Castle Buick GMC of North Riverside - Service Center

Satisfied Always take care of me. Everyone pleasant. Maricruz roman is excellent at her job. Dealership is always clean. Service is good and never leaving you w Always take care of me. Everyone pleasant. Maricruz roman is excellent at her job. Dealership is always clean. Service is good and never leaving you waiting hours More

Long wait times Long wait time. My car was parked in the lot and it took another 20 to 30 minutes before the paperwork was brought to the cashier. Also, my car was ne Long wait time. My car was parked in the lot and it took another 20 to 30 minutes before the paperwork was brought to the cashier. Also, my car was never washed even though I was told it was being put in the wash. More

Poor customer service So I took my truck for oil change and my sun visor mirror was broken. It was order by service person LT and it took 5 weeks for me to get it. I had to So I took my truck for oil change and my sun visor mirror was broken. It was order by service person LT and it took 5 weeks for me to get it. I had to call to see if the visor was in because nobody hotter to called me. When talk to LT he made an appointment for 9 am next day. I went in and LT was not there so a different service person took over and he said I had to wait and I didn’t have an appointment. So I took visor and O had my husband installed it... I will not go back because of this. It’s too bad because it was a convenience lication and Cory was great. More

Excellent crew The service crew is one of the best in town. They the experience worth coming in. If there were more service teams like this one, people would be more The service crew is one of the best in town. They the experience worth coming in. If there were more service teams like this one, people would be more than happy to take their car in for service. More

Good job. I have 4 Cars from your company because of the service you had with buying a car with your dealer. But not sure if I would buy another car with Castle I have 4 Cars from your company because of the service you had with buying a car with your dealer. But not sure if I would buy another car with Castle. Your price are just to high for most of the services provide in your dealer location. More

Great people quick to help in any situation that has to do with your vehicle service is quick and on point thanks for the help people quick to help in any situation that has to do with your vehicle service is quick and on point thanks for the help More

The team that takes care I did NOT buy my Buick from castle, but the service I receive is stellar to compared to any dealership in the area. When I have problems with my vehi I did NOT buy my Buick from castle, but the service I receive is stellar to compared to any dealership in the area. When I have problems with my vehicle they have been there to resolve them and some of them were major repairs. Glad to have this team on my side. More

25,000 mile maintenance I originally went in for a routine oil change. Service rep told me I’m due for my 25K maintenance check. I decided to opt for that service. I asked ho I originally went in for a routine oil change. Service rep told me I’m due for my 25K maintenance check. I decided to opt for that service. I asked how long it would take and was told 3-3 1/2 hours. He told me he can provide me a loaner. I was shocked. All in all, got an oil change, tire rotation, air filter and valves cleaned. It was ready an hour earlier than stated. Service rep was cordial and the loaner car rep was also. It turned out to be a pleasant day for me. More

Upset 😡 My car was towed in 3 weeks in a row and they still didn’t take responsibility instead I was made file a insurance claim knowing it was there fault. My car was towed in 3 weeks in a row and they still didn’t take responsibility instead I was made file a insurance claim knowing it was there fault. More

unhappy over charged, unhappy, i don't trust that my well being was considered. a customer should not fear the cost will be far from what it should be as in m over charged, unhappy, i don't trust that my well being was considered. a customer should not fear the cost will be far from what it should be as in my case. A battery charge bloomed into 319.00 plus tax, REALLY!? More