Castle Chevrolet GMC McHenry

Bill was great! He made things quick and easy. He was very thorough in explaining everything and answering all of my questions. He made things quick and easy. He was very thorough in explaining everything and answering all of my questions. More

Told salesman a couple time that I - Mary Anderson - wanted my name on the car and paperwork, then Russell's My car, I'm driving it, I would be writing the checks every month for it,. Simple. Get t wanted my name on the car and paperwork, then Russell's My car, I'm driving it, I would be writing the checks every month for it,. Simple. Get to the finance dept. My name not on top. What do you men understand. Now mail comes to us congratulating Russell on his purchase,. What a load of crap. More

Part that need to be replaced on my vehicle was not available even though I was told when the appointment was made that it was available. available even though I was told when the appointment was made that it was available. More

Nice warm welcoming place. Eric was terrific kind caring and proffesional. Good thing he has a sense of humor as well. He was very patient with this old girl trying out new te Eric was terrific kind caring and proffesional. Good thing he has a sense of humor as well. He was very patient with this old girl trying out new technology. He made it fun learning. More

If I could give no stars that’s exactly what I would do. The level of unprofessionalism I have received from this establishment is atrocious. From the minute we walked in we should have walked out. The firs The level of unprofessionalism I have received from this establishment is atrocious. From the minute we walked in we should have walked out. The first car we looked at was dead but we understood lights can be left on.. once jumped the engine light wouldn’t go off.. when we told the salesman that we were uncomfortable purchasing a car with an engine light we were given so much kick back.. but we go to another car and take a guess.. ALSO DEAD. That should have been our time to go but my husband and I still purchased a brand new car from this dealership in.. back in May… when we attempted to make our first months payment we couldn’t and when we reached out to the loan company to try and pay they told us to wait because we don’t have a account just yet. Fast forward to end of July we find our castle never sent our paper work. So not only did our payment not get set up but WE WEREN'T EVEN OFFICIALLY APPROVED! We get that taken care of and move on to August the transmission of the brand new car fails.. I call castle to get in and was given the worst customer service… I was told that I needed to wait until Saturday and there are no loaners because loaners need to be scheduled out and they wouldn’t give me one.. mind you we are paying extra for the warranty we were told would cover any maintenance, loaners, etc… i asked to speak with a manger and have not been contacted. I will never do business with this place again and warn others before doing so. My car is being serviced at biggers in Elgin and we are being treated like proper paying customers. More

They got me right in for servicing. Staff was friendly and kept me informed throughout the process. Waiting room was comfortable. They sent me home with a newly washed car. Staff was friendly and kept me informed throughout the process. Waiting room was comfortable. They sent me home with a newly washed car. More

Don’t trust Castle Autoplex in McHenry. I never had a problem with Gary Lang. The work I had done lately at Castle seems to be okay with no problems to this date. They are however deceptive I never had a problem with Gary Lang. The work I had done lately at Castle seems to be okay with no problems to this date. They are however deceptive in that they over charged me in the amount of $840.00. To explain, I have Car Shield and I contacted them after paying a bill I thought was to high. I was advised by Car Shield that the person they talked to at Castle said all I had to pay for the repairs was my deductible. The Business Manager, JR Arnold lied to me stating he did not receive a message a week prior to call me. He also lied stating he did not know why I wanted him to call. Yet he knew the service person I dealt with. When talking to him explaining what Car Shield stated, he said he didn’t care what that said that they are a third party. Use caution when dealing with Castle Autoplex. They are not there for the customer, just to make as much money they can from you. More

Jeff Vicari and Ryan Millwe were great to work with and understood what I was looking for and found it. understood what I was looking for and found it. More

Thank you for taking care of my recall on my new car. You even washed my dirty car because I got caught in the rain the other day. You even washed my dirty car because I got caught in the rain the other day. More