Castle Buick GMC of North Riverside

Patrick was easy to deal with and up-front and honest. He wasn't an in your face high pressure guy. We has some issues with the loan payoff but they were very attentive tot he problem and fixed it right He wasn't an in your face high pressure guy. We has some issues with the loan payoff but they were very attentive tot he problem and fixed it right away. The negotiation process was seamless and easy. More

Bought a car from them about two months ago. When I went in for the test drive terry the sales manager told me that the navigation system was not working. And that they ordered a new one because it was unde in for the test drive terry the sales manager told me that the navigation system was not working. And that they ordered a new one because it was under warranty. They terry and tommy from sales said that it just went out. So I test drove the car everything seemed ok. I noticed a big scratch on one side of the car, terry said that he would take care of it and also get me a new manual for the car. and it was missing a jack drom the trunk. And terry said he will also take care of that for me. so they put the new navi in, and the car was ready for pick up. went to pick it up and they said that the wood for the dash was broke and they ordered a new one. So the problem began I have to say terry is one of the biggest xxxxxxx I ever delt with. he lied about everything that was promiset to me. when they put the new wood on they messed up the dash it never sits right any more it squeeks rattles, and all I get from that lying SOB terry is yes boss I will take care of it, and he never does. I had to buy my own car manual, jack, and have to pay someone to fix the scratch that was promised to me and in writing. But the worst part was that I found out later from Jose the service manager, that the navi did not just stop working, the car was broken into and it was stolen and the dash was all ripped out. I think thats why I've had nothing but problems with this car, its been in the shop at least 10 times for various electrical work. Hope you rott in xxxx for this someday Terry Errahali. stay clear from this guy and this dealership. they never call you back the car I traded in was not pay off on time. I kept getting calls from the bank for a allmost 2 months ti'll they finally paid the car off. Its been a nightmare dealling with these guys. from sales mannagement to their sorry A@# service department. I will be getting a lawer soon to see if there is something I could do. More

Have you ever heard of them calling you back three weeks after you bought your vehicle, asking you to come in and sign a different contract for a higher interest rate, but the payment will remain the same? after you bought your vehicle, asking you to come in and sign a different contract for a higher interest rate, but the payment will remain the same? Of course we did not do it. How stupid do they think people are!!! Then, get this, the manager Eric actually left a voicemail message threatening to come and take the car back if we did not go back in and sign the different contract! It sounds like someone on their end may have made a mistake, and they are trying to cover their a$$. More

Have you ever heard of them calling you back three weeks after you bought your vehicle, asking you to come in and sign a different contract for a higher interest rate, but the payment will remain the same? after you bought your vehicle, asking you to come in and sign a different contract for a higher interest rate, but the payment will remain the same? Of course we did not do it. How stupid do they think people are!!! Then, get this, the manager Eric actually left a voicemail message threatening to come and take the car back if we did not go back in and sign the different contract! It sounds like someone on their end may have made a mistake, and they are trying to cover their a$$. More