Castle Buick GMC of North Riverside - Service Center

Car service I left my car at the dealership while it was being repaired I went home and did some house work and then they came back and pick me up to take me to g I left my car at the dealership while it was being repaired I went home and did some house work and then they came back and pick me up to take me to get my car , I like that. Instead of staying at service center for 3 hours. More

Great service every time Each time I bring my car in for maintenance, I am more than satisfied with the speed of service, quality of service and staff. I have yet to have a ba Each time I bring my car in for maintenance, I am more than satisfied with the speed of service, quality of service and staff. I have yet to have a bad experience. More

Great place of business Nice people to do business with and the service is great. Look forward to doing more business in the future and will also recommend to others. Nice people to do business with and the service is great. Look forward to doing more business in the future and will also recommend to others. More

Great service department I always take my Buick lacrosse to Castle Buick for service.Even though I didn't purchase my car from there there service department always treat me a I always take my Buick lacrosse to Castle Buick for service.Even though I didn't purchase my car from there there service department always treat me as i did.The guys there always update me on my warranty, and I especially love there lift home if my car will be kept more than a few hours and pick up from home. I plan in the future to purchase my next lacrosse from Castle Buick More

Awesome place The reason for me coming to this establishment was for a oil change but my brakes were very spongy as well. Chris the service guy took really good car The reason for me coming to this establishment was for a oil change but my brakes were very spongy as well. Chris the service guy took really good care of me, made sure all the work was done right. Definitely recommend this place. Make sure you ask for chris!! More

I was very happy Tom was very good to me and my family when I brought my car i would recommend him to anyone who is looking to get a car Tom was very good to me and my family when I brought my car i would recommend him to anyone who is looking to get a car More

Dreadful manners of service dept I made my 6th trip to this dealership for a routine issue with the tires on my car on a recent weekday. Ugh. Ugh. As before, the customer service w I made my 6th trip to this dealership for a routine issue with the tires on my car on a recent weekday. Ugh. Ugh. As before, the customer service was rude, boorish and reluctant. There is no other way to describe it. No one acknowledged me or even looked up when I came through the door, though I counted 7 employees in the immediate room and many others in the sales room, garage and parking lot beyond. After standing there for about 10-15 minutes, I approached a staff member who was staring at his computer screen in the service cubicle (one of several who were doing this). Unbelievably, this particular staff member did not even look up but referred me to "the young lady" at the desk in the corner, who was on the phone and stayed on the phone for another 15 min. (Ugh again -- this "young lady" was no younger than the male staff member himself, and as a woman, I found the term derogatory, especially coming from a man with a rude look on his face and no manners at all.) After the "young lady" finally hung up, I asked about the limited service I had come for, and also asked if I could get my car washed. She hemmed and hawed and told me the car wash would take a long time and actually seemed to be trying to talk me out of it. I insisted, and finally got what I asked for, but it was the usual nasty encounter at the Castle Buick Service Dept. It is just astonishing. I simply do NOT understand why they hire people without customer service training or any manners at all, plant them at the entrances to the facility, allow them to ignore and treat customers so very rudely and exercise no oversight over the customer experience in general. And they always seem extremely reluctant to provide the services that were promised when they leased the vehicle to me. If Castle even assigned someone to greet service customers at the door and organize them, it would help a lot. Ugh. Ugh. Can't wait for my Buick lease to expire. It's a good car but why would I subject myself to this? More

Great experience overall. Great experience, customer service & help in finding the vehicle I preferred. Last but not least I also appreciate the service offered after the purch Great experience, customer service & help in finding the vehicle I preferred. Last but not least I also appreciate the service offered after the purchase of vehicle. More

A great service experience I gave five stars because Arnold Muse did a great job in making me feel like I was a valued customer. I didn't have an appointment but Arnold made su I gave five stars because Arnold Muse did a great job in making me feel like I was a valued customer. I didn't have an appointment but Arnold made sure I still had options to get my car serviced. Thanks! ?6 More

Mixed feelings Overall it is an good car dealer. however, they try to get too many in for service that things happen that shouldn't. I went in to have a remote sta Overall it is an good car dealer. however, they try to get too many in for service that things happen that shouldn't. I went in to have a remote starter installed. After not having my car for an entire day. Someone from the dealer came to pick me up to get my car. They couldn't find my car for a while. After getting my car I was about to pull out of the hub and thought to my self and said it to the sales person just let me check it out. the remote DID NOT start my can. so I had to wait over an hour for them to complete or even start the job. More