Castle Chevrolet GMC McHenry

Dishonest sales manager and an overall frustrating experience at Gary Langs. Even if you know what you want and agree to pricing, dont be surprised when Gary Lang changes the deal in the end. The w experience at Gary Langs. Even if you know what you want and agree to pricing, dont be surprised when Gary Lang changes the deal in the end. The wife and I were in the market for a new Subaru Forester, production issues have made our specific preferences harder to come by so we were excited to find one that checked all the boxes. We contacted the store online and got a copy of the window sticker and price to confirm. The listed price is what we expected and we knew we wanted to buy it. We confirmed through email that its available and the price listed online is what you pay, we were assured there would be no hidden surprises or games to play. We made an appointment for the next day and were optimistic to have an easy car buying experience but it was obviously too good to be true. At the dealership we ask to speak to the individual we set the appointment with, but immediately get informed we had been talking to an online specialist, and that this person apparently simply doesn't physically exist. We'll never hear from our original contact again. Regardless the car was there, the test drive was fine and we told the new salesperson we wanted to buy. The paperwork is drafted and presented to us with a summary that shows MSRP (the listed online price we agreed to), state taxes, and other assorted licensing and paperwork processing fees. Even with a prior "price guarantee assurance" anyone should know going in these things will be tacked on in the end. However we did not expect the $2,500 "Market Adjustment" fee that was thrown in. I comment that this was not included in our previously discussed agreement, which prompts the senior sales manager to join the conversation and begins the 'good salesperson bad salesperson' routine. We are informed that because of the production slowdown and scarcity of new cars this $2,500 market adjustment is required and at the discretion of the dealership. I really dont care however, because I've already discussed the scarcity issue with the original salesperson before we came in, and were assured "the price you see is the price you pay". Of course original salesperson isnt there, and it wouldnt matter if she was because "she shouldnt have said that since senior sales manager doesnt agree". At this point my wife and I have taken off work, driven over an hour away, and been given the bait and switch, take it or leave it. As I continue to question the integrity of Gary Langs organization I'm given the assurance that this discretionary dealership markup is applied all the time, and tacking it on at the end is simply how they do business. They take this opportunity to continue to throw the original salesperson who isnt there under the bus, as "she really shouldnt have promised otherwise". My wife and I are not particularly in a rush for this new car, so I comment to her that we have the option to return to our home dealership and can easily place an order for a new car from production and will be able to buy at MSRP. The senior sales manager hears this and claims that our home dealership are liars, and assures me that even if I agree on a price for a new car, pay the downpayment while its manufactured, and wait the 6 months for it to be made, Gary Lang would STILL wait until you came to pick it up before adding on their discretionary markup, and that all Subaru dealerships would do the same. After talking with the sales manager, I have no doubt that he would in fact do this. At this point I am extremely disappointed with the lies that brought me to the Gary Lang dealership, and Im sure it reflected in my tone. The "goodguy" floor salesperson continues to fight on our behalf against the senior salesman trying to find ways to make the deal still work but the only deal I will accept is the original MSRP that I agreed to already. Eventually we come to an agreement where the Market Adjustment is finally removed, on the condition we have to finance with the dealership. This results in additional credit checks and a worse rate than I already locked in with my own financing, but this doesnt matter because I will transfer the loan as soon as it gets set up. What a waste of time. We seem to have come to an agreement and continue to work through the paperwork once more. At one point I get an urgent call from work and step away for a quick moment leaving my wife to continue the process with "goodguy" salesperson. As soon as I step away adjustments to the deal start to get suggested to her, and she refuses to move on until I get back. When I get back and am filled in by my wife of these new "deals" I'm initially flabbergasted that the they would be so audacious, but quickly get over it since at this point its truly not that surprising how predatory Gary Langs dealership really is. At the end of the day we got the car we wanted for the price we went in for. All it took was 4 hours of sifting through lies, irritation, and a dealing sales team with a lack of morals. And hey the dealership still got to extort me on all those other miscellaneous processing fees, so maybe that was their goal all along and really everyone won that day. I thought the sales process would be the worst of it Gary Lang wouldnt let me leave without insulting me one last time. As we wrap things up goodguy salesman starts to talk to me about leaving a review. He claims he knows we're upset but since it was all senior sales manager call it was out of his hands. I'm told that we should write whatever comments we need in the review and Subaru leadership will see what the concern was, but that its really important to get that 5 star rating. He continues to claim that the comments dont affect him, but anything less than 5 stars means he will receive a sales fine of $200, and again this guys really helped us out and it was all senior sales managers fault really. So in case I wasn't irritated enough, now I'm being guilt tripped into ensuring future customers can be taken advantage of as well. Depending on where this gets posted Gary Lang may have the opportunity to rebuttal my experience with their own claims and I wont be able to call out how much of it hogwash. So take this for what you will, thats just my experience. My only regret is not being able to tell a larger audience that they need to avoid Gary Langs dealerships. For some reason the Senior Sales Manager did not give me his card, so I can only guess which individual it was that I worked with. I removed the car sticker as soon as I got home. More

Great dealership, honest. Thomas Jackson was my salesman, he is extremely knowledgeable in all the vehicles, and sincerely a nice guy. Thomas Jackson was my salesman, he is extremely knowledgeable in all the vehicles, and sincerely a nice guy. More

Simply Amazing! !! Called, bought the car my wife wanted over the phone, signed paperwork that came the next day, and they delivered the car the next week as promised !! Called, bought the car my wife wanted over the phone, signed paperwork that came the next day, and they delivered the car the next week as promised! Best car buying experience we’ve every had! Thank you!!! More

This dealership sold us a new car that had a “stop sale” order due to a recall. They would only let us test drive the car on their lot because of the recall. They did not let us take possession of the car order due to a recall. They would only let us test drive the car on their lot because of the recall. They did not let us take possession of the car due to the recall, which we did agree with at the time because this was the exact car we wanted. Of course I was hesitant to pay cash for a vehicle that I was not able to drive off the lot, and I specifically asked if we would be able to get a refund if we found a different car before taking possession of that one. The sales manager told me we would get a full refund. 3 months later they were still waiting on parts to satisfy the recall. We then found the exact same car at a different dealership and called to ask for a refund of our purchase price as promised. The sales manager stated that he never promised us that. Basically he called me a liar. When I told him that the exact same car was available from another dealership and ready to drive off the lot he informed me that the other dealership was also a liar. I called the general manager of the dealership and the sales manager again lied and said that he never said he could give us a refund. I Work in the legal field and decided to do some research and found that it was illegal for them to sell a car that was under an active recall!! That is according to federal law and the national transportation safety board. I then again called the general manager of the dealership and the sales manager again lied and said that he never said he could give us a refund. Of course when I called to their attention that they had actually broken a federal law and that I would have to contact my attorney, within a few hours I received a callback that I would be receiving my refund in full immediately. To be fair, I did receive the refund the next day. Which to me just prove that they knew they had illegally sold the car and they just wanted me out of there as quickly as possible. Actually good choice on their part. However neither the general manager nor the sales manager bothered to come out and talk to us, they made the poor young salesman who had sold us the car originally do all of their dirty work today. Totally unprofessional. Totally illegal. It’s bad enough that they illegally sold this car, but then to call a customer a liar and another dealership a liar is beyond comprehension. I would never suggest buying a car at this dealership. More

Kia Service is TERRIBLE. It took from 2018 - 2022 to diagnose my 'Shudder' problem. Gary Lang Techs said many times that there was nothing wrong with my Optima. Took it to It took from 2018 - 2022 to diagnose my 'Shudder' problem. Gary Lang Techs said many times that there was nothing wrong with my Optima. Took it to an independent repair shop a month ago and the tech felt the shudder within 2 minutes. I contacted Kia Consumer Affairs; they suggest I take it to another Kia Dealer and they also diagnosed it in a few minutes. New Transmission needed. Why didn't Gary Lang Techs even acknowledge the problem? Wouldn't trust them ever again. More

Eric Loredo was very knowledgeable and courteous he went above and beyond to help us with concerns we had . above and beyond to help us with concerns we had . More

2 stars is only because they delivered the vehicle to me. Beware, they give you a price for a trade in but include “tax savings” in the trade in value. Said they would give me $35000 for my trade in then whe Beware, they give you a price for a trade in but include “tax savings” in the trade in value. Said they would give me $35000 for my trade in then when we went over the final paperwork they said $33000. The difference according to them was tax savings. Also failed to tell me my vehicle was lacking a chip for certain features to work. I feel like that should be disclosed before the purchase of the vehicle; not a week after purchase when I’m wondering why certain features aren’t working. The whole deal was very sneaky. It’s a shame that they lack honesty. More

They took very good care off me and worked with me on every step for my car every step for my car More

Kyle is and outstanding salesperson, very respectfuland answered our questions. Highly recommend anyone looking for a GM vehicle to seek him out. answered our questions. Highly recommend anyone looking for a GM vehicle to seek him out. More