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Castle Buick GMC of North Riverside - Service Center

North Riverside, IL

4.1
293 Reviews

293 Reviews of Castle Buick GMC of North Riverside - Service Center

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January 30, 2015

Service Department I highly recommend working with AJ. I didn't have the greatest experience with the sales department, but the service department has been great at help More

by Amanda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gus Medina
Feb 02, 2015 -

Castle Buick GMC of North Riverside responded

Hi Amanda, Thank you for the compliments about our service staff & AJ in particular! We are happy that all of your requests were fulfilled and that you were completely satisfied with your visit to our dealership. Thanks again for stopping in! Sincerely, Castle Buick GMC

January 28, 2015

Oil check I've been having a problem with my oil after having an oil change within a month or so the check engine light comes on so now I bring it to LT or AJ a More

by Mrtazz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
LT
Feb 02, 2015 -

Castle Buick GMC of North Riverside responded

Hi Mrtazz, Thank you for your kind words about LT & AJ! We appreciate your recommendation of our dealership and are very happy you got the friendly service you deserve. Sincerely, Castle Buick GMC

January 24, 2015

Recall I had an appointment to put change the parts that had been recalled. Just before taking the car in an error light stating that my engine power was re More

by loveinc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gus Medina
Feb 02, 2015 -

Castle Buick GMC of North Riverside responded

Hi loveinc, Thank you for the compliments about our service department! Your kind words mean a lot to our staff and we are very happy we could give you the service you deserve. Your complete satisfaction is our goal! Thanks again for choosing Castle! Sincerely, Castle Buick GMC

January 24, 2015

Fast and friendly service I took my car into the Castle Buick service department cause I could hear a rattling sound while driving. They called me to inform me that I would nee More

by firstladytricia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gus Medina
Feb 02, 2015 -

Castle Buick GMC of North Riverside responded

Hi firstladytricia, We are so happy we were able to surpass your expectations and get your car problems fixed fast! You deserve nothing but the best when it comes to service and we are proud that we were able to give that to you. Thank you for your kind words about our service department and for stopping in! Sincerely, Castle Buick GMC

January 23, 2015

Oil Change A.J. Is great! I've worked with both LT and AJ, but the most recent visit was with A.J. I had my oil changed and some things with my remote looked at. More

by KSBlueyz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
AJ
Feb 02, 2015 -

Castle Buick GMC of North Riverside responded

Hi KSBlueyz, Thank you for the compliments about AJ & LT! We are happy that the service was quick and that you left our dealership satisfied and happy. Thanks again for the kind words about our service lane staff! Sincerely, Castle Buick GMC

January 10, 2015

always good service Although Jason is no longer there, I still received efficient service. The service I always received from Jason is why I have bought my last 4 cars fr More

by jabelpedio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
not sure
Jan 14, 2015 -

Castle Buick GMC of North Riverside responded

Hi jabelpedio, We are happy to hear you received the level of service you are used to receiving from Jason. We work very hard to ensure every customer gets A+ service. Thank you for taking the time to leave us this positive review and for choosing Castle Buick GMC! Sincerely, Castle Buick GMC

January 10, 2015

Mr. Lt from Service Mr. LT from service was very helpful and knowledgeable. he explained in details what was wrong with my vehicle. Very friendly and willing to make sure More

by mjose120
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. LT from Service
Jan 14, 2015 -

Castle Buick GMC of North Riverside responded

Hi mjose120, Thank you for the kind words about LT & our staff. We are happy we could be the best GMC dealer you have been to in the last 6 months! Thank you again for choosing Castle Buick GMC! Sincerely, Castle Buick GMC

January 04, 2015

Excellent Service I am totally satisfied with my experience. My car broke down on me Friday afternoon, It was repaired and returned to me on Sat. :-) Great Job! More

by Pierre
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gus Medina
Jan 14, 2015 -

Castle Buick GMC of North Riverside responded

Hi Pierre, Thank you for stopping into Castle Buick GMC! We are very happy to hear you had a great experience at our dealership. Thank you for taking the time to leave us this positive review! Sincerely, Castle Buick GMC

January 04, 2015

Great job as always! I've been leasing vehicles through Castle Buick for about 20 years. I have always found their personnel to be professional, courteous, knowledgeable a More

by gerri99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Cesario, Robert in Service
Jan 14, 2015 -

Castle Buick GMC of North Riverside responded

Hi gerri99, Thank you for your many years of continued loyalty to our dealership. We will be sure to pass your praise onto Al and the rest of our team. Again, thank you for choosing Castle Buick GMC for 20 years! We are looking forward to helping you in the next 20 years as well! Sincerely, Castle Buick GMC

January 03, 2015

Liars and swindlers. Dealership advertises free tires for life, but when the time comes, they do not fulfill their promise, claiming that you have to purchase additional s More

by Rlchv70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Robert
Jan 14, 2015 -

Castle Buick GMC of North Riverside responded

Hi Richv70, It is an industry standard, a factory protocol and a best practice to have your alignment adjusted and your brake/suspension system inspected when putting new tires on a car. Our service advisers only recommend services that they believe are necessary or in your best interest to have fixed or adjusted. When it comes to your tires, we believe it is better to be safe than sorry. If you feel our staff did anything wrong, please call our service manager at (708) 443-4018 and we will work to make the situation right. We want everyone who comes into our dealership to have an A+ experience. Sincerely, Castle Buick GMC

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