Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Castle Chevrolet GMC McHenry

McHenry, IL

Overview
Employees
Reviews
Vehicles
4.1
2,580 Reviews
Contact Dealership
View Awards

1107 State Rte 31

McHenry, IL

60050

Directions

By Type

Showing 2,580 reviews

March 02, 2022

Got quoted $10,000 over MSRP on a $48,385 MSRP Kia EV6. This is price gouging. 21% over MSRP! KIA corporate take notice of dealers running your brand!! More

by ALEXMACKIEL
Price
Recommend Dealer
No
Employees Worked With
Dave Schultz
Report | Print
Mar 02, 2022 -

Castle Chevrolet GMC McHenry responded

Alex, We appreciate your review. The vehicle you were looking at which was in high demand has been sold. You are welcome to shop in your market 6 hours from our store for that same vehicle. Gary Lang Kia has a better selection than most of the dealers in our area because we purchased new EV6's from other Kia dealers around the country. In doing so, we have had to paid over MSRP for some of these vehicles to be part of our selection. With that being said, we are in the business to make a profit but will not do so at the expense of our integrity by price gauging. Again, please shop online and note that most dealerships are charging over MSRP on a wide variety of vehicles. Good luck in your search.

Mar 02, 2022 -

ALEXMACKIEL responded

I have shopped a dozen KIA dealers. Most dealers are $1,000 - $3,000 over MSRP. Not $10,000. I am willing to pay MSRP.

Mar 02, 2022 -

Castle Chevrolet GMC McHenry responded

If you are finding your car of choice at other dealerships with those prices, why did you inquire about our vehicle?

Mar 02, 2022 -

ALEXMACKIEL responded

I am looking to pay MSRP or less. Your dealership does not advertise that the price is a ridiculous $10,000 over MSRP. I’m shopping to find a dealer that does sell at or below MSRP.

Mar 02, 2022 -

Castle Chevrolet GMC McHenry responded

Sir, That vehicle just came out this month. You will not find any dealer selling it at or below MSRP. Not only is it a brand new model, some people are on wait lists for vehicles like this. Demand is high, supply is low.

February 24, 2022

Jared was extremely helpful in finding us a new car. I would recommend his service for anyone looking for a new car!!!!!!!! More

by dombeckdave
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noah Cherry, Jared Fitzsimons
Report | Print
Feb 25, 2022 -

Castle Chevrolet GMC McHenry responded

Thank you so much for the review and allowing us to find the perfect vehicle for you! We will certainly pass along your remarks to Jared!

February 22, 2022

Kyle was beyond amazing! I needed to trade my Chevy Cruze in to get a new, reliable car that made me feel better about driving and happier while driving. I ended up walking o More

by Ravyn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Jones
Report | Print
Feb 23, 2022 -

Castle Chevrolet GMC McHenry responded

We are so thrilled to hear you are happy in your new ride! Thank you for giving us the opportunity to work for you!

February 19, 2022

I was taken care of by Shane Rigsby when I arrived and he answered all my guestions. He and everyone else during my buy was outstanding. I would send anyone there to buy a Subaru and tell them to ask for Sha More

by Will Haak
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Emery, Shane Rigsby, David Hentka
Report | Print
February 19, 2022

Poor experience with this dealership staff when they sold a vehicle to another customer hours away from signing a deal. They made no contact, no apology and could care less. Not the right way to treat custom More

by tjb24
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew Weitzner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastian Quercia
Report | Print
Feb 21, 2022 -

Castle Chevrolet GMC McHenry responded

Timothy, We are sorry you feel this way. In review of your file, you mentioned that you wanted to sell your current vehicle prior to putting money down to hold your new Tahoe. In addition, we mentioned the local family was coming in the next day to purchase the same Tahoe you were interested in buying. We gave you the opportunity four times over the phone that night prior to put a deposit down to hold the vehicle. Unfortunately, we could not wait for your different variables to fall in to place but did make every effort to keep you apprised of the situation and allow you the opportunity to move forward and secure the Tahoe.

February 18, 2022

Once I ran into Nick I felt a lot more comfortable and relaxed on purchasing a new car. He did a great job. More

by Benzbigb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Loredo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Czyzewicz
Report | Print
Feb 18, 2022 -

Castle Chevrolet GMC McHenry responded

Thank you for choosing Gary Lang Auto Group and allowing us the opportunity to earn your business!

Feb 20, 2022 -

Benzbigb responded

Great job

February 14, 2022

Eric Loredo was great helping me get my new car. He was kind and patient sorting through what I could afford and more importantly finding me a car I would love! Along with Jason Emery in finance w More

by LuceeLu
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Loredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastian - mgr, Jason Emery
Report | Print
Feb 14, 2022 -

Castle Chevrolet GMC McHenry responded

Thank you so much for choosing Gary Lang Auto Group for your vehicle purchase. We truly appreciate the opportunity to assist you!

February 14, 2022

Kyle was so knowledgeable and professional throughout our sale! He was patient and explained things in terms I could understand. Thanks Kyle! More

by Ashley Marulli
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Weitzner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake Lee, Noah Cherry, Nick Ludford, Kyle Jones
Report | Print
Feb 14, 2022 -

Castle Chevrolet GMC McHenry responded

You are most welcome and thank you for choosing Gary Lang Auto Group. We appreciate your business and the opportunity to earn your trust!

February 14, 2022

Did not follow up with me to purchase vehicle. I felt they weren't interested. More

by wisccouple715
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kelly Sledge
Report | Print
Feb 14, 2022 -

Castle Chevrolet GMC McHenry responded

We're sorry you feel that way. Unfortunately we do not have enough information to investigate your inquiry. If you can please email wwegner@garylangauto.com with your name, we would like the opportunity to review your case. We do our best to be timely in our responses and take care of our guests as best we can. Thank you.

February 12, 2022

Everyone here is kind, patient and respectful. Offers great service. Place is clean. They play great music too. More

by i.hernandez7898
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Jones
Report | Print
Feb 14, 2022 -

Castle Chevrolet GMC McHenry responded

Thank you so much for your kind words and choosing Gary Lang Auto Group. We truly appreciate you giving us the opportunity to earn your business!

1
...
15
16
17
...
258