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Castle Chevrolet GMC McHenry
McHenry, IL
2,587 Reviews
Welcome to Castle Chevy GMC of McHenry, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you.
Our outstanding reviews and high level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from McHenry, Crystal Lake, Woodstock, Lake in the Hills, and Algonquin by delivering a seamless and enjoyable car-buying experience.
At Castle Chevy GMC of McHenry, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 6:30 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 2,587 reviews
August 05, 2018
My truck didn’t even make it home If I could give 0 stars, I would. We purchased a 2011 Cadillac Escalade from this dealership. We drove about 200 miles up there to purchase it. On the If I could give 0 stars, I would. We purchased a 2011 Cadillac Escalade from this dealership. We drove about 200 miles up there to purchase it. On the way home, the truck died going up ramp. Got out and it was leaking transmission fluid everywhere. We were still about 3 hours from home and it was a Saturday. Called the dealership and they told us the repairs were on us. Called a family member and had them tow us home. Found out later, that in Illinois there is a state law that a vehicle under 150,000 miles (which this was) MUST make it 500 miles or 15 days. If it doesn't it is on the dealership to repair. Reluctantly they agreed to fix it, but we were responsible for towing it the roughly 200 miles up there. This was after we were told to try and repair it ourselves. Short story we just ended up selling it back to them, but I'm still out time, parts, towing, etc. I wouldn't recommend them to anyone. More
by Kbinder80
August 03, 2018
Zero customer service After agreeing to purchase we were told that 2nd key was missing. After two weeks of lies (it’s in the mail!) and excuses still no key. The General Ma After agreeing to purchase we were told that 2nd key was missing. After two weeks of lies (it’s in the mail!) and excuses still no key. The General Manager doesn’t even return calls. Had to go to another dealer to get a key made. Looking forward to the fight with them to be reimbursed. More
by Tm
Employees Worked With
Jordan Suchowski, Doug Kiscellus, Mike Fullmer
August 01, 2018
Best price around Brandon was very nice, respectful, and helped out to get us the right vehicle. Would recommend to my friends and family. Really good customer service Brandon was very nice, respectful, and helped out to get us the right vehicle. Would recommend to my friends and family. Really good customer service. More
by Nichole
Employees Worked With
Joe (Finance), Brandon Waller
July 30, 2018
Great dealer, horrible employee!! I have never met somebody so conceited, and wanting to brag about how great he thinks he is. This guy would not listen to me about what kind of car I I have never met somebody so conceited, and wanting to brag about how great he thinks he is. This guy would not listen to me about what kind of car I want to get. Only what he thinks is right. The dealership on the other hand, has always been wonderful to work with. This is my third happy purchased from them, except for meeting Kyle! More
by CarlD71
Employees Worked With
Kyle Iversen
July 29, 2018
Wonderful service experience Brought in my wife’s Tahoe for AC problem they had it fixed in a day with a loaner for her so no lost time at work. The service was top notch and they Brought in my wife’s Tahoe for AC problem they had it fixed in a day with a loaner for her so no lost time at work. The service was top notch and they were in contact with us every step of the way and no surprises. More
by JonBoyZ28
Employees Worked With
Chris Scholer
July 28, 2018
Maybe I need to quit my job. Everyone on a Monday morning was smiling at 8 am here when I pulled up. Typically Mondays are the hardest work day of the week. I was greeted by Greg Everyone on a Monday morning was smiling at 8 am here when I pulled up. Typically Mondays are the hardest work day of the week. I was greeted by Greg schrecengost with smile and he stood up and shakes my hand ( respectable) also my first time here.Took care of my concerns of my car. So excellent service team from the mechanic to the cashier. So ! Maybe I need to come work here where everyone is happy to be here. Good job boys. More
by 13avery
Employees Worked With
Greg S (service)
July 23, 2018
Chevy Cruze Purchase I was very happy that all the things I wanted in my next car were made available for my purchase. The salesman was very friendly and accommodating. I was very happy that all the things I wanted in my next car were made available for my purchase. The salesman was very friendly and accommodating. More
by alilu914
Employees Worked With
Do no remember name of gentleman in Finance., Joseph Scanlan
July 23, 2018
Camaro Service Chris in Service is absolutely the best He always keeps us apprised of what is going on with the service on our vehicles His patience and expertis Chris in Service is absolutely the best He always keeps us apprised of what is going on with the service on our vehicles His patience and expertise allows me to understand what is needed and how it will be corrected on my car. More
by Carrie325
Employees Worked With
Joe Ian training with Chris. Joe was awesome as well. He has a great mentor in Chris , Chris Scholer
July 22, 2018
Purchase new car Ed chambers in sales and the finance dept went out of there way to help us purchase a brand new car my debts held us back a little but they made it ha Ed chambers in sales and the finance dept went out of there way to help us purchase a brand new car my debts held us back a little but they made it happen. Ok More
by Bobs new car
Employees Worked With
Andrew Weitzner, Cody Hamel, Edward Chambers, Doug Kiscellus
July 22, 2018
No thanks UPDATE: Again - the fact that I had negative equity and credit challenges were FULLY disclosed prior to making the drive in and the dealership indicat UPDATE: Again - the fact that I had negative equity and credit challenges were FULLY disclosed prior to making the drive in and the dealership indicated that my needs (including desired payment amount) could be met. WHY WASTE MY TIME?? Original review: I'm absolutely frustrated with this dealership. My earliest emails I disclosed fully my financial situation and need (not desire) to keep payments as close to the payment I have now and was told this was not a problem. Now I go in and suddenly the 22k car I was interested in (screenshot attached) is "30grand" and I can't buy a 2016 Buick without a big down payment. AND tell me coming back after I pay my car down more and improve my credit won't change the payment?? I'm certain that I said exactly "I don't want to waste anyone's time". My visit today was a gigantic waste of time. I'm not intending to make this one hour drive again. More
by Leannrockford
Employees Worked With
Kim Blunk, Laurie Allori, Andrew Weitzner, Ricardo Espinosa
