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Castle Buick GMC of North Riverside - Service Center
North Riverside, IL
297 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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297 Reviews of Castle Buick GMC of North Riverside - Service Center
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February 11, 2019
Speedy Service with a SMILE! Stopped by my local Castle Buick GMC of North Riverside early Saturday morning for routine maintenance. There was a service light for tire sensor, I h Stopped by my local Castle Buick GMC of North Riverside early Saturday morning for routine maintenance. There was a service light for tire sensor, I had no idea it needed to be changed. Raul in Service informed me of this and recommend this was also fixed. Leaving my son and plenty of time for Bowling! Expedited Service with a Smile! Thanks Again! More
by OBEDA01
Verified Customer
February 11, 2019
Great service L.T is a hard working person he makes sure everything is done right and explain to you the overall of your service and things you might want to get do L.T is a hard working person he makes sure everything is done right and explain to you the overall of your service and things you might want to get done. More
by bthomas12
Employees Worked With
Other Employees :
L.T in service , Corey Owens, Ernest Bell, Lou Mathews, Paul Beckett, Tom Riggio, Evan Moen
February 11, 2019
Initial review excellent, upon closer review, not as good. Requested service great. "Volunteer" service not good. Discovered (on Interstate) 3 days after service that all 4 tires are underinflated. 3 were not Requested service great. "Volunteer" service not good. Discovered (on Interstate) 3 days after service that all 4 tires are underinflated. 3 were not under inflated when vehicle brought in. Have a few #'s air extra in winter, so when weather gets colder, tires still inflated properly. Car brought from warm shop to cold outside, inflation probably OK in warm shop. Buick monthly maint review shows a few #'s extra air OK. More
by chappy451
Employees Worked With
Other Employees :
Ernest Bell, Lou Mathews, Paul Beckett, Tom Riggio, Evan Moen, Steven Uginchus
February 08, 2019
Great They were very nice work done promptly. The aasociate checked to see if service were goung to be under contract. They took the time and drove me ho They were very nice work done promptly. The aasociate checked to see if service were goung to be under contract. They took the time and drove me home. More
by toti_loza
Employees Worked With
Steven Uginchus
February 06, 2019
Fast, professional and friendly!! I been going to this dealer for over two years and the service is great. I recommend this place. Ask for Arturo. He's amazing! I been going to this dealer for over two years and the service is great. I recommend this place. Ask for Arturo. He's amazing! More
by NURIMARQUEZ
Employees Worked With
Arturo Jurado
February 04, 2019
Great Service at Castle Buick GMC of North Riverside, It was one of the coldest days on record. I had to get my vehicle to the dealership as I was having problems with the car starting.. Lonell Turner mad It was one of the coldest days on record. I had to get my vehicle to the dealership as I was having problems with the car starting.. Lonell Turner made sure that my car was serviced so that I would feel comfortable when I left with the vehicle. The care was inspected, and the problem was taken care of fully. The staff are all very nice, and professional. Making sure that you are satisfied when leaving. More
by padickens
Employees Worked With
Lonell Turner
February 04, 2019
Helpful, courteous & quick-especially LT Hassle free & took the time to explain the issues. My vehicle was serviced in one day. Also, I was given a loaner which was appreciated! Hassle free & took the time to explain the issues. My vehicle was serviced in one day. Also, I was given a loaner which was appreciated! More
by snowwis27
Employees Worked With
LT - service mgr
February 04, 2019
Bad buy The worst thing I ever done was purchase a car from this dealer . I've had problems with it at least once a month sine I got it. You guys are con arti The worst thing I ever done was purchase a car from this dealer . I've had problems with it at least once a month sine I got it. You guys are con artist. More
by anthonykhufu
Employees Worked With
Corey Owens, Ernest Bell, Steven Uginchus
January 28, 2019
Oil change and flat tire Your service department is the BEST" This is my second time buying a car from you guys and both times I had the worst experience ever with the sales t Your service department is the BEST" This is my second time buying a car from you guys and both times I had the worst experience ever with the sales team. But for some reason, I always go back. Please keep your service team Happy maybe free lunch for them one day. Sincerely, -Hilda Orozco More
by horozco
Employees Worked With
I think his name was Raul
January 28, 2019
rings and pistons after the scheduling was worked out, everything went fine. I think GMC could have helped me out sooner, but Castle did all that it could to get my ca after the scheduling was worked out, everything went fine. I think GMC could have helped me out sooner, but Castle did all that it could to get my car fixed. More
by brucehammer24
Employees Worked With
L.T AND GIRL IN CAR RENTAL
