Back

Castle Buick GMC of North Riverside - Service Center

North Riverside, IL

4.3
297 Reviews

297 Reviews of Castle Buick GMC of North Riverside - Service Center

Sort by
July 22, 2019

No movement I brought car in stating 2 lights are on engine and traction. when I left about 20 mins later same thing so now I have to lose time at work and pay f More

by yolandacatledge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Che Bess
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2019 -

Castle Buick GMC of North Riverside responded

Yolanda, we are sorry about how you feel regarding your experience with us. Please contact Corey at cowens@castleguy.com if we can assist you with this issue.

July 18, 2019

This was my 3rd complaint about my air conditioner system This was my 3rd attempt to get my air conditioner system to work adequately. I took my vehicle in for service and was very very very annoyed that it t More

by vanessaburgess
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
AJ and LT, Corey Owens
Aug 08, 2019 -

Castle Buick GMC of North Riverside responded

Vanessa, we are sorry to hear that you feel this way about your experience with us. If there is anything we can do to change your mind about our service, please contact GM Corey at cowens@castleguy.com.

July 13, 2019

Great service. Very friendly My truck was taken in as soon as i arrived, everyone was professional and friendly. I only was there for a little over and hour. More

by BKFST59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arnold\4!
Jul 26, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for your review! We are happy to hear that Arnold provided such an excellent experience!

July 12, 2019

Good Service, at Fair Prices and Great (Free ) Coffee Always great service, and honest. They don't try to sell you unneeded service. PLUS they have great free coffee in their comfortable customer waiting More

by brentborgerson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernest Bell
Jul 26, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for your review Brent! We are happy to hear that Ernest was able to get you exactly what you needed!

July 08, 2019

Oil change. I waited 1-1/2 hr. for oil change. Wish it could have been shorter! Everyone was very nice. Thank you. Was surprised at $6.00 fee to cover disposal More

by dlhart410
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernest Bell, Paul Beckett
Jul 25, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for taking the time to review us, we appreciate your words and will be working towards making our service department better!

July 06, 2019

Oil change and tire check LT was very nice.. I use to go to the villa park castle location but I encountered discrimination there. The north riverside dealership is amazing.. s More

by curlyugo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maricruz Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LT
Jul 26, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for your review! We are very pleased to hear that LT took such amazing care of your needs!

July 05, 2019

Castle the best service LT is the best rep Castle has at North Riverside service department. Tito and Joe Genna are by far an excellent sales team. I will always give them More

by matt.giandonato
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito Villalvazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Genna
Jul 25, 2019 -

Castle Buick GMC of North Riverside responded

Thank you Matt for taking the time to review our service department, we are pleased to hear our team member provided you quality service!

June 30, 2019

Great service I was very please with my service LT took very good care of my truck. As always I have had nothing but good service at each visit. More

by swnatchez71
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Maricruz Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ and LT.
Jul 25, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for trusting us with your truck! we are pleased to head LT took great care of you in the service department!

June 27, 2019

Power steering pump I had a good experience with the service department. Arnold is very pleasant to work with.I also was given a loaner while my car was having repairs. More

by bula312
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arnold
Jul 26, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for the positive review! We are happy to hear that Arnold took great care of you!

June 24, 2019

Great Customer Service Great Service AJ and everyone is so friendly & make you feel right at home. I am thankful of how I am Treated and respected.. Outstanding More

by aleidarobles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito Villalvazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ ( 5 Stars ), Lou Mathews
Jul 26, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for your review! We are happy that we were able to feel at home while AJ took care of all of your needs!

...
4
...