Castle Chevrolet GMC McHenry

This dealer scheduled an appointment (one hour from call and contact with them for two days) to test drive and purchase a specific vehicle. This dealership is a hour drive away for me. They sold that car to and contact with them for two days) to test drive and purchase a specific vehicle. This dealership is a hour drive away for me. They sold that car to somebody else during that one hour without contacting me. Complete waste of two hours of driving. This dealership doesn’t respect you and doesn’t value your time. Take your business elsewhere. More

I had an amazing experience buy my new 2024 Chevy Trax. Danny was amazing with me! This is my very first new car iv bought and I couldn’t think Danny & the guys here enough for my experience. Danny was amazing with me! This is my very first new car iv bought and I couldn’t think Danny & the guys here enough for my experience. More

Our salesman Daniel was great to work with. From the manager Andrew, Jonathon in finance & tech support help with Greg the entire transaction went smoothly. Great experience overall. From the manager Andrew, Jonathon in finance & tech support help with Greg the entire transaction went smoothly. Great experience overall. More

Absolutely terrible! My situation is simple. I needed a certain dollar amount on a trade in value so that my current finance company will settle my loan balance and I am My situation is simple. I needed a certain dollar amount on a trade in value so that my current finance company will settle my loan balance and I am responsible for any guaranteed remaining balance on my income taxes. I thoroughly explained this to Justin and that I had a pre approval for financing another vehicle. He still made me fill out a credit application. Next, he said that they have "no problem paying the appraisal amount that I need," but I need a significant down payment for a different vehicle to resolve the negative equity. "John" came over and reiterated what he said and when I told him what my finance company said, he said "I wasn't there, and this is how we have always done things." I just spoke to my finance company and was told that the dealership would receive a letter of guarantee of satisfaction of the remaining loan balance. Thank you for showing me that you do not want my business! You just lost a car sale to CarMax! More

This week was the second time I’ve had service for my brand new car I bought from them and if I could Leave no stars I would. Very poor communication, dropped car off and didn’t hear back for 3 days, bc brand new car I bought from them and if I could Leave no stars I would. Very poor communication, dropped car off and didn’t hear back for 3 days, bc of a holiday, even though they were open one of the three days. Was not provided a courtesy car or any type of information when I picked the car up. I may have bought my car there, but will no longer be using them for any services in the future. More

I wish there was a zero-star rating. I asked for a quote to repair the rear power hatch for my 2013 GMC Terrain SLT. The door would open, bounce up and down a few times, and then close. I asked for a quote to repair the rear power hatch for my 2013 GMC Terrain SLT. The door would open, bounce up and down a few times, and then close. I was quoted $1,800.00 for the repair. When searching YouTube, I found that this repair was very very simple to install and parts were $17.00 at AutoZone. I previously had my battery replaced at a cost of $800.00 because the cables were corroded and previous to that, I was told my Lower Front Bushings needed to be replaced, confirmed by Firestone Complete Auto Care, and paid $2,400.00 at Castle. Calling today to confirm the quote from Firestone, they charge $700.00 for the job, including alignment. I have never felt so ripped off in my life and hope this review is read by all. I have nothing good to say about Castle Chevrolet Buick GMC McHenry and I will not visit them again, nor purchase a GMC in the future if this is the type of business they use to represent their product. More