Castle Chevrolet GMC McHenry

Great service from the sales person Henry La to the finance dept Jason. This is my 3rd vehicle at this location. They were able to transfer my veteran plates and that made very happy. The DMV was no finance dept Jason. This is my 3rd vehicle at this location. They were able to transfer my veteran plates and that made very happy. The DMV was not helpful and very rude. Excellent service at Castles. More

Terrible customer service. The vehicle I purchased had multiple problems, under warranty, Jerome made every excuse not to fix it, even going as far as to call me a liar. I had The vehicle I purchased had multiple problems, under warranty, Jerome made every excuse not to fix it, even going as far as to call me a liar. I had to argue for weeks, to finally get it fixed. However, he still hasn't reimbursed me for the tolls the service department incurred while test driving my vehicle, although he assured me he would. Jerome also does not return calls/emails. You have to call the receptionist and make them hunt him down while you hold, or just show up in his office to get a response. More

I put off buying a new car for years knowing how painful the process can be. Through friends, it was suggested I work with Bill Ciszon at Castle Chevrolet McHenry as I have been looking at the new models an the process can be. Through friends, it was suggested I work with Bill Ciszon at Castle Chevrolet McHenry as I have been looking at the new models and knew what I wanted. All I can say it the whole process was painless. My old car had no bells and whistles so a new one would take a minute to learn all I can do. I no longer have to manually turn on my headlights! Yes, it’s a very excitable feature. Ha! I went in 1 day, test drove what I liked (Trailblazer) and Bill searched high and low for the trim style I liked above the rest, and once received helped walk me thru the new features, ways I can adjust, and even sat there with me thru the terrible onStar questioner. It was just funny because they said all the things he already did. Typically the most painful process is the finance portion so I’m going to add, it was fine. They already had my basic info the day I test drove because we knew I was going to get a car; it was just the when it would arrive. By the time I walked in the office they already ran the credit check and paperwork digitally prepared so they knew what they could offer me quickly. I knew what I needed, wanted, and what I didn’t. I simply stated what I didn’t need and there was absolutely no haggling. Sorry for the long review but I seriously put this off for years thinking I’d be in that office for years signing away my newborn baby. It was the total opposite. The day I bought the car, I MAYBE was there an hour; if that. Go check them out and talk to Bill Ciszon. Great guy hands down and will help you find what you’re looking for! More

Henry was helpful and knowledgeable about my order and kept me informed every step of the way plus arrived early ! kept me informed every step of the way plus arrived early ! More

Excelente persona muy buen amigo siempre nos a tratado muy bien , siempre contestando todas las preguntas que le asemos de los autos con el compré mi primer camión y pronto iré por la next muy bien , siempre contestando todas las preguntas que le asemos de los autos con el compré mi primer camión y pronto iré por la next More

Bill was great! He made things quick and easy. He was very thorough in explaining everything and answering all of my questions. He made things quick and easy. He was very thorough in explaining everything and answering all of my questions. More

Told salesman a couple time that I - Mary Anderson - wanted my name on the car and paperwork, then Russell's My car, I'm driving it, I would be writing the checks every month for it,. Simple. Get t wanted my name on the car and paperwork, then Russell's My car, I'm driving it, I would be writing the checks every month for it,. Simple. Get to the finance dept. My name not on top. What do you men understand. Now mail comes to us congratulating Russell on his purchase,. What a load of crap. More

Part that need to be replaced on my vehicle was not available even though I was told when the appointment was made that it was available. available even though I was told when the appointment was made that it was available. More