Castle Chevrolet GMC McHenry

This was an excellent experience! Thank you, Dave! You made it very easy to purchase a new vehicle! Thanks for all of your help! Much appreciated made it very easy to purchase a new vehicle! Thanks for all of your help! Much appreciated More

Eric and the entire leasing team were so easy to work with. They listened to what I wanted and made it happen. I am very happy! with. They listened to what I wanted and made it happen. I am very happy! More

This was the easiest and most enjoyable experience. No pressure at all but patient and knowledgeable. Every question I had they took the time to make sure I got the answer I needed and then some! T pressure at all but patient and knowledgeable. Every question I had they took the time to make sure I got the answer I needed and then some! Thank you More

Thomas and Nicole were wonderful to us during our visit! It was a smooth and easy process. Thank you to both of you - I will definitely for my next car! It was a smooth and easy process. Thank you to both of you - I will definitely for my next car! More

Good sales team, excellent finance dept, excellent service dept, Low prices, extremely helpful website, we are loyal customers, this is the 3rd car we bought from Gary Lang in 2 years service dept, Low prices, extremely helpful website, we are loyal customers, this is the 3rd car we bought from Gary Lang in 2 years More

Shane, Nick, and Jason were easy to work with and answered all my questions. Very nice people! Worth the hour drive to get a car from this dealership! answered all my questions. Very nice people! Worth the hour drive to get a car from this dealership! More

Salesman Kyle was super nice and patient to work with. The showroom was comfortable and very clean. People we talked with were very professional and understood our needs. The showroom was comfortable and very clean. People we talked with were very professional and understood our needs. More

Filled out a TrueCar inquiry about a 2021 Kia Seltos S AWD 2.0l CVT (specifically with heated seats and AWD) on June 5, 2021. Received a call from a nice lady at Gary Lang saying that they did not have th AWD 2.0l CVT (specifically with heated seats and AWD) on June 5, 2021. Received a call from a nice lady at Gary Lang saying that they did not have the car on site (the exact match to the TrueCar inquiry), but that it was in transit and would be delivered in about a week. Ive had nothing but bad experiences with GL in the past and was skeptical about doing business with them, but they were offering 3,400 off MSRP and I was willing to do business since their price was better. I told her that my wife and I wanted to purchase the car and she nicely suggested that we come in on Monday June 7 at 10am and place a $500 deposit on the vehicle, which would not allow any one else to look at the car before us. When we arrived on the 7th, we met with Brandon, who was nice. Nicer than anyone else I had ever dealt with at this stealership. I told him upfront we wanted to put the down payment on the vehicle. He said he'd go check with the manager. When he came back he said that the managers were in a meeting and had just told him they no longer accept deposits on cars. Mighty convenient I might add. His reasoning was that the dealership was paying $20,000 in fees for out-of-state deposit payers. He did say though that the car was on the lot, So he brought it around. It was still wrapped for transport and not available for sale, according to him. We were tight on time and wouldn't be able to purchase the car that day, but he said the earliest the car could be sold was the following morning. We agreed that we would come back and purchase the next morning with him. To make a long story short, we were paying cash for the full amount of the car and needed to get a bankers check. I sent several text messages to Brandon about the final price of the car with no response. Phone calls went unanswered as well. He finally texted me back saying the unsellable car was just sold. I was pretty pissed. I should have listened to my gut and never set foot in the dealership. But, all was not lost. The following week we put an out-of-state $500 down payment on the exact same car from a Kia dealership in Racine. We ended up buying the car there and could not be happier with their customer service. Then mentioned its not uncommon for them to receive customers from GL who had similar experiences with the down payment. They explained its a game to get you to purchase the vehicle that day. Deceptive sales practices at the least. It will be my life's mission to desuade anyone from setting foot in that stealership. More

I really liked how upfront everyone is. It feels like a process that couldve taken 5-6 hours went by much smoother because there was less being vague, more getting me what I wanted, or at least as close as process that couldve taken 5-6 hours went by much smoother because there was less being vague, more getting me what I wanted, or at least as close as possible. More

Shane, Jordan and Jason were all Awesome! They were very friendly and upfront no hassle, straight and to the point. I highly recommend when looking for a new or used car! friendly and upfront no hassle, straight and to the point. I highly recommend when looking for a new or used car! More