Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Castle Chevrolet GMC McHenry
McHenry, IL
2,580 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,580 reviews
October 18, 2021
Terrible maintenance service. Took my car in 2 separate times for a seal leak problem. Had a couple inches of water on my passenger side floor. First time couldn’t fix Just vacuumed and sent me on my way. times for a seal leak problem. Had a couple inches of water on my passenger side floor. First time couldn’t fix Just vacuumed and sent me on my way. Second time I came in a week later they had my car for about a week took my seats out. Took apart my passenger door and ran my car through countless car washes. Even though I stated to the guy it’s not supposed to go through car washes because it has a roof rack. A week went by and they gave me my car back and told me they still couldn’t fix or find the problem. Still get water on my floor if I back in my driveway and it rains really heavy. Also when they took apart my door they didn’t put everything back inside correctly because now my door sounds hollow when you close it. Also found sill plugs in my glove box that was never installed either. Would not recommend. Mechanics are not knowledgeable nor does anyone communicate with each other. The first time I took my car in I asked the service guys to fill up my engine coolant because it was low. Gave me my car back and I checked the engine bay and no coolant was even added to the vehicle. I went right back in, showed the service representative and followed him and my car into the mechanic bay so I can physically watch them fill it up. I don’t even want to bring my car back in because of how terrible the service is here and the fact I can’t even trust them to do simple things like fill my coolant up is scary. More
by B
Employees Worked With
Mechanic department
October 16, 2021
Eric Laredo was really good polite and attentive explained everything with detail, I will recommend him with all my friends and family to get a new or used car.. he when above and beyond my expectat explained everything with detail, I will recommend him with all my friends and family to get a new or used car.. he when above and beyond my expectations, hope all sales person were like him. More
by Doniger98
Employees Worked With
October 14, 2021
Appreciated the chance to select several different brands of cars and then test drive them multiple times until we reduced our selection to two cars. At that point I was able to drive both cars and repeat ou of cars and then test drive them multiple times until we reduced our selection to two cars. At that point I was able to drive both cars and repeat our detailed inspections until finally deciding on our new RAV4. Jared was there with me the entire time answering questions as needed. More
by pmaske
Employees Worked With
Jason Emery, Jared Fitzsimons
October 10, 2021
My experience at Gary Lang was amazing! They were super quick about everything and super transparent. If you’re looking to buy a car from them definitely make an appointment with Jared. Hands down the best quick about everything and super transparent. If you’re looking to buy a car from them definitely make an appointment with Jared. Hands down the best car salesman i’ve had experience with and i’ve been car shopping for 2 months now. He was super nice and wasn’t just there to make money. He was there to actually help you out. Definitely go to him if you’re ever there! More
by mattymcnallan
Employees Worked With
Jared Fitzsimons
October 03, 2021
Excellent customer service! Gary Lang made my car buying experience smooth and pleasant. Multiple members of the Gary Lang team went out of their way to make sure I was well taken care of. experience smooth and pleasant. Multiple members of the Gary Lang team went out of their way to make sure I was well taken care of. More
by stephuzza
Employees Worked With
Ivan, Nick Ludford, Matt Loescher, Shane Rigsby
October 03, 2021
Stopped in to look for a new vehicle for our 15 year old daughter that will be turning 16 May 2022. They sat down and explained our options and how long it would take to order one and receive in time. While daughter that will be turning 16 May 2022. They sat down and explained our options and how long it would take to order one and receive in time. While there we explained I was on a waiting list for a 2021 corvette at another dealership since February 2021 and not sure when I would be able to get the order placed. They were shocked and said it was your lucky day we just received one that was not spoken for. At the end of the day I walked out with a brand new 2021 Corvette and the daughter has a 2022 Silverado on order. Great dealership they really treat you as part of the family. More
by Nickfeldt1
October 02, 2021
They’re very quick & efficient. They provided me with what I was looking for & were willing to negotiate in terms of price. The quality of the cars is by far the best in the mchenry & lake county area. B what I was looking for & were willing to negotiate in terms of price. The quality of the cars is by far the best in the mchenry & lake county area. Best dealership experience I’ve ever had! More
by Anayeli
