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Castle Chevrolet GMC McHenry

McHenry, IL

Overview
Employees
Reviews
Vehicles
4.0
2,587 Reviews
Welcome to Castle Chevy GMC of McHenry, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you. Our outstanding reviews and high level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from McHenry, Crystal Lake, Woodstock, Lake in the Hills, and Algonquin by delivering a seamless and enjoyable car-buying experience. At Castle Chevy GMC of McHenry, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
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1107 State Rte 31

McHenry, IL

60050

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Showing 2,587 reviews

August 11, 2021

I don't mind doing business with the people at Gary Lang bought two automobiles 2021 & 2022. I would buy my cars in the future. More

by Marshall
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Rigsby
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Aug 11, 2021 -

Castle Chevrolet GMC McHenry responded

Thank you for choosing Gary Lang Auto Group. We truly appreciate your review and business!

August 11, 2021

Tried to buy two cars from here. They never can get a loan. I go over the border to the Kia dealership and never have a problem. Recently they told me a 3 rd car loan is impossible. Never even call back More

by Lara Zinsky
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Waller, Jason Emery
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Aug 11, 2021 -

Lara Zinsky responded

Terrible dealership. Won’t bother ever buying here again!

Aug 11, 2021 -

Castle Chevrolet GMC McHenry responded

Lara, We are sorry to hear this. Unfortunately, we were not able to assist you due to your severely challenged credit. We do our best to help our customers but there are occasions where we just cant pair our customers with a new or newer vehicle.

Aug 25, 2021 -

Lara Zinsky responded

Hilarious my severely challenged credit . I left the dealership and got a 3 rd loan from Kia in Kenosha. If you would like I can bring it up to you and show you . Maybe you need a new finance team so explain how my severely challenged credit did that. I also got a seltos before this car a year ago after you again couldn’t get me a loan in Kenosha at that kia. Tell a better story. The white crappy Kia without Apple play w about 1000 miles on it that you tried to sell me. In Kenosha I got one with 6000 miles on it loaded Apple play. That sales guy just knows what he’s doing unlike you and finance not one is. Try again Brandon !!!

August 11, 2021

Shane was very informative about the vehicle that my husband and I bought. My family has bought 3 vehicles from him and we are very pleased More

by Crazydozen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Rigsby
Report | Print
Aug 11, 2021 -

Castle Chevrolet GMC McHenry responded

Thank you so much for your review and the repeat business. We truly appreciate you putting your trust in Gary Lang Auto Group.

August 10, 2021

I inquired about a new Kia Seltos SX that I saw online, priced at just over $26,000 (MSRP was over $30,000) I was contacted by Jesi and was told that the SX was not available but they had a EX that was com More

by Jesskyliep
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jesi Risch
Report | Print
August 10, 2021

He was good to me I was happy with both cars I bought form him.I’m on my way to buy a third soon.thanks again joe. More

by B77ryza
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Dicks
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Aug 10, 2021 -

Castle Chevrolet GMC McHenry responded

You are most welcome and thank you for your repeat business. We appreciate the opportunity to earn your trust!

August 10, 2021

Shane made buying new Kia quick and easy. Working with Caitlynn to make an appointment once the car was on the lot, was very helpful. More

by patrick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Rigsby
Report | Print
Aug 11, 2021 -

Castle Chevrolet GMC McHenry responded

Thank you so much for the kind review and choosing Gary Lang Auto Group. We truly appreciate your business and the opportunity to earn your trust!

August 09, 2021

Got financing approved on a car advertised and very good price on Saturday. Requested after confirming approval to know what monthly payments will be in lease and purchase options, no response. No call on M More

by VinceT
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cathlynn Drews
Report | Print
Aug 10, 2021 -

Castle Chevrolet GMC McHenry responded

Vince, in review of the communication between you and our dealership, we would have loved to sell you the Niro you were interested in. However, we could not keep it on hold for the two weeks you requested based on an over the phone guarantee that you would purchase it. It was mentioned to you on Saturday that another customer was in the showroom looking at that same vehicle. We did not keep anything from you nor did we force you to fill out a credit application online. That is simply an online tool for your convenience.

Aug 10, 2021 -

VinceT responded

No one informed me that another customer was looking at the car period. The inquiry fir the 2 weeks was related to the pick up time of the vehicle. I was ready to buy the vehicle or lease depending on which numbers looked better after you my credit pulled.(that is why I applied for credit for it) You changing the story doesn’t change the facts. I have the same communication records as well. Going thru your reviews on google and variety of platforms(disregarding your employees reviews)maybe I should have made a Bid on the car as it seems like your advertising prices are somehow starting bid for anyone you lure in your place. I will certainly not do business with you and I will make sure I inform as many people as I can, what is your business practice.

Aug 11, 2021 -

Castle Chevrolet GMC McHenry responded

Vince, Again we are sorry that the vehicle you were interested in sold while you were inquiring about it. The rep working with you had left for the day and was not aware of this taking place, but did contact you as soon as she was back the next day. She also offered to search for different vehicles that would be of interest. Unfortunately, submitting a credit application does not place a hold on a vehicle and due to the vehicle shortage, we try the best we can to accommodate all of our customers in a fair manner.

Aug 11, 2021 -

VinceT responded

No, she did not. I inquired about it after I felt something is going on as per last conversation with her after my credit approval was she needed to call me with what my monthly payments on the vehicle will be. The specific vehicle I applied for credit for and got approved. And NO she did not offer to look for alternative vehicle until I did not leave a bad review on google so don’t pretend like nothing happened as this is common practice for your place as it appears and is present in the reviews of other people. Asking for money for a car that you advertise at certain price with the statement that someone is there offering more!?!? Come on stop deceiving people like that, it’s not fair. I will get a car from elsewhere but places like yours disgust me and bring bad name to car dealers in general. And STOP pretending this was somehow my fault as you didn’t hold up your end of the deal after I expressed interest in vehicle, applied for credit for it, got approved and you sold it(or maybe will reliant it for a few thousand more in a week) Good job throwing Your sales person under the bus too.

Aug 11, 2021 -

Castle Chevrolet GMC McHenry responded

Vince, No one is blaming anyone or throwing anyone under the bus. Below is the email sent to you offering to try and assist you further. We understand you are angry and are again sorry you feel that way. The timing in this case simply did not work to your advantage. We could not turn a customer away (who was physically in our showroom ready to purchase the vehicle) based on your potential credit approval or potentially picking up the vehicle in two weeks. From: cdrews@garylangautogroup.com Subject: Re:We will be in Touch! Kia Dealership in McHenry, IL Vince, We would absolutely love to earn your business. You were pre-approved for a vehicle, we would not know 100% until we sent the information over to the banks. Would you be open to another model aside from the Niro? I do not have any Niro's in stock at that same price is the issue I am running into. If you are open to something else I would be happy to help you find a vehicle that will fit your needs as well as your budget. Caitlynn Drews Client Relationship Specialist Gary Lang Auto Group 1121 State Route 31 McHenry, IL 60050 Direct 815-322-0387 Main 815-385-2100 ext 329

Aug 11, 2021 -

VinceT responded

I understand your point. I just hope enough people read this and not fall for your scam. I did my part to inform and review. Based on all your reviews this a common practice at your place(besides the reviews you gave to yourselves of course)

Aug 11, 2021 -

Castle Chevrolet GMC McHenry responded

If a scam is trying to be fair to our customers and provide customer care as best we can during a vehicle shortage and pandemic, then we will accept that.

Aug 11, 2021 -

VinceT responded

You are doing great. Thank you for all the care your provided me with. I will remember this forever.

August 07, 2021

Noah is the best in the business! He went above and beyond all in a timely and professional manner!! He has all my future business! More

by Hubb1458
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noah Cherry
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Aug 09, 2021 -

Castle Chevrolet GMC McHenry responded

Thank you so much for choosing Gary Lang Auto Group and the kind review. We are very grateful for your business and hope you love your new vehicle.

August 07, 2021

Everyone at this dealership was super nice and working with Shane (and Jordan) was fantastic! Most honest dealership we’ve been to and they really worked with us to get my fiancé the stinger he wanted. We More

by peytonpod
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Suchowski, Shane Rigsby
Report | Print
Aug 09, 2021 -

Castle Chevrolet GMC McHenry responded

Thank you so much for choosing Gary Lang Auto Group for your vehicle purchase. We very much appreciate your business and look forward to working for you in the future.

August 07, 2021

I went to Gary Lang lookin to buy a new car and Reilly was very helpful. The process was very smooth and straightforward. Would recommend More

by schmitttyler4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reilly Huber
Report | Print
Aug 09, 2021 -

Castle Chevrolet GMC McHenry responded

Thank you so much for choosing Gary Lang Auto Group for your vehicle purchase. We truly appreciate you giving us the opportunity to earn your business.

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