Castle Chevrolet GMC McHenry

This dealership sold us a new car that had a “stop sale” order due to a recall. They would only let us test drive the car on their lot because of the recall. They did not let us take possession of the car order due to a recall. They would only let us test drive the car on their lot because of the recall. They did not let us take possession of the car due to the recall, which we did agree with at the time because this was the exact car we wanted. Of course I was hesitant to pay cash for a vehicle that I was not able to drive off the lot, and I specifically asked if we would be able to get a refund if we found a different car before taking possession of that one. The sales manager told me we would get a full refund. 3 months later they were still waiting on parts to satisfy the recall. We then found the exact same car at a different dealership and called to ask for a refund of our purchase price as promised. The sales manager stated that he never promised us that. Basically he called me a liar. When I told him that the exact same car was available from another dealership and ready to drive off the lot he informed me that the other dealership was also a liar. I called the general manager of the dealership and the sales manager again lied and said that he never said he could give us a refund. I Work in the legal field and decided to do some research and found that it was illegal for them to sell a car that was under an active recall!! That is according to federal law and the national transportation safety board. I then again called the general manager of the dealership and the sales manager again lied and said that he never said he could give us a refund. Of course when I called to their attention that they had actually broken a federal law and that I would have to contact my attorney, within a few hours I received a callback that I would be receiving my refund in full immediately. To be fair, I did receive the refund the next day. Which to me just prove that they knew they had illegally sold the car and they just wanted me out of there as quickly as possible. Actually good choice on their part. However neither the general manager nor the sales manager bothered to come out and talk to us, they made the poor young salesman who had sold us the car originally do all of their dirty work today. Totally unprofessional. Totally illegal. It’s bad enough that they illegally sold this car, but then to call a customer a liar and another dealership a liar is beyond comprehension. I would never suggest buying a car at this dealership. More

Kia Service is TERRIBLE. It took from 2018 - 2022 to diagnose my 'Shudder' problem. Gary Lang Techs said many times that there was nothing wrong with my Optima. Took it to It took from 2018 - 2022 to diagnose my 'Shudder' problem. Gary Lang Techs said many times that there was nothing wrong with my Optima. Took it to an independent repair shop a month ago and the tech felt the shudder within 2 minutes. I contacted Kia Consumer Affairs; they suggest I take it to another Kia Dealer and they also diagnosed it in a few minutes. New Transmission needed. Why didn't Gary Lang Techs even acknowledge the problem? Wouldn't trust them ever again. More

Eric Loredo was very knowledgeable and courteous he went above and beyond to help us with concerns we had . above and beyond to help us with concerns we had . More

2 stars is only because they delivered the vehicle to me. Beware, they give you a price for a trade in but include “tax savings” in the trade in value. Said they would give me $35000 for my trade in then whe Beware, they give you a price for a trade in but include “tax savings” in the trade in value. Said they would give me $35000 for my trade in then when we went over the final paperwork they said $33000. The difference according to them was tax savings. Also failed to tell me my vehicle was lacking a chip for certain features to work. I feel like that should be disclosed before the purchase of the vehicle; not a week after purchase when I’m wondering why certain features aren’t working. The whole deal was very sneaky. It’s a shame that they lack honesty. More

They took very good care off me and worked with me on every step for my car every step for my car More

Kyle is and outstanding salesperson, very respectfuland answered our questions. Highly recommend anyone looking for a GM vehicle to seek him out. answered our questions. Highly recommend anyone looking for a GM vehicle to seek him out. More

You guys are the best Thank you so much, and if I ever need to buy an other car, I’ll go to Garylang need to buy an other car, I’ll go to Garylang More

Alex was great. Polite, well informed, personable, and helpful. He and the rest of the staff at Gary Lang made us feel right at home. I would highly recommend Alex t Polite, well informed, personable, and helpful. He and the rest of the staff at Gary Lang made us feel right at home. I would highly recommend Alex to anyone. More

Want 10k over msrp on ev6. Price displayed on website didn't reflect this, so pretty much the old bait and switch. You'd think dealers would have noticed ford taking the EV's Price displayed on website didn't reflect this, so pretty much the old bait and switch. You'd think dealers would have noticed ford taking the EV's away from the dealers and maybe think twice about gouging their customers. If you are thinking of getting an EV, just wait a bit as tons of models are coming out this year and many are selling without markups, and do what I did and let them know you aren't interested at all in paying over msrp. More

He did his best work to get me into a great car that was at a good price for me! at a good price for me! More