Nate Wendt
January 28, 2023
We had a great experience working with Jeff! Customer service was top notch and had a very smooth purchase! Customer service was top notch and had a very smooth purchase! More
by Jpomagier
Employees Worked With
January 17, 2023
Eric was great to work with. He helped us make an informed decision. We had a great experience at Castle Auto. He helped us make an informed decision. We had a great experience at Castle Auto. More
by Gdstone11
Employees Worked With
January 13, 2023
We liked this dealership when it was Gary Lang and were happy the same quality of service was there now that Castle has bought it. happy the same quality of service was there now that Castle has bought it. More
by S_24601
Employees Worked With
December 29, 2022
The dealership was neatly organized options were available right away. Manager and financial assistance were working very well. Our expectations were laid out for the sales person to assist in findi available right away. Manager and financial assistance were working very well. Our expectations were laid out for the sales person to assist in finding a new car and were meet with a great outcome. Couldn’t ask for a better customer service from a great dealership. More
by Jordansamanthawills
Employees Worked With
Kyle Jones
December 27, 2022
Very knowledgeable and friendly went over and beyond to make our purchase a great experience. He even delivered our new purchase to our house and helped us set up our garage door opener. Thank You! Thank Y make our purchase a great experience. He even delivered our new purchase to our house and helped us set up our garage door opener. Thank You! Thank You! Thank You! More
by Bernieonthego
Employees Worked With
