Castle Buick GMC of North Riverside - Service Center

Terrible service experience overall. The original service guy I was paired with was rude and unprofessional. I had a scheduled service appointment for Saturday morning. I had to call the The original service guy I was paired with was rude and unprofessional. I had a scheduled service appointment for Saturday morning. I had to call them on Monday afternoon to find out what was going on with my vehicle. They didn’t even look at my truck yet, the service guy never bothered calling me and was not concerned that he did not follow up up with me. After arguing I had to switch service guys. Took a few weeks to do a few days worth of work. My truck is still messed up. I would never go back there again. More

Great Sevice, people their treat you very well and with total respect. That’s why I continue to bring my vehicle to Castle Buick. total respect. That’s why I continue to bring my vehicle to Castle Buick. More

As always I received excellent service, I I’m very happy with Buick Castle, AJ is always a very kind person and always cares about leaving his clients satisfied like a family. Thank you AJ You are the best with Buick Castle, AJ is always a very kind person and always cares about leaving his clients satisfied like a family. Thank you AJ You are the best. More

very professional and helpful. my work was followed and I was contacted often. Great Job. my work was followed and I was contacted often. Great Job. More

They lack communication. Bought a Denali from here about 2 months ago the sales rep was nice the car is trash for the amount of money it costs it's falling apart. There's lot Bought a Denali from here about 2 months ago the sales rep was nice the car is trash for the amount of money it costs it's falling apart. There's lots of things wrong on the inside , like it was made in a hurry. Took it to order a part a week after I bought it and it took like a month and half to get it . While driving it those few weeks we noticed the car wasn't even align correctly, back plate of driver wheel was broken, speakers out of place I even push myself one in because they are not installed correctly. Carpet is not tucked in .. etc so many other small things . While taking it in to get the alignment fixed, someone that drove the car in the service area hit the truck. The service guy told me they would take care of it that I needed to leave the truck and they needed to replace bumper and light meanwhile manager at service when I tried to speak to him didn't bother to apologize , or make us feel at ease instead he claimed my car wouldn't depreciate when in fact it does . Didn't look at me in the face and took this disruption serious instead kept on typing away and looking at his paperwork . My husband told him can u take down my number to send message to general manager and the man couldn't even find a paper to write it down . He acted like it wasn't a big deal what had happen. I'm very dissatisfied with the whole car and dealership in the way they are handling this . So far no one not the general Magee has contacted us I have called and they tell me his busy, we have emailed and nothing my husband has called and they tell him oh he just got in they are avoiding us. We deserve better this is not the right way to handle this . Do not buy from this dealer More

The service department need to improve the service they give. Got my car and took it right back. It was not working. give. Got my car and took it right back. It was not working. More