Castle Buick GMC of North Riverside - Service Center

Service Completion Criteria I went to the dealership on Feb 9 2019 to service my 2018 GMC Acadia. I'm a tad disappointed that my request, though noted, was not really carried ou I went to the dealership on Feb 9 2019 to service my 2018 GMC Acadia. I'm a tad disappointed that my request, though noted, was not really carried out. I had been running my vehicle for over 6 months without the wiper fluid. Each time I am in for servicing, I make sure to put in the request for wiper fluid top off and I did it again on the 9th. I should have checked before leaving the dealership that it was taken care of, AND I didn't. As luck would have it, while driving back home I tried to clean my windshield but no wiper fluid was released from the nozzle. I tried several times without success. My guess is it was either not topped off or there is some other issue. What is MORE surprising is that the service team suggested I change the wiper blades, which I did, and they didn't check whether the wiper fluid was being released from the nozzle. This should have been caught very easily while checking the newly installed wiper blade. I called up your dealership twice on Saturday after reaching home, to speak with the specialist who had helped me, I was put on hold for over 20 minutes without getting the opportunity to speak with him. I was told on my 3rd attempt that the specialist would call me which never happened. I am also beginning to wonder what does Castle full vehicle check comprise since a basic thing like a top off is missed or not done properly. The release document mentions that the top off was done. The reason I am writing this email is because I go to your dealership in the city from a suburb but if this is how things are dealt with at your dealership I'd be compelled to find some other place to take care of my servicing needs. More

Speedy Service with a SMILE! Stopped by my local Castle Buick GMC of North Riverside early Saturday morning for routine maintenance. There was a service light for tire sensor, I h Stopped by my local Castle Buick GMC of North Riverside early Saturday morning for routine maintenance. There was a service light for tire sensor, I had no idea it needed to be changed. Raul in Service informed me of this and recommend this was also fixed. Leaving my son and plenty of time for Bowling! Expedited Service with a Smile! Thanks Again! More

Great service L.T is a hard working person he makes sure everything is done right and explain to you the overall of your service and things you might want to get do L.T is a hard working person he makes sure everything is done right and explain to you the overall of your service and things you might want to get done. More

Initial review excellent, upon closer review, not as good. Requested service great. "Volunteer" service not good. Discovered (on Interstate) 3 days after service that all 4 tires are underinflated. 3 were not Requested service great. "Volunteer" service not good. Discovered (on Interstate) 3 days after service that all 4 tires are underinflated. 3 were not under inflated when vehicle brought in. Have a few #'s air extra in winter, so when weather gets colder, tires still inflated properly. Car brought from warm shop to cold outside, inflation probably OK in warm shop. Buick monthly maint review shows a few #'s extra air OK. More

Great They were very nice work done promptly. The aasociate checked to see if service were goung to be under contract. They took the time and drove me ho They were very nice work done promptly. The aasociate checked to see if service were goung to be under contract. They took the time and drove me home. More

Fast, professional and friendly!! I been going to this dealer for over two years and the service is great. I recommend this place. Ask for Arturo. He's amazing! I been going to this dealer for over two years and the service is great. I recommend this place. Ask for Arturo. He's amazing! More

Great Service at Castle Buick GMC of North Riverside, It was one of the coldest days on record. I had to get my vehicle to the dealership as I was having problems with the car starting.. Lonell Turner mad It was one of the coldest days on record. I had to get my vehicle to the dealership as I was having problems with the car starting.. Lonell Turner made sure that my car was serviced so that I would feel comfortable when I left with the vehicle. The care was inspected, and the problem was taken care of fully. The staff are all very nice, and professional. Making sure that you are satisfied when leaving. More

Helpful, courteous & quick-especially LT Hassle free & took the time to explain the issues. My vehicle was serviced in one day. Also, I was given a loaner which was appreciated! Hassle free & took the time to explain the issues. My vehicle was serviced in one day. Also, I was given a loaner which was appreciated! More

Bad buy The worst thing I ever done was purchase a car from this dealer . I've had problems with it at least once a month sine I got it. You guys are con arti The worst thing I ever done was purchase a car from this dealer . I've had problems with it at least once a month sine I got it. You guys are con artist. More

rings and pistons after the scheduling was worked out, everything went fine. I think GMC could have helped me out sooner, but Castle did all that it could to get my ca after the scheduling was worked out, everything went fine. I think GMC could have helped me out sooner, but Castle did all that it could to get my car fixed. More