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Castle Buick GMC of North Riverside - Service Center

North Riverside, IL

4.3
297 Reviews

297 Reviews of Castle Buick GMC of North Riverside - Service Center

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January 22, 2019

Excellent Service On time for scheduled appointment. Follow up and Folow through. Great! All employees I encountered was professional and friendly. I will tell all my More

by tonyasco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can, Steven Uginchus
Jan 24, 2019 -

Castle Buick GMC of North Riverside responded

Hi Tonya! We are happy to hear that you had a great experience at Castle Buick GMC. We look forward to working with you in the future.

January 22, 2019

Making an appointment is fast. Everyone is friendly snd hrlpful. The sales rep.s explains in detail and reviews all information to make sure you understand your options. They also f More

by mmguerra50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maricruz Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tito Villalvazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for the wonderful review. We are glad to hear that you are satisfied with both of your truck purchases!

January 21, 2019

Service The service Dept was very through and professional. AJ was very attentive with updates pertaining to my service. Exceptional service as well as the qu More

by YEAHYEAHYEAHDOIT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
AJ
Jan 23, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for letting us know that AJ was able to give you exceptional service. We look forward to working with you again.

January 21, 2019

Excellent Service They were very friendly, helpful and they have the best prices. They are great people to do business with. They serviced my car and I love the free ca More

by renitacraft
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Rowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Owens
Jan 23, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for the positive review! We are happy that you had a great experience at Castle Buick GMC of North Riverside! We look forward to servicing your car in the future.

January 19, 2019

Horrible besides Paul. He’s the only reason I gave 1 star No words can explain my experience. I should have listened to people when they said don’t go to Castle the first time after their experiences More

by greeneyes1001
Recommend Dealer
No
Employees Worked With
Jose Roman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Beckett
Jan 23, 2019 -

Castle Buick GMC of North Riverside responded

We would like to learn more about what happened so we can help remedy your issue. Please reach out to Corey Owens at cowens@castleguy.com at your earliest convenience so we can explore your problem, as learning about your experience is the only way we can assist you further.

January 15, 2019

Warranty work I needed some warranty work on my 2018 Buick Regal GS. I was given a loner car which I had for a week. Castle was waiting for parts. My car was repair More

by jborowiak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Rowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Uginchus
Jan 16, 2019 -

Castle Buick GMC of North Riverside responded

We're glad to hear you and the Buick Regal were taken care of and we appreciate your positive review. It's always a good idea to bundle the work and get the blades and oil changed and have the tires rotated. Smart maintenance planning! We look forward to your next visit and wish you happy road trips.

January 14, 2019

Better than before Better Service than before Great Service this time tires got rotated and reset button was done and tires had air all the way around very good. More

by bishop9182002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Che Bess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for the kind review while your vehicle was being serviced. We hope you had some time to sit back and enjoy the coffee while your tires were rotated. We look forward to your next visit!

January 14, 2019

I love it e I love everything no complaints about nothing I had my coffee my phone and the wait feels less than I thought I like the they have popcorn very yummy More

by Leticialagunas@yahoo.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I forgot his name , Steven Uginchus
Jan 16, 2019 -

Castle Buick GMC of North Riverside responded

Hi Leticia, We're glad you took the time to come and take care of your vehicle. It's nice to fill the time with coffee topped off with a little popcorn. We appreciate your positive review and wish you safe travels on the road.

January 11, 2019

Outstanding Service Center Hello, I am a regular at Castle Buick GMC Dealer and Thanks to Lonell and AJ for the super customer service and for making m feel like family a More

by aleidarobles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito Villalvazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonell / AJ / Corey Owens / Ernest Bell
Jan 11, 2019 -

Castle Buick GMC of North Riverside responded

Thank you very much for taking your time to review us! We value very much all of our customers, that's why we are committed to always provide the best customer service possible! We look forward to assisting you again in the future!

January 10, 2019

Tire Replaced Service technician Raul was great!!! He was knowledgeable Friendly and beyond nice!!! Took care of my car and I am very pleased. It was a pleasure wo More

by holmescarolyn
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raul, Corey Owens, Lou Mathews
Jan 11, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for trusting Castle with your vehicle service, we look forward to assisting you again in the future!

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