Castle Chevrolet GMC McHenry

They got me right in for servicing. Staff was friendly and kept me informed throughout the process. Waiting room was comfortable. They sent me home with a newly washed car. Staff was friendly and kept me informed throughout the process. Waiting room was comfortable. They sent me home with a newly washed car. More

Don’t trust Castle Autoplex in McHenry. I never had a problem with Gary Lang. The work I had done lately at Castle seems to be okay with no problems to this date. They are however deceptive I never had a problem with Gary Lang. The work I had done lately at Castle seems to be okay with no problems to this date. They are however deceptive in that they over charged me in the amount of $840.00. To explain, I have Car Shield and I contacted them after paying a bill I thought was to high. I was advised by Car Shield that the person they talked to at Castle said all I had to pay for the repairs was my deductible. The Business Manager, JR Arnold lied to me stating he did not receive a message a week prior to call me. He also lied stating he did not know why I wanted him to call. Yet he knew the service person I dealt with. When talking to him explaining what Car Shield stated, he said he didn’t care what that said that they are a third party. Use caution when dealing with Castle Autoplex. They are not there for the customer, just to make as much money they can from you. More

Jeff Vicari and Ryan Millwe were great to work with and understood what I was looking for and found it. understood what I was looking for and found it. More

Brought several cars from Gary Lang and now Castle. Brought 2024 car off the showroom floor. So with only 6000 miles I got a nail on the outside of tire. Had to get new tire.La So i said could u gi Brought 2024 car off the showroom floor. So with only 6000 miles I got a nail on the outside of tire. Had to get new tire.La So i said could u give a better deal on a new tire, Service dept said talk to your sales person , So I did, Henry La, He did not do anything for me, at least he could have given me a little cheaper price, $300 on a 1 tire, have no problem buying for a new tire, just thought they could have went a little cheaper on 1 tire More

Thank you for taking care of my recall on my new car. You even washed my dirty car because I got caught in the rain the other day. You even washed my dirty car because I got caught in the rain the other day. More

The service advisor at Castle Chevrolet knew that I couldn't financially afford the cost of the new tires on my vehicle. Yet the service advisor didn't help me explore ways the dealership could help me couldn't financially afford the cost of the new tires on my vehicle. Yet the service advisor didn't help me explore ways the dealership could help me on saving money on my new tires. I was forced to open a new credit card as the only option to saving money. Very poor. More

I lost count of how many Trucks and SUV's I've purchased from Bill Ciszon, but every experience is always the best. That's why I'd never buy a vehicle from anyone or anywhere else! from Bill Ciszon, but every experience is always the best. That's why I'd never buy a vehicle from anyone or anywhere else! More

Already bought a High. Country Tahoe this year from Mike, and just ordered a new Vette. This dealership is 45 minutes from my home, but I wouldn’t consider taking my busine Country Tahoe this year from Mike, and just ordered a new Vette. This dealership is 45 minutes from my home, but I wouldn’t consider taking my business to any of the many closer dealerships. Mike is very detailed and knowledgeable about the vehicles, and is a pleasure to work with! More

Very helpful & helped lower my bill with a coupon & using my GM points to pay part of my bill. Also had an employee come to my home & pick up my auto & also returned it after the service work was completed my GM points to pay part of my bill. Also had an employee come to my home & pick up my auto & also returned it after the service work was completed. Very helpful! Thanks! More