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Castle Chevrolet GMC McHenry

McHenry, IL

Overview
Employees
Reviews
Vehicles
4.1
2,580 Reviews
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1107 State Rte 31

McHenry, IL

60050

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Showing 2,580 reviews

October 02, 2021

Easy to find. Every one very friendly. Conversations Easy to find. Every one very friendly. Conversations about the sales part very quick. Conversations about why a new car helped them understand the c More

by Joschubert
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lady with all the paperwork , Zak Eichmann, Jade Wheeler
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Oct 04, 2021 -

Castle Chevrolet GMC McHenry responded

Thank you for allowing us to earn your business. We truly appreciate it and hope you love your new ride!

October 01, 2021

Shane was a wonderful salesmen and I will recommend both him and gelarylang to anyone looking for a car. More

by Jace
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Emery, Shane Rigsby, Jade Wheeler
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Oct 01, 2021 -

Castle Chevrolet GMC McHenry responded

Thank you so much for choosing Gary Lang Auto Group for your vehicle purchase. We appreciate the opportunity to earn your business!

September 28, 2021

The easiest car buying experience EVER! Friendly staff and answered all my questions!! Thank you!! More

by giacchettij
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Gonzalez
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Sep 29, 2021 -

Castle Chevrolet GMC McHenry responded

Thank you so much for the kind review and choosing Gary Lang Auto Group. We truly appreciate you giving us the opportunity to earn your business and hope you love your new vehicle!

September 22, 2021

I had a very positive experience with Gary Lang. Went in to buy my first ever vehicle and trade in a motorcycle. They were very receptive to the trade and we’re able to work with to till we came to an agree More

by tooscarry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Vicari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastion, Danny Quinn
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Sep 22, 2021 -

Castle Chevrolet GMC McHenry responded

Thank you so much for choosing Gary Lang Auto Group. We truly appreciate your business and the opportunity to assist you! Congrats on your first new vehicle!

September 16, 2021

I was greeted By Thomas I felt I was going to be taken I was greeted By Thomas I felt I was going to be taken care of More

by Hillardtonja
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Suchowski, Thomas Jackson
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Sep 16, 2021 -

Castle Chevrolet GMC McHenry responded

Very good to hear and thank you for the review. We are grateful for your business and the opportunity to assist you!

Sep 16, 2021 -

Hillardtonja responded

As long as you are in business anytime I see someone in need of an automobile, I'll most definitely send them your way... I absolutely love love love my new vehicle and your team was amazing... Thank you for being so kind Tonja

Sep 16, 2021 -

Castle Chevrolet GMC McHenry responded

Wow! Thank you so much Tonja!

September 14, 2021

Went to look at a brand new vehicle only to find it covered in dirt, hair and crumbs everywhere. Vehicle was advertised as 9 miles on it. Odometer shows almost 3400! They had given the car as a rental More

by Gtppower2000
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Thomas Jackson
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Sep 14, 2021 -

Castle Chevrolet GMC McHenry responded

Rick, When you arrived to our dealership on Friday, Thomas mentioned to you that this vehicle was leant out to another customer who was using it to commute to and from her job. Therefore, the vehicle would obviously have more miles than 9 on it and in this case, Thomas had no idea how many that might be upon the vehicle's return. He also mentioned that he would contact you on Monday to let you know the vehicle was back in stock and would be clean and ready for you to test drive. Unfortunately, you came to the dealership prior to that phone call from him. The vehicle had only been returned minutes prior to your arrival and Thomas was not given time to check the odometer or have the vehicle detailed. In addition, if this vehicle was of interest to you, we could of ordered one with no miles or possibly dealer traded for one similar. Thomas is one of our best in customer service and by no means was this intentional. We do apologize that you feel that way.

Sep 14, 2021 -

Gtppower2000 responded

First off, Thomas never mentioned that to us that Friday that the vehicle was being used for someone to take to and from work. He told us that the vehicle was “leant” to someone that day so obviously yes, I know more than 9 miles would be on it, but almost 3400! Secondly, why don’t you look at Thomas’s emails because he emailed me Monday confirming me to be there at 5pm for our appointment. I replied and said 515pm. I never even received a phone call from him. Maybe check his call history to make sure he had the right number because he also said he would text us. Either way, I feel this was terrible service and communication on your part. I will be taking my business elsewhere. No more contact from anyone there is needed.

September 13, 2021

I came into Gary Lang not sure if I would be able to get into a newer truck. Jeff made it happen the process was awesome. I can’t think him enough he killed it. More

by Alexoerkfitz618
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Vicari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastian Quercia
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Sep 13, 2021 -

Castle Chevrolet GMC McHenry responded

Thank you so much for trusting us to find you the right vehicle. We appreciate your business and hope you love your new ride!

Sep 20, 2021 -

Alexoerkfitz618 responded

I couldn’t of had a better experience at Gary Lang. Jeff was awesome made the process easy. Definitely don’t think I could’ve found a better salesman.

September 10, 2021

very clean and professional place. Jeff Vicari was great! he kept me comfortable while getting everything sorted out. very happy and pleased with the service! More

by Angie1201
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Vicari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David in financial was amazing!
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Sep 13, 2021 -

Castle Chevrolet GMC McHenry responded

Thank you so much for choosing Gary Lang Auto Group. We truly appreciate the opportunity to assist you and hope you love your new ride!

September 09, 2021

We came in on a Tuesday evening and needed a car. Jeff Vicari provided a great recommendation and we drove it home that night. We love our new Blazer. More

by toddd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Vicari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole in Finance - 5 stars, Danny Quinn
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Sep 09, 2021 -

Castle Chevrolet GMC McHenry responded

Thank you so much for choosing Gary Lang Auto Group for your new vehicle! We very much appreciate the opportunity to assist you!

September 08, 2021

It was a very pleasant experience except for the extremely long wait. Thomas was a very friendly man. Jordan was also very nice. End T More

by Ksychowski
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Suchowski, Thomas Jackson
Report | Print
Sep 09, 2021 -

Castle Chevrolet GMC McHenry responded

Thank you very much for choosing Gary Lang Auto Group. We appreciate your business and opportunity to earn your trust!

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