Castle Chevrolet GMC McHenry

Wasn’t normal Was far from normal experience and first purchase from Gary Lang. This was the 18th car I have purchased in my life. Though I wasn’t buying for myself Was far from normal experience and first purchase from Gary Lang. This was the 18th car I have purchased in my life. Though I wasn’t buying for myself I was co signing for my daughter. Every car and truck I have purchased from GM dealers was financed through Ally. All were paid early some within 6 months. Payments over 1000 a month from corvettes to Suburbans and Tahoe’s even dump trucks. The only financing that was complicated was for commercial vehicles but even that worked simple just local banks. The hardest part in past was negotiating price. It’s all a game. With Gary Lang there was no problem it basically was cut and dry. As due to over production 20% off was deal. First I was told deal is done then I’m told need check stub for bank. Never confirm a deal then come back and say you need something. Now deal was over. Jesse the salesman was a very polite young man but it was obvious he was not in control and Gary Lang needs to give a bit more control and have confidence in their salesman as the salesman is the key to any business as he is the one who keeps the customer retention over years. Nobody wants to work with someone that hasn’t dealt with them personally. The sales manager needs to maybe just say hello and not get involved. Jesse is the contact leave him to do his job. After stating all financing I had done in past was with ally I expected a few pulls on my credit reports. Always have had dealer ally and no more than 4 banks so that’s 6 credit pulls A good business manager knows immediately who he can get financing through he doesn’t need to pull but a few reports. After all the dealer whether or not people know get a percentage of the financing. This is how they make money. To my amazement when I got home I found out Gary Lang’s business manager just randomly thru out applications to banks and I had 17 credit pulls on my trans union report. This is totally unheard of and never in my life or 18 vehicle purchases have I ever had this done. Never. Most 5 or 6 not 17. This tells me one thing either business manager is new or inexperienced. This was totally unacceptable. Anyways after pay stubs were asked for and I was told they ran wrong credit report for someone else instead of mine which to be honest how is that possible the application had my name on. I was done ready to walk out when business manager said wait he would contact finance company that he said previously was unavailable. Amazing in 5 minutes a pending was approval and while watching business manager entire time what was even more amazing is he never picked up a phone. Seemed like all a game to finance thru a bank probably to get a higher percentage of the interest for the dealer. Like I said 18 cars I have bought and I have had in laws that owned gm dealerships and I know the game. I know how car sales work from the time dealer leases from manufacturer to the time I buy and what all is involved. Dealer has to sell and make profit I understand. The entire financing experience at Gary Lang was totally unacceptable and made it a bad experience. Buying a new car is supposed to be a good experience that’s why you come back. I have bought multiple cars from one dealer because I did not have this issue and because they had volume and choice. Now after all the aggravation with deal being told it’s done to I need this to getting in an argument with finance manager to then getting financed finding 17 pulls on my trans union later a deal was done. Mind you I had just had 1/3 of my kidney removed due to cancer and now besides being angry I was starting to not feel good. If this car was for me and not my daughter I would have left with no deal and gone to dealers I had purchased my other cars from. But it was for my daughter. I think Jesse the salesman who was polite concerned I didn’t feel well who bought me drinks and was just a really pleasant young man saved deal. The positives for Gary Lang Jesse the Sakesman The Finance Manager and I will explain. The negatives The finance manager Now besides being angry with the entire finance of the car here is why I also have finance as a positive because never in my life have I had or seen someone else sign a contract leave with car pay 10% interest and a week later salesman Jesse comes out to house with new contract only this contract the interest is cut in half. Most dealers would have kept extra 5% of interest. I’ve never seen this or heard of this happening. It now made the experience worth and made me forget what happened and for first time in all my car dealing made me see Gary Lang as the first and only dealer in 20 plus years that I have been buying cars is just out to sell cars legitimately and help the customer. I’m still mad about 17 credit pulls. But coming back a week later cutting interest in half in my book is UNHEARD OF. OH and I’m upset as when I bought my suburbans tahoes and corvette from dealers I was given a Chevy hat jacket free oil changed and free car washes any time. Gary Lang didn’t give even a hat. Because of what they did Gary Lang will always be first dealer I go to. What started as a bad experience and one I’ve never in past have had it’s always been deal done we are washing car finance calls me in offer me things and explain extras I can purchase and then I sign Ally contract and drive home. This definitely was different than my norm. More

excellent service Salesman was very helpful David is a plus for the dealer .would recommend him to my friends.along with Gary Lang dealership. Everyone was polite to d Salesman was very helpful David is a plus for the dealer .would recommend him to my friends.along with Gary Lang dealership. Everyone was polite to deal with More

Great experience with Payton Cruz at Gary Lang I recently purchased a car from Payton Cruz. I want to say he was so nice and easy to work with. Payton took the time to give me all my options and w I recently purchased a car from Payton Cruz. I want to say he was so nice and easy to work with. Payton took the time to give me all my options and was never pushy. He was as en excellent salesman, and what made me really happy is that he also worked within our budget. He was very knowledgeable about the car that I bought. He took the time to go through the car with me so that I would know how everything worked. I really appreciated that and felt comfortable driving the car home. I will recommend Payton to all my friends and family. More

Purchased 2018 Chevy Spark To: Mr. Gary Lang, on April 07 my wife and I purchased a 2018 Chevy Spark Activ for our daughter. I want to say thank you to your sales person Payton To: Mr. Gary Lang, on April 07 my wife and I purchased a 2018 Chevy Spark Activ for our daughter. I want to say thank you to your sales person Payton Cruz. He was very professional, patient and honest about the price of the vehicle. I shopped around and you had the best price on this vehicle. Thank to Payton Cruz for making this a pleasant purchase. I will definitely be back to purchase another vehicle. Thank You! More

Amazing dealership Excellent customer service! Look for RICARDO he will go above and beyond to have you the best deal! Highly recommend to purchase you car here! Excellent customer service! Look for RICARDO he will go above and beyond to have you the best deal! Highly recommend to purchase you car here! More

Goimg the Extra Milw For the past 20 years I have purchased vehicles and subsequently had them serviced at Gary Lang. I the past I have considered the service very good. For the past 20 years I have purchased vehicles and subsequently had them serviced at Gary Lang. I the past I have considered the service very good. On this last visit which involved warranty work The Service Department was outstanding. Greg Schrecengost spent a great amount of time meeting with me and discussing the problem. The work has been completed and the problem has been solved. I will continue to purchase vehicles from and have them serviced at Gary Lang. More

Good Experience Everything thing went well. Purchased the car I wanted. Jordan the salesman was very helpful and got me the exact car I wanted. Will be sure to rec Everything thing went well. Purchased the car I wanted. Jordan the salesman was very helpful and got me the exact car I wanted. Will be sure to recommend your dealership to other people. More

Chevy trax As a first time car buyer I was scared to feel pushed into a sale. I went in said I wanted a chevy trax and Payton didn't try to get me to buy anythin As a first time car buyer I was scared to feel pushed into a sale. I went in said I wanted a chevy trax and Payton didn't try to get me to buy anything but what I wanted. No pressure no b.s just as easy as buying groceries from the store. Thank you Payton and everyone that made this possible at Gary Lang! More

Excellent Sales Team Sales team was professional courteous kind listened to my requests and put as much effort as possible to help me make a decision and a purchase. Sales team was professional courteous kind listened to my requests and put as much effort as possible to help me make a decision and a purchase. More