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Castle Buick GMC of North Riverside - Service Center
North Riverside, IL
297 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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297 Reviews of Castle Buick GMC of North Riverside - Service Center
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April 05, 2019
Great customer service I am very happy with the service I received on my last visit to the service center. I left my Buick on a Saturday to have a problem with a noise I wa I am very happy with the service I received on my last visit to the service center. I left my Buick on a Saturday to have a problem with a noise I was hearing from the front end and when checked they couldn't figure out what it was. They gave me a loaner so I wouldn't have to wait long and then to make sure they took their time to pinpoint the problem they contacted me to stay with the loaner. The assistant manager LT made sure everything was resolved and even fixed a noise from my sunroof I hadn't even noticed. He kept me informed and got everything fixed. I have taken my car in twice and have received great service with each visit. More
by mariag174
Verified CustomerEmployees Worked With
Lonell Turner
April 03, 2019
Professional & efficient. Fast sign in, explanation of service to be performed & completed in the estimated amount of time. Cost was acceptable & the device tech was professio Fast sign in, explanation of service to be performed & completed in the estimated amount of time. Cost was acceptable & the device tech was professional & polite. More
by chuck.gartland
Employees Worked With
April 01, 2019
Fast and convenient Worked with LT and he was top notch through the whole process. The online booking system was great as well. Would recommend the service department Worked with LT and he was top notch through the whole process. The online booking system was great as well. Would recommend the service department and will be coming back More
by jgcollias
Employees Worked With
LT, Lou Mathews
March 31, 2019
Excellent experience. LT gave us great service LT gave us great service ..even done earlier than expected. Dealership is very friendly & personable. We certainly appreciate the free car wash. LT gave us great service ..even done earlier than expected. Dealership is very friendly & personable. We certainly appreciate the free car wash. Thanks for your professionalism More
by rose6912
Employees Worked With
LT
March 30, 2019
Best experience ever AJ was great and said I could call him It’s not often you find young people to be so accommodating.. They made it so easy .. my husband used to take care of the cars.. since he passed I’m s It’s not often you find young people to be so accommodating.. They made it so easy .. my husband used to take care of the cars.. since he passed I’m so nervous to do things myself.. AJ made me feel like family and made sure my car was done right.. he even had it washed. Thank you AJ!! More
by ARF124
Employees Worked With
AJ from service
March 28, 2019
Awesome Service This is my second car I have purchased from Castle through Ernie Bell. I would not go anywhere else. The best customer service that I have ever rece This is my second car I have purchased from Castle through Ernie Bell. I would not go anywhere else. The best customer service that I have ever received at a dealership. I am very pleased that I was referred to Castle. More
by rclay214
Employees Worked With
LT and AJ in Service —-Excellent, Ernest Bell
March 28, 2019
Fast, Friendly Service Car had an issue with battery.. called my sales man Tito he immediately had LT call me to try and resolve over phone.. got my car started via jumper c Car had an issue with battery.. called my sales man Tito he immediately had LT call me to try and resolve over phone.. got my car started via jumper cables had my son take in and LT had battery replaced.. thank you!! More
by virginia_studio110
March 25, 2019
Great service with a smile. I did not have to wait long upon arrival, and the service was great. My wait time for my service was not long at all. The only gripe I with a smile. I did not have to wait long upon arrival, and the service was great. My wait time for my service was not long at all. The only gripe I would say was that upon completion of my service my hood was not properly closed, and I did not notice until I was on the highway, and I had to exit to close it. More
by sheena_marsh2003
Employees Worked With
I don't have the employees name
March 25, 2019
GREAT SERVICE I am VERY satisfied with the great service I received. Very nice and courteous people at Castle.I definitely recommend this dealership. GREAT SERV I am VERY satisfied with the great service I received. Very nice and courteous people at Castle.I definitely recommend this dealership. GREAT SERVICE ALWAYS! More
by JPRADO2623
March 22, 2019
Castle is terrific They are always courteous here. They drive me home and then pick me up. I wouldn’t go anywhere else. AND my car always comes home clean. They are always courteous here. They drive me home and then pick me up. I wouldn’t go anywhere else. AND my car always comes home clean. More
by gpaulon
