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Castle Chevrolet GMC McHenry

McHenry, IL

4.1
2,580 Reviews
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1107 State Rte 31

McHenry, IL

60050

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Showing 2,580 reviews

May 26, 2021

Very friendly. I was quite nervous and Thomas was a pleasant person to work with. The wait time was not bad. I would absolutely recommend this dealership. More

by Roxanne
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason S Chris W, Jason Emery, Thomas Jackson
May 27, 2021 -

Castle Chevrolet GMC McHenry responded

Thank you so much for choosing Gary Lang Auto Group for your vehicle purchase. We truly appreciate it and hope you love your new ride!

May 25, 2021

Not as happy as I would like to be. I would have liked them to have more knowledge on my car. We have an issue with the headlight having condensation. When we pointed it out we were told it will clear u More

by Klkennedy66
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Vicari
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021 -

Castle Chevrolet GMC McHenry responded

We are sorry to hear you are not as happy as you should be as we want to make every effort to provide excellent customer care. In review of your purchase last night, we want to make sure your headlight is taken care of. It is under a Ford Warranty which is what your sales person mentioned, however we would like to handle that for you. Chris Scholar in our service Department will be contacting you to schedule this repair for you and secure you a loaner vehicle while in Service. Unfortunately, a second key is rare with a pre-owned vehicle and generally only come with one upon trade in.

May 26, 2021 -

Klkennedy66 responded

I understand the Ford warranty part but the fact we brought this to our salespersons attention and his reply is "they are vented so that will dry up". Is not acceptable. It should have been handled that night. I also don't believe he called today to see about our extra key. This is something I asked for last night as well. He seemed more interested in standing around talking to his coworkers then helping us once the deal was done.

May 25, 2021

Friendly environment. Didn't have to wait very long with papers. Very helpful and made sure everything was understood. Car was cleaned beforehand too. Good More

by Veronicakramer2
Recommend Dealer
Yes
Employees Worked With
Matt Wollman
May 25, 2021 -

Castle Chevrolet GMC McHenry responded

Thank you very much for the great review! We truly appreciate the opportunity to assist you!

May 24, 2021

Dave and Gary Lang made the whole online buying process straightforward and simple. When all the numbers were finalized, Dave had all the paperwork ready so we just showed up signed and were able to drive More

by Conorirish18
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Schultz
May 24, 2021 -

Castle Chevrolet GMC McHenry responded

Thank you so very much for choosing Gary Lang Auto Group. We appreciate the opportunity to earn your business and trust and hope you love your new ride!

May 24, 2021

Jake was friendly, down to earth and a pleasure doing business with. Was never pressured or made to feel I had to buy right then and there. Good people to deal with. More

by inspectorpetek
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake Lee
May 25, 2021 -

Castle Chevrolet GMC McHenry responded

Thank you so very much for choosing Gary Lang Auto Group for your vehicle purchase! We truly appreciate the opportunity to earn your business.

May 23, 2021

Jesse was really patient with us and did a great job on demonstrating the car — thorough, attentive, and knowledgeable. Worked hard to address our needs. Very nice young man. More

by mdr
Recommend Dealer
Yes
Employees Worked With
Jesse Juckel
May 24, 2021 -

Castle Chevrolet GMC McHenry responded

Thank you for the kind review and visiting Gary Lang Auto Group. We are grateful for you business and allowing us to earn your business!

May 23, 2021

Very positive experience working with Matt. When he found out the original car we wanted to purchase had already been sold, he made sure to contact us immediately. He worked with us to find another model to More

by s.buse
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jade Wheeler, Nick Ludford, Matt Loescher
May 24, 2021 -

Castle Chevrolet GMC McHenry responded

Thank you so very much for choosing Gary Lang Auto Group. We very much appreciate the business and the great review !

May 23, 2021

Experience was mostly hassle-free and we got the car we wanted at a deal we could be proud of. Shane was absolutely fantastic the entire way and the folks here worked with us to find something that worked More

by TK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Wollman, Shane Rigsby
May 24, 2021 -

Castle Chevrolet GMC McHenry responded

Thank you so much for your feedback and business. We very much appreciate it and look forward to assisting you in the future!

May 22, 2021

Thank you so much Mike for the help. It’s been a pleasure working with you and we are happy with our purchase. This process was easier than expected with your guidance. More

by nmspiel1989
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Gonzalez
May 24, 2021 -

Castle Chevrolet GMC McHenry responded

Thank you for choosing Gary Lang Auto Group for your vehicle purchase. We appreciate the opportunity to earn your business!

May 21, 2021

I went here for my first car buying experience on my own. They helped me find the perfect car within my budget. It was a quick and great experience as everyone was very nice and willing to get you the best d More

by Allie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reilly Huber, Nick Ludford
May 24, 2021 -

Castle Chevrolet GMC McHenry responded

Thank you so very much for choosing Gary Lang Auto Group. We very much appreciate the opportunity to help you wiht yoru first car purchase. If you need any further automotive assistance, please let us know!

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