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Castle Buick GMC of North Riverside
North Riverside, IL
802 Reviews
Welcome to Castle Buick GMC of North Riverside, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you.
Our outstanding reviews and high level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from North Riverside, Berwyn, Cicero, Oak Park, and Brookfield by delivering a seamless and enjoyable car-buying experience.
At Castle Buick GMC of North Riverside, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:30 PM
Sunday Closed
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Showing 802 reviews
December 01, 2019
Great experience and friendly service. Well worth the hour long drive to purchase a new truck. Will do business with again in the future. Thanks! hour long drive to purchase a new truck. Will do business with again in the future. Thanks! More
by Ashley T
Employees Worked With
November 23, 2019
Get a new truck I just want to thank Tito for all the help it was a very good experience buying our new truck very nice people work there thanks again very happy. I just want to thank Tito for all the help it was a very good experience buying our new truck very nice people work there thanks again very happy. More
by perla021469
Employees Worked With
November 17, 2019
Thank you to Tito, Corey, and Joe for making the process easy for us. We’ve been loyal customers of Castle Buick for many years and we will continue to be. easy for us. We’ve been loyal customers of Castle Buick for many years and we will continue to be. More
by Angelac1001
November 17, 2019
Happy with the sales department I worked with Che.He was personable and easy to work with. The price negotiating with the sales manger went smoothly and was fair.The reason for a 3 s I worked with Che.He was personable and easy to work with. The price negotiating with the sales manger went smoothly and was fair.The reason for a 3 star rating was the finance department. Apparently I had someone filling in for the finance manager who was on vacation. The person tried to pull the vin number etching scam saying it's done on all their cars and listed $399 on the bill of sale. Didn’t ask if I wanted it or not. Don’t fall for it! A vin etching kit can be purchased on Amazon for $18. More
by duke
Employees Worked With
November 14, 2019
great Nubia was great. As were Brian and Tito. Should not force buyers to sign arbitration agreements. They are probably not enforceable and are of no ben Nubia was great. As were Brian and Tito. Should not force buyers to sign arbitration agreements. They are probably not enforceable and are of no benefit to the consumer. More
by dhurtado2
November 14, 2019
Low Advertised Price, BUT.. Responded to online advertised price (drove down from Milwaukee), which showed a sticker price of $79,000 minus Castle Discount of $14,000 resulting i Responded to online advertised price (drove down from Milwaukee), which showed a sticker price of $79,000 minus Castle Discount of $14,000 resulting in a final price of $65,000 (plus taxes. licenses and fees). We agreed on a deal. In the finance person's office, they tried to add in an additional $1,300 to the deal. I noticed the final numbers had changed and were not what I expected. I asked what that additional $1300 was. They said it was the Destination Charge. I said the Destination Charge is included in the MSRP - on the sticker). The finance person said "we add it back on the back end of the deal". I asked him if people actually let them do that - tack on the destination fee at the end, even though it is already included in the initial price. He said "some people complain, but at this point of the process, they just pay it to get the deal over with". I wasn't paying it! It was sleezy and I told them so. It did not match the online ad that I saw (described above). The sales manager finally agreed to "waive" the $1,300. It said that was a joke - he wasn't "waiving" anything - I was not going to pay the additional $1,300 they added. It was just wrong - and he knew it. Be very careful here when buying a car - check all the numbers very carefully to be sure they don't slide something in like they tried with me.... More
by Mags44
Employees Worked With
Lou Mathews, Tom Riggio
November 13, 2019
Fantastic service from Corey Owen. I purchased a 2020 gmc sierra today, and got a fantastic price, but more importany got fantastic service from Corey Owen. Would recomend this dealer h I purchased a 2020 gmc sierra today, and got a fantastic price, but more importany got fantastic service from Corey Owen. Would recomend this dealer highly. More
by Krcars14
November 06, 2019
I wouldn’t recommend this dealer to anybody! Terrible customer service and even worse sales managers. I was sold a new car and not told of features that came standard. It was nowhere to be found anywhere customer service and even worse sales managers. I was sold a new car and not told of features that came standard. It was nowhere to be found anywhere on the car or in the dealership unless you dig for the info. Sales person was very uniformed and when I voiced my issues I was basically told oh well. Set up a meeting with a sales manger. Called to confirm he was in, went there and was told he didn’t work that day. So they got their money and then dodged me and lied to me!! Absolutely terrible dealership!! On top of that I was told my first oil change was free. When I went to get it all of a sudden it was “used” already. I don’t even know how that works. So I was screwed again. The sales managers should be ashamed of themselves for treating customers the way they did. I honestly hope they lose their jobs one day because I’m sure I’m not the first. So my advice is to stay as far away as possible from this dealership or anything involved with them. More
by John
November 06, 2019
Nubia is fantastic and very honest with everything. She’s understanding and did whatever it took for me to get the truck I’ve been looking for. understanding and did whatever it took for me to get the truck I’ve been looking for. More
by Danny
November 03, 2019
Horrible customer service and disrespectful sales agents. Wouldn’t recommend to anyone to do business with. Bought a car with body and mechanical issues after telling management and sending multiple emails. Wouldn’t recommend to anyone to do business with. Bought a car with body and mechanical issues after telling management and sending multiple emails. More
by Jevaun Brown
