Castle Buick GMC of North Riverside - Service Center

great service!! I am so happy with Castle's Service ..they are an absolute pleasure to deal with! They are very professional and knowledgable..Everyone is very frie I am so happy with Castle's Service ..they are an absolute pleasure to deal with! They are very professional and knowledgable..Everyone is very friendly and easy to deal with..it does not even feel like a chore to bring my car in..They always can get me in when I need service and even wash my car! More

Like pulling teeth I was happy with the sales experience, but buyers should be aware that the Service Dept of this dealership does not want to honor Buick's service cont I was happy with the sales experience, but buyers should be aware that the Service Dept of this dealership does not want to honor Buick's service contracts (i.e., 2 years of free maintenance with a new or leased vehicle) and will make it extremely difficult to schedule even routine, contracted- for maintenance on your car. I was refused maintenance three separate times, by separate personnel, over a period of months, for my new Buick Encore, which is supposed to come with 2 years of free maintenance. It seemed to be an unwritten Service Department policy. Only when I called a fourth time and threatened to contact the owner of the dealership was I allowed to make an appointment for my 10-month-old car. (By then, I had already lost this game of "chicken" and paid out of pocket for an oil and filter change.) Now I am trying to make an appointment to get the airbags fixed (due to a just-announced recall) and they are giving me a hard time again, even though it's a clear safety issue. It's unbelievable. Buick has no business selling vehicles with "free maintenance for 2 years" if it does not intend to honor this contractual promise. I intend to write to the Corporate Office to complain about this. More

The most terrifying experience August 19, 2016, on my way home from work my GMC Terrain has stalled on me at the intersection. This is the SECOND time it has happened. I owned this August 19, 2016, on my way home from work my GMC Terrain has stalled on me at the intersection. This is the SECOND time it has happened. I owned this car since 2013. The first time was after 6 months at the tollway exit. Anyway, the service was open I called and spoke to Keith (service advisor) who said to get the car towed and I had let him know I did not have any other car to drive. All he said to get the car towed?? And then what? Keith said he could not help me to get another loaner even though he said I have 17 loaners I cannot let go. Hmmm ok, so if someone told you the same thing and deny a loaner for your situation and your would be ok with it?? Same as the first time with the car. Then he could not assist me and decided to pass me on to a financial manager who has more answers to help me?? Jose said, "even if my mom was in the er, I cannot give you a loaner." Ok so my car is stalled at an intersection and its the only car I have and you cannot give me a car to use when my car gets towed. This is a great example of how poorly customer service is. However, AJ and LT are great service adivsors I had to deal with. Keith was appointed as my service advisor and everytime he says I will call back and he never does!! I had to speak to his supervisor, Scott. This is a nightmare. Just fyi I will never be doing business with this location as I have already taken my car somewhere else after it was repaired. I do understand cars break down but I do not have to recall my engine burning too much oil when that was kept for another two week prior to this incident!! Goodbye GMC! More

horrible customer service and service center We bought an acadia from them new that is now falling apart. We take it to them for repairs and they repair the same.thing every 2-3 weeks. We bought We bought an acadia from them new that is now falling apart. We take it to them for repairs and they repair the same.thing every 2-3 weeks. We bought an extended warranty to save us money but the extended warranty has probably spent $15,000 plus on repairs on a car with less.than 100,000 miles. Terrible. More

I think this was for oil and check up? Everyone was polite and helpful. There is so little of that around these days that I was actually surprised. Now I know I can expect that. Everyone was polite and helpful. There is so little of that around these days that I was actually surprised. Now I know I can expect that. More

Excellent care I brought my 2013 Buick Regal in for its scheduled oil change and 30,000 mile maintainence. I have had on-going issues with the touch handle on my dri I brought my 2013 Buick Regal in for its scheduled oil change and 30,000 mile maintainence. I have had on-going issues with the touch handle on my driver side door and Rob communicated back with the engineers at GM. In the end I have a new handle on order. The service was great and I had my loaner car before I was done with the paperwork. Excellent job as usual. More

First time at this dealership. Will NOT be my last!!!!! I was experiencing an issue on my way into work with my windshield washer fluid not working. (It was not frozen) Being that it was a snowy and icy d I was experiencing an issue on my way into work with my windshield washer fluid not working. (It was not frozen) Being that it was a snowy and icy day it was very urgent to get this fixed. Robert the service rep was extremely kind and professional. Although they did not have any appointments for the day he understood the urgency and took my vehicle in for service. They shuttled me to work and everyone I encountered were extremely courteous and professional. I would highly recommend this service department. More

service department I always have had pleasant experiences with castle whether getting service or purchasing a vehicle. I love castle and recommend them to all my frien I always have had pleasant experiences with castle whether getting service or purchasing a vehicle. I love castle and recommend them to all my friends. Great job my dealership for life. More

Very Good Service I work with LT at Castle GMC and have never been disappointed. He knows his job and how to get the work done right and in a reasonable amount of time. I work with LT at Castle GMC and have never been disappointed. He knows his job and how to get the work done right and in a reasonable amount of time. More

Warranty work. All I can do is give you guys 5 stars!!! your service writers were awesome, Tom(first day on the job) & Mike who helped were class acts!! I didn't buy All I can do is give you guys 5 stars!!! your service writers were awesome, Tom(first day on the job) & Mike who helped were class acts!! I didn't buy my car there but they were kind enough to get me a loaner as I was assuming being without a car for a few days? to my amazement I got a call the next day before noon saying the car was ready!!! I was in & out in less than 10 mins!!! can't say enough good things about Castle & staff, all my maintenance work will be headed your way & you're not exactly close to home. Thank You all again!!! More