Castle Chevrolet GMC McHenry

I recently drove from out of state to look at a new Forte GT and wanted to share my experience with the dealership. I spoke over the phone to several individuals who were extremely helpful in giving me as GT and wanted to share my experience with the dealership. I spoke over the phone to several individuals who were extremely helpful in giving me as much information as possible prior to making the drive out to the dealership. I wish I remembered their names they did a great job. I was met at the dealership by Reilly Huber who was also great to work with. He did not put any pressure on me as a customer and was extremely helpful. I very much enjoyed working with him. Some of my concerns at the dealership were once I began dealing with the sales manager, Nick Ludford. I was assured by several individuals over the phone that the dealership would match the “text offer” range given by KBB on your dealership’s website. The offers I received after driving two hours were over $2,000 less than the lowest online value range I was given. I understand it may vary more for older vehicles l, but I was wanting to trade in a 2022 K5 with 2800 miles in like new condition. This was fairly frustrating after being assured of the range prior to my long drive. I was more hoping that it was at least going to be close to the low end of the range and not a few thousand dollars off like I was assured it would not be. Nick was also adamant that my vehicle was not AWD and originally gave me a trade value for FWD. After some back and forth and finally showing him it was in fact AWD, Nick stated that they would increase my trade value $500 to get my business which I was very grateful for and would have led me to purchasing a new vehicle. However, this is when the larger issue began. Nick took the paperwork back to add the $500 extra on my trade in and show the updated costs. When he returned, I noticed that the price of the vehicle had increased $500. His business practices were extremely deceiving and concerning. I have never in my life encountered that when purchasing a vehicle from a dealership. For him to state he would give me more on my trade in and then just hide the $500 increase in cost elsewhere in the transaction is not right. When I asked him about claiming to give me an extra $500, when he in fact added it back and hid it somewhere else in the transaction, he became very confrontational. Nick crumpled up all the paperwork, threw it in the garbage, and stated well it’s right on the paperwork in front of you. I believe his actions were intentional to try and get me to avoid noticing the increase in the vehicle price. He made it appear as if I was receiving more for my trade and proceeded to hide the cost elsewhere. More

No hassle purchase!! Zach is a great sales men, I told him the number I need it and he made it happen. Fantastic dealership, I recommend them for your next purchase. him the number I need it and he made it happen. Fantastic dealership, I recommend them for your next purchase. More

Very friendly! Helpful. They drove the car to me for the test drive too! Great customer service. We would definitely recommend Gary Lang Auto Group. test drive too! Great customer service. We would definitely recommend Gary Lang Auto Group. More

Was quick in and quick out! Very honest and friendly. Would recommend to others. Thanks again. Would recommend to others. Thanks again. More

Kyle jones was awesome even though we could not get the exact truck I wanted he found the right one for me and made the deal work exact truck I wanted he found the right one for me and made the deal work More

Thomas was very smart and he did not try and make me feel dumb like other dealerships have. Definitely buying my next csr here and telling all my friends to see Thomas!! dumb like other dealerships have. Definitely buying my next csr here and telling all my friends to see Thomas!! More