Castle Buick GMC of North Riverside - Service Center

25,000 mile maintenance I originally went in for a routine oil change. Service rep told me I’m due for my 25K maintenance check. I decided to opt for that service. I asked ho I originally went in for a routine oil change. Service rep told me I’m due for my 25K maintenance check. I decided to opt for that service. I asked how long it would take and was told 3-3 1/2 hours. He told me he can provide me a loaner. I was shocked. All in all, got an oil change, tire rotation, air filter and valves cleaned. It was ready an hour earlier than stated. Service rep was cordial and the loaner car rep was also. It turned out to be a pleasant day for me. More

The team that takes care I did NOT buy my Buick from castle, but the service I receive is stellar to compared to any dealership in the area. When I have problems with my vehi I did NOT buy my Buick from castle, but the service I receive is stellar to compared to any dealership in the area. When I have problems with my vehicle they have been there to resolve them and some of them were major repairs. Glad to have this team on my side. More

Upset 😡 My car was towed in 3 weeks in a row and they still didn’t take responsibility instead I was made file a insurance claim knowing it was there fault. My car was towed in 3 weeks in a row and they still didn’t take responsibility instead I was made file a insurance claim knowing it was there fault. More

unhappy over charged, unhappy, i don't trust that my well being was considered. a customer should not fear the cost will be far from what it should be as in m over charged, unhappy, i don't trust that my well being was considered. a customer should not fear the cost will be far from what it should be as in my case. A battery charge bloomed into 319.00 plus tax, REALLY!? More

Not good. can never get a straight answer Took my car in to be serviced had all documents that was needed received a call saying they didnt see what i stated to them about my car so in other w Took my car in to be serviced had all documents that was needed received a call saying they didnt see what i stated to them about my car so in other words they made it seem like i was lying, & found out that the car same make & model was recall. Received call saying car was ready to be picked up i asked the guy a question he couldnt he had no answer. Went to pick car up & they had fixed the problem but didnt put it on the form i had to sign which makes me think dat was part of the recall so they fixed it thinking nobody qould know but i have pictures. More

Service took too long I had an appointment to replace one damaged wheel rim at 1 o’clock..... I arrived at 12 o’clock ahead of schedule... Hoping to get waited on early but I had an appointment to replace one damaged wheel rim at 1 o’clock..... I arrived at 12 o’clock ahead of schedule... Hoping to get waited on early but that didn’t work...... As of a fact , my vehicle wasn’t ready until about 3 o’clock...... I was very disappointed in the service.... More

THESE xxxxxxxx AT THIS DEALERSHIP ARE REAL PIECES OF xxxx ! I TOOK MY CAR THERE TO THIS DEALERSHIP CAUSE IT WAS RUNNING HOT. THESE THIEVING xxx xxxxxxxxxxxxx DID A MAJOR REPAIR ON THE WATER PUMP BUT WERE TOO I TOOK MY CAR THERE TO THIS DEALERSHIP CAUSE IT WAS RUNNING HOT. THESE THIEVING xxx xxxxxxxxxxxxx DID A MAJOR REPAIR ON THE WATER PUMP BUT WERE TOO MOTHERxxxxING DUMB AND LAZY TO CHANGE A TEN DOLLAR THERMOSTAT. I PICKED THE CAR WHEN THEY SAID IT WAS READY. I DIDN'T EVEN MAKE IT HOME AND THE CAR RAN HOT SO BACK TO THE DEALER I GO. THEY TAKE THE CAR AND CHECK IT OUT AND SAY MY THERMOSTAT WAS BAD. I SAY TO THEM YOU DID A MAJOR OVER HEATING REPAIR AN ALLEY MECHANIC WOULD HAVE CHANGED A TEN DOLLAR PART LIKE THAT. THEY CHARGE ME AGAIN IN ADDITION TO THE MONEY I JUST MOTHERxxxxING PAID TO PICK THE CAR UP WHEN THEY SAID IT WAS FINISHED. THESE PEOPLE AT THIS PLACE CASTLE BUICK GMC OF NORTH RIVERSIDE ARE HEARTLESS INCONSIDERATE PIECES OF xxxx!!!! I BOUGHT TWO NEW CARS FROM THESE xxxxxxx AND ALWAYS LET THEM DO MY REPAIRS AND THIS AND THIS AND THIS IS THE WAY THEY TREAT ME! THEY ARE SUPPOSE TO BE EXPERTS IN REPAIR BUT YET THEY'RE PLAYING THE ALLEY MECHANIC GAME WITH PEOPLE THAT TRUSTED THEM TO SERVICE THEIR CARS. WHAT A SHAME. More

Service is the best. Work is the best. Highly recommend! I have been here several times. My mom and I have both bought cars here and have them serviced here. The service men are so respectful, honest and he I have been here several times. My mom and I have both bought cars here and have them serviced here. The service men are so respectful, honest and helpful. The work is always done with great care and detail. We will not go anywhere else! More

Great services I went in to have some work done on my car. The staff made me feel at home yet they were very professional. Highly recommended the customer service wa I went in to have some work done on my car. The staff made me feel at home yet they were very professional. Highly recommended the customer service was awesome More