Castle Buick GMC of North Riverside - Service Center

Mr. Lt from Service Mr. LT from service was very helpful and knowledgeable. he explained in details what was wrong with my vehicle. Very friendly and willing to make sure Mr. LT from service was very helpful and knowledgeable. he explained in details what was wrong with my vehicle. Very friendly and willing to make sure that I was satisfied and that I understood the issues with my vehicle. This was the 3 GMC Dealer I've been to in the last 6 months and by far the best. Keep up the great work . More

Excellent Service I am totally satisfied with my experience. My car broke down on me Friday afternoon, It was repaired and returned to me on Sat. :-) Great Job! I am totally satisfied with my experience. My car broke down on me Friday afternoon, It was repaired and returned to me on Sat. :-) Great Job! More

Great job as always! I've been leasing vehicles through Castle Buick for about 20 years. I have always found their personnel to be professional, courteous, knowledgeable a I've been leasing vehicles through Castle Buick for about 20 years. I have always found their personnel to be professional, courteous, knowledgeable and efficient. I've worked with Al Cesario all these years and he's the best! The service personnel do a great job and know what they are talking about. Castle will always be my dealer of choice. More

Liars and swindlers. Dealership advertises free tires for life, but when the time comes, they do not fulfill their promise, claiming that you have to purchase additional s Dealership advertises free tires for life, but when the time comes, they do not fulfill their promise, claiming that you have to purchase additional services to qualify. Dealership tries to sell unnecessary maintenance not recommended by the factory. Tries to make you replace parts that are not yet worn out, such as brakes. Do not recommend. I feel lied to and cheated. More

Best service department I have only had my car in a few times however, that's all it took. For the first, in my experience with dealerships I felt like they really cared. The I have only had my car in a few times however, that's all it took. For the first, in my experience with dealerships I felt like they really cared. The mechanic ( Rory) even came an spoke with me and explained to me what I needed. I was very happy with my service, could not ask for more. More

Way too busy I have always used dealerships. Just moved here and I had scheduleded an oil change. I arrived at the entrance door, but the bay was full. I was le I have always used dealerships. Just moved here and I had scheduleded an oil change. I arrived at the entrance door, but the bay was full. I was left outside the door for 12 minutes without so much as a nod from anyone inside. Finally the door opened and I entered. I am used to being greatet and directed by someone at this point, but there was no one. This is my first time here. I went through a door, a young women was seated behind a counter and I informed her I had a 3pm appt for an oil change. I was told to stand over there on the rug and someone would be with me. I was taken to a stall where I was accosted with attempts to buy more services, finally I was able to state I just wanted the oil changed today. and the car checked over. I asked if there were any recalls, and was told there was a possibility that the key could be withdrawn while the car was running. I asked the to check this. still don't know if they checked the air in the tires. While I was waiting, I spoke with another customer who had been waiting for three hous just to get her oil changed. She had been a long time customer and had purchased two cars here, but stated there were many new people and services had dramatically changed for the worse. No one had even come out to tell her things were running behind. After an hour, I was shown a plug that had been stripped and told it was done by the previous dealership. Truthfully, Imhave no way of knowing if their mechanic had just used the wrong tool or if this was a previous mistake. It resulted in me having to pay for another plug and wait another hour for them to go to another store to get the plug. They didn't even put a protective paper on the floor, and they got greasy dirt on the carpet in the drivers seat. They hadn't checked to see if the key was faulty which after requesting this once again the salesman did. Luckily it was not faulty. This was all in all a bad experience. If you want to be treated without basic common courtesy, human dignity, and respect, by all means zip on over to Castle. I for one will try somewhere else. More

Very satidfied! LT is an amazing customer service representative. He goes above and beyond to get the job done every time to make sure his customers are satisfied. LT is an amazing customer service representative. He goes above and beyond to get the job done every time to make sure his customers are satisfied. More

It was fine. It was convenient. I had an appointment and I was seen on time. Everyone was friendly and pleasant. The only complaint was they didn't have a loaner c It was convenient. I had an appointment and I was seen on time. Everyone was friendly and pleasant. The only complaint was they didn't have a loaner car. More

Time of service Almost a two hour wait for a oil change and a tire rotation. And I had a 11:30 appointment and was given my keys at 12:00 Almost a two hour wait for a oil change and a tire rotation. And I had a 11:30 appointment and was given my keys at 12:00 More

Customer service I am financing a 2011 gmc terrain and am not satisfied from what happened to me today. The vehicle stalled while driving on the expressway. I brought I am financing a 2011 gmc terrain and am not satisfied from what happened to me today. The vehicle stalled while driving on the expressway. I brought it in for service in October 31st to the Castle Buick GMC in north riverside...for an inspection for brakes, oil change, everything and told everything was running perfectly and car is up to date. I've had this car for only 9 months and am only the second owner of this vehicle and was stranded for 5 hours on the expressway on my way home from work. I also tried contacting GMC to "schedule an appointment" was told if there is an opportunity for service on December 1st we will call you. NOT WHAT I WANTED TO HEAR. If someone is stranded and the car stalled on the expressway you would not know when to call to "SCHEDULE AN APPOINTMENT FOR SERVICE" I would take this as an emergency since the car stalled on the expressway and everything else was operable besides engine or transmission. Brand new vehicle less than 9 months having this vehicle. I am very aggravated what been told to me by the rep Vicky on the chat online. Did not say any thing just oh sorry to hear and I understand then nothing. Now I am out of a vehicle till as you say " we will call you when there is an opportunity for service". More