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Castle Buick GMC of North Riverside - Service Center
North Riverside, IL
292 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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292 Reviews of Castle Buick GMC of North Riverside - Service Center
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April 22, 2019
Job well done Came to have a flat tire taken care but met with Brandon to discuss my lease. Brandon was so helpful treated me like family he has not seen for a whil Came to have a flat tire taken care but met with Brandon to discuss my lease. Brandon was so helpful treated me like family he has not seen for a while and remembered three years ago when I picked up my first lease with Castle Buick. Because of his friendly approached and his patience in explaining to me my options, I ended up with a new lease and driving home with another Encore. Rudy and Oscar were both great in explaining financial issues and Henry to get me insurance coverage comparisons. BTW, thanks to Lionel for getting the car I brought in serviced. You have a great team, keep it up!...".......Aida Hill More
by maidahill
Verified Customer
Helpful April 18, 2019
They care about my satisfaction! When I bought my Buick Encore in October, 2018, we noticed a small nick in the glass of the rear door. They were willing to schedule the repair/replac When I bought my Buick Encore in October, 2018, we noticed a small nick in the glass of the rear door. They were willing to schedule the repair/replacement immediately, but due to family issues, I could not schedule until February, 2019. They took my car, and through no fault of their own could not replace the glass until several weeks later. In the meantime, they arranged for a loaner vehicle, which was even newer and nicer than mine! They kept me updated every week as to the car's status. When I picked up my car, I noticed some gouges on the bumper of my car which were not there when I gave them the car. Right away, they apologized for the damage and scheduled me for a repair. I don't care how long it takes to fix as long as it does get fixed and I am taken care of with excellence, as I have been. Arnold and the head of the service department have been attentive and professional. I highly recommend Castle Buick! More
by marisol.medina67
April 15, 2019
Wasted time Brought vehicle in for service due to new 2018 Sierra hesitation in 1st gear on initial start up of the day. Turns out GM is aware of this issue and Brought vehicle in for service due to new 2018 Sierra hesitation in 1st gear on initial start up of the day. Turns out GM is aware of this issue and has no fix for it. And the dealership is unaware of this existing condition. So I brought the car in for nothing and wasted my time along with the dealerships time. You would think that the manufacturer would communicate either with me the customer or the dealership about an issue they are aware of!!!?? If knowing this issue maybe I wouldn't have bought this truck. Also the dealership upon doing nothing to my car, was suppose to was my car prior to picking up. I even asked if they would wash it hours earlier and was told it was. So I get there to pick up my truck and of course it wasn't washed. More
by dsch123
April 13, 2019
Service maintenance Easy to make an appointment, fast service, waiting area was clean which Has the choice of tv, or quiet area. Free coffee and snack vending machines. Easy to make an appointment, fast service, waiting area was clean which Has the choice of tv, or quiet area. Free coffee and snack vending machines. More
by lakotahawk
Employees Worked With
Other Employees :
Joe Genna, Steven Uginchus
April 11, 2019
Service Brought my Tahoe in for service, AJ took care of me like always never have a time when AJ or LT helps Me, they never screw me over, Brought my Tahoe in for service, AJ took care of me like always never have a time when AJ or LT helps Me, they never screw me over, More
by tazfam0
Employees Worked With
AJ and LT in service
April 05, 2019
Great customer service I am very happy with the service I received on my last visit to the service center. I left my Buick on a Saturday to have a problem with a noise I wa I am very happy with the service I received on my last visit to the service center. I left my Buick on a Saturday to have a problem with a noise I was hearing from the front end and when checked they couldn't figure out what it was. They gave me a loaner so I wouldn't have to wait long and then to make sure they took their time to pinpoint the problem they contacted me to stay with the loaner. The assistant manager LT made sure everything was resolved and even fixed a noise from my sunroof I hadn't even noticed. He kept me informed and got everything fixed. I have taken my car in twice and have received great service with each visit. More
by mariag174
Employees Worked With
Lonell Turner
April 02, 2019
Professional & efficient. Fast sign in, explanation of service to be performed & completed in the estimated amount of time. Cost was acceptable & the device tech was professio Fast sign in, explanation of service to be performed & completed in the estimated amount of time. Cost was acceptable & the device tech was professional & polite. More
by chuck.gartland
Employees Worked With
April 01, 2019
Fast and convenient Worked with LT and he was top notch through the whole process. The online booking system was great as well. Would recommend the service department Worked with LT and he was top notch through the whole process. The online booking system was great as well. Would recommend the service department and will be coming back More
by jgcollias
March 31, 2019
Excellent experience. LT gave us great service LT gave us great service ..even done earlier than expected. Dealership is very friendly & personable. We certainly appreciate the free car wash. LT gave us great service ..even done earlier than expected. Dealership is very friendly & personable. We certainly appreciate the free car wash. Thanks for your professionalism More
by rose6912
Employees Worked With
LT
March 30, 2019
Best experience ever AJ was great and said I could call him It’s not often you find young people to be so accommodating.. They made it so easy .. my husband used to take care of the cars.. since he passed I’m s It’s not often you find young people to be so accommodating.. They made it so easy .. my husband used to take care of the cars.. since he passed I’m so nervous to do things myself.. AJ made me feel like family and made sure my car was done right.. he even had it washed. Thank you AJ!! More
by ARF124
Employees Worked With
AJ from service
