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Castle Chevrolet GMC McHenry

McHenry, IL

Overview
Employees
Reviews
Vehicles
4.1
2,584 Reviews
Welcome to Castle Chevy GMC of McHenry, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you. Our outstanding reviews and high level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from McHenry, Crystal Lake, Woodstock, Lake in the Hills, and Algonquin by delivering a seamless and enjoyable car-buying experience. At Castle Chevy GMC of McHenry, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
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1107 State Rte 31

McHenry, IL

60050

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Showing 2,584 reviews

June 04, 2024

Already bought a High. Country Tahoe this year from Mike, and just ordered a new Vette. This dealership is 45 minutes from my home, but I wouldn’t consider taking my busine More

by BKBART2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Speaker, Michael Gonzalez
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Jun 07, 2024 -

Castle Chevrolet GMC McHenry responded

We're happy you found our staff to be so supportive during your experience here at Castle Chevrolet of McHenry. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 31, 2024

Very helpful & helped lower my bill with a coupon & using my GM points to pay part of my bill. Also had an employee come to my home & pick up my auto & also returned it after the service work was completed More

by gerrygroves3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2024 -

Castle Chevrolet GMC McHenry responded

We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!

Jun 06, 2024 -

gerrygroves3 responded

You are welcome.

April 27, 2024

Henry La of Castle is helpful, friendly, and professional. He helped me get out of a bad loan and into a new car I really like. He made my day better by constantly making sure I was doing ok. An More

by Katherine.bowman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Weitzner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry La
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 21, 2024

Bill was great! He was so knowledgeable, helpful and efficient. We are very pleased with our 2024 Trax. More

by teresaschuld
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Ciszon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 25, 2024

Was able to bring in my Colorado for a full service oil change with no appointment needed. Great Service. More

by frankcolomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 13, 2024

Daughter bought a used car from Gary Lang with extended warranty. Engine went down and CASTLE and the warranty company put in a “new engine” (Just talked to warranty people it had less than 1000 miles on i More

by lolaparker24
Recommend Dealer
No
Employees Worked With
Dino
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Mar 13, 2024 -

Castle Chevrolet GMC McHenry responded

After reviewing your feedback, we want to address a few points that were not mentioned or may have been misunderstood. Your daughter called our Service Department while her vehicle was broken down at Woodstock Chevrolet. She stated she was getting the runaround there and would like to bring her vehicle to us because of how she was treated by us in the past when her vehicle needed its first new engine in September of 2021. It took about three weeks for her to have it towed to our facility however we began work on it immediately. At that time, we did a full inspection to understand the vehicle's health needs. During the inspection, our technicians diagnosed a need for a third engine. In addition, the oil change sticker showed that the oil needed to be changed at 114,000 miles. The vehicle currently had 137,632 miles. We also noticed that there were quarts of oil in the car so it was our hypothesis that oil was run down and oil was being added outside of the dealership in the interim. In reaching out to Fidelity (her warranty company), they stated they could only pay $1,100 toward the new repair. Because a new engine would cost far more that $1100, our service team reached out to our sales department to aid in trading her out of the vehicle as her vehicle's value was less than the cost of new engine; however she would need a co-signer. This option was declined. While we strive to offer quality vehicles and service, we acknowledge that unforeseen issues can arise despite our best efforts. It's important to note that Castle Automotive Group did not acquire the store until October 2022. Regarding the engine replacement, Gary Lang Auto Group facilitated the repair in September 2021. However, warranty coverage and engine selection are typically managed by third-party entities such as the extended warranty company, which is beyond either Gary Lang Auto Group or Castle Automotive Group's control. Both the warranty company and dealership have taken every step to help your daughter and have taken responsibility for their roles in coming to her aid. That said, Castle Automotive Group would again like to extend the opportunity to assist in facilitating the purchase of another vehicle for your daughter. We are committed to doing everything within our power to help resolve this matter promptly. We sincerely apologize for any inconvenience or frustration this situation has caused. Please feel free to reach out to our customer service team directly for further assistance. We appreciate your patience as we work towards a resolution.

February 29, 2024

This dealer scheduled an appointment (one hour from call and contact with them for two days) to test drive and purchase a specific vehicle. This dealership is a hour drive away for me. They sold that car to More

by tears.yoghurt-0v
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jordan Suchowski
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February 29, 2024

I had an amazing experience buy my new 2024 Chevy Trax. Danny was amazing with me! This is my very first new car iv bought and I couldn’t think Danny & the guys here enough for my experience. More

by Mcgeorge_5392
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danny Quinn
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February 29, 2024

Our salesman Daniel was great to work with. From the manager Andrew, Jonathon in finance & tech support help with Greg the entire transaction went smoothly. Great experience overall. More

by todsc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Weitzner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg, Jonathan Speaker, Daniel Salome
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February 29, 2024

Absolutely terrible! My situation is simple. I needed a certain dollar amount on a trade in value so that my current finance company will settle my loan balance and I am More

by Searching for the truth
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
"John", Justin Wood
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