Castle Buick GMC of North Riverside - Service Center

Not good. can never get a straight answer Took my car in to be serviced had all documents that was needed received a call saying they didnt see what i stated to them about my car so in other w Took my car in to be serviced had all documents that was needed received a call saying they didnt see what i stated to them about my car so in other words they made it seem like i was lying, & found out that the car same make & model was recall. Received call saying car was ready to be picked up i asked the guy a question he couldnt he had no answer. Went to pick car up & they had fixed the problem but didnt put it on the form i had to sign which makes me think dat was part of the recall so they fixed it thinking nobody qould know but i have pictures. More

Service took too long I had an appointment to replace one damaged wheel rim at 1 o’clock..... I arrived at 12 o’clock ahead of schedule... Hoping to get waited on early but I had an appointment to replace one damaged wheel rim at 1 o’clock..... I arrived at 12 o’clock ahead of schedule... Hoping to get waited on early but that didn’t work...... As of a fact , my vehicle wasn’t ready until about 3 o’clock...... I was very disappointed in the service.... More

THESE xxxxxxxx AT THIS DEALERSHIP ARE REAL PIECES OF xxxx ! I TOOK MY CAR THERE TO THIS DEALERSHIP CAUSE IT WAS RUNNING HOT. THESE THIEVING xxx xxxxxxxxxxxxx DID A MAJOR REPAIR ON THE WATER PUMP BUT WERE TOO I TOOK MY CAR THERE TO THIS DEALERSHIP CAUSE IT WAS RUNNING HOT. THESE THIEVING xxx xxxxxxxxxxxxx DID A MAJOR REPAIR ON THE WATER PUMP BUT WERE TOO MOTHERxxxxING DUMB AND LAZY TO CHANGE A TEN DOLLAR THERMOSTAT. I PICKED THE CAR WHEN THEY SAID IT WAS READY. I DIDN'T EVEN MAKE IT HOME AND THE CAR RAN HOT SO BACK TO THE DEALER I GO. THEY TAKE THE CAR AND CHECK IT OUT AND SAY MY THERMOSTAT WAS BAD. I SAY TO THEM YOU DID A MAJOR OVER HEATING REPAIR AN ALLEY MECHANIC WOULD HAVE CHANGED A TEN DOLLAR PART LIKE THAT. THEY CHARGE ME AGAIN IN ADDITION TO THE MONEY I JUST MOTHERxxxxING PAID TO PICK THE CAR UP WHEN THEY SAID IT WAS FINISHED. THESE PEOPLE AT THIS PLACE CASTLE BUICK GMC OF NORTH RIVERSIDE ARE HEARTLESS INCONSIDERATE PIECES OF xxxx!!!! I BOUGHT TWO NEW CARS FROM THESE xxxxxxx AND ALWAYS LET THEM DO MY REPAIRS AND THIS AND THIS AND THIS IS THE WAY THEY TREAT ME! THEY ARE SUPPOSE TO BE EXPERTS IN REPAIR BUT YET THEY'RE PLAYING THE ALLEY MECHANIC GAME WITH PEOPLE THAT TRUSTED THEM TO SERVICE THEIR CARS. WHAT A SHAME. More

Service is the best. Work is the best. Highly recommend! I have been here several times. My mom and I have both bought cars here and have them serviced here. The service men are so respectful, honest and he I have been here several times. My mom and I have both bought cars here and have them serviced here. The service men are so respectful, honest and helpful. The work is always done with great care and detail. We will not go anywhere else! More

Great services I went in to have some work done on my car. The staff made me feel at home yet they were very professional. Highly recommended the customer service wa I went in to have some work done on my car. The staff made me feel at home yet they were very professional. Highly recommended the customer service was awesome More

Great Staff AJ and Arnold are great. They make you feel welcome. They are helpful and polite and always kind. They answer all your questions, help fill out pape AJ and Arnold are great. They make you feel welcome. They are helpful and polite and always kind. They answer all your questions, help fill out paperwork and try to keep waiting time down to a mininum. More

Splash guards installed My recent service at Castle Buick in North Riverside was due to the fact that I had ordered splash guards to be installed on my new 2018 LaCrosse. Wh My recent service at Castle Buick in North Riverside was due to the fact that I had ordered splash guards to be installed on my new 2018 LaCrosse. When I arrived at the service dept. I also mentioned and inquired about a few other things regarding my car. My questions were satisfactorily answered and those that needed to be addressed were done so in a friendly and professional manner. More

Awesome experience Thank you to Raul and manager Steve. Both were super friendly, informative, personable and so pleasant to do business with. I appreciate the speedy ti Thank you to Raul and manager Steve. Both were super friendly, informative, personable and so pleasant to do business with. I appreciate the speedy time in repairing my vehicle, the updates and in responding to my concerns. Thank you both. More

Awesome dealership, and great people to deal with I love this place. They are on top of all my problems and concerns. Friendly and caring. Always make sure your happy with what you need done. Excellen I love this place. They are on top of all my problems and concerns. Friendly and caring. Always make sure your happy with what you need done. Excellent customer service. More