Castle Buick GMC of North Riverside

I arrived at the dealership at the time of my pre-set appointment to see and test drive a particular vehicle. I found out it had been sold about 30 minutes before I arrived, so I looked around and found appointment to see and test drive a particular vehicle. I found out it had been sold about 30 minutes before I arrived, so I looked around and found another car I liked much better, for an even better price. My salesman was a young man named Alfanso who was very professional, friendly and amazingly helpful. He actually made buying a car a pleasant experience. No pressure whatsoever. The accessories guy, Danny, was also very professional and helpful, as was Tony in finance. From start to finish, I was treated very well and can only hope their service department lives up to the very high standard the sales people have set. I would recommend this dealership to anyone in the market for a car. The deal I walked away with felt quite fair and I am completely satisfied. I'll be referring all of my friends and family here. Oh yeah, and did I mention that when you buy a car here you get free oil changes and car washes as long as you own the car? Nice touch, very nice touch. More

DO NOT BUY FROM THIS DEALER. After I put a down payment on a car, they cashed my check and then sold the car to someone else the day before I was going to come in and sign the paperwork. on a car, they cashed my check and then sold the car to someone else the day before I was going to come in and sign the paperwork. More

To Whom It May Concern: On March 5, 2013 at about To Whom It May Concern: On March 5, 2013 at about 6pm, I bought a vehicle at Castle Buick GMC for the first time - a 2003 Black Ford Escort ZX To Whom It May Concern: On March 5, 2013 at about 6pm, I bought a vehicle at Castle Buick GMC for the first time - a 2003 Black Ford Escort ZX2. I was treated nicely verbally, but when I left the dealership with the vehicle at around 7:30pm, on the way home the 'Check Engine Soon' light came on. I called the salesman while heading home and he stated that it was likely caused by one of their service guys leaving the gas cap loose. He suggested I stop and make sure that the gas cap was secured completely. I pulled off the road and checked and the gas cap was on securely, so I called the salesman again and he asked if I wanted to bring the vehicle back to the dealership that night since they would still be open for a while (until 9pm). When I got back to the dealership, the salesman told me that he would have the vehicle looked at. I waited for at least 30 minutes, then the salesman told me that the warning light probably came on because the car just needed to be run for a while since it had been sitting for some time without being started or driven. When I left the dealership with the vehicle, the warning light was off, but came back on the next day. I took the vehicle back to the dealership and they told me the thermstat was bad. They replaced the thermostat at no charge. When I left the dealership with the vehicle, the warning light was off, but came back on the very next day. I took the vehicle back to the dealership and they told me the thermostat was bad. They replaced the thermostat at no charge. Just as always do, I then took the vehicle to a very reliable auto shop that I have been using for the last few years to have them do a thorough inspection of the vehicle. They printed out the quote(s) for all the repairs that this vehicle still needs, which totals over $3000: Speedometer and Cruise Control Not Working Valve Cover Gasket Leaking - Burning Smell from Engine - Needs Replacing Exhaust Manifold Cracked and Needs Replacing Timing Belt, Water Pump, Belts and Hoses Need Replacing Front Tie Rod Ends and Ball Joints Need Replacing All Shock Absorbers and Struts Need Replacing Transmission Mount Needs Replacing Air Conditioner Does Not Work Fuel Filter Needs Replacing Rear Brakes Need Cleaning and Adjustment I was shocked and called again to speak with the salesman who sold the me the vehicle. All he said to me was that the car starts and runs. Then I called and spoke with a senior car salesman and he stated that he would see what he could do. I never heard back from him at all. I called and spoke with the General Manager of the dealership. He asked me to send the service quotes to him and that he would have the Shop Manager call me to see what he could do to reduce the cost of the repairs. Once again, I did not get any call from the Shop Manager, so I called and spoke with him and he said that all he could do was take $150 total off of what it would cost the dealership for the repairs. I told him that this was not all satisfactory. I then contacted Wells Fargo Services (who I make my vehicle payments to) and they sent out one of their salesman to contact the dealership. I was later told that the dealership also told the Wells Fargo saleman that they would not do any repairs on the vehicle. I told Wells Fargo that, due to this huge issue, I wanted to have the car re-possessed. They told me that the vehicle's value is too low for them to come and pick it up. I am very upset and absolutely will never do business with this dealership again and am letting everyone I know what my experience has been with this dealership as well and advising them to also not do any business with them. Sincerely, Rick Reshew Lombard, IL. More

I TOOK MY VEHICLE IN (5/23/13) FOR OIL CHANGE AND WAS ADVISED THAT CAR NEEDED A MAINTENANCE II SERVICE TO MAINTAIN WARRANTY. I AGREED TO SERVICE AND LEFT VEHICLE AT SERVICE DEPT AT CASTLE BUICK DEALER. T ADVISED THAT CAR NEEDED A MAINTENANCE II SERVICE TO MAINTAIN WARRANTY. I AGREED TO SERVICE AND LEFT VEHICLE AT SERVICE DEPT AT CASTLE BUICK DEALER. THEY HAD VEHICLE FOR ONE WEEK. I GOT A CALL TO PICK UP CAR ON 5/30/13 AND WAS TOLD CAR WAS READY. TOOK THE CAR HOME AND BEGAN TO NOTICE DETAILS THAT LED ME TO BELIEVE MAINTENANCE WAS NOT PERFORMED AS WAS DESCRIBED ON AGREEMENT. LIST OF THINGS THAT WERE NOT DONE... FLUIDS WERE NOT CHECKED AND FILLED, TIRE ROTATION WAS NOT DONE CORRECTLY, TIRE PRESSURE WAS NOT ADJUSTED, TIRE SENSORS WERE NOT REPROGRAMMED, DOOR SEALS NOT LUBRICATED, SUNROOF WAS NOT LUBRICATED, AC PRESSURE WAS NOT SERVICED, OIL LIFE INDICATOR WAS STILL INDICATING OIL LIFE AT 30% ... ETC. SO I CALLED THE DEALER AND ASKED TO SPEAK TO SERVICE MANAGER ROB MCFARLAND, HE STATED THAT HE WOULD NOTE MY RECORD TO INDICATE TO DOUBLE CHECK EVERYTHING NEXT TIME I TOOK MY CAR IN FOR SERVICE. I DEMANDED THEY PERFORM SERVICE AGAIN AND AGREED TO TAKE CAR BACK ON WED 5/29/13. DROPPED OFF CAR FOR A COUPLE OF HOURS AND I ASKED THAT THEY REDO EVERYTHING AND MAKE SURE THINGS WERE DONE CORRECTLY THIS TIME, INCLUDING AC PRESSURE CHECK. WAS ADVISED THAT THEIR AC PRESSURE MACHINE HAD NOT BEEN FUNCTIONING FOR SOME TIME. AFTER 2 HRS THEY CALLED AND WAS TOLD CAR WAS READY, UPON ARRIVAL THE NIGHTMARE GOT WORST. I WENT TO MY VEHICLE TO INSPECT IT AND AS SOON AS I OPENED THE DOORS I SAW THAT THEY HAD SPRAYED LUBRICANT ONTO THE DOOR JAMBS, ENTIRELY AROUND THE AREA WHERE THE DOOR CLOSE ONTO THE BODY AND ON THE ACTUAL DOOR PANELS THEMSELVES, THE WORST PART WAS WHEN I REALIZED THAT THE GREASE HAD SPRAYED INTO THE CAR, MY LEATHER SEATS WERE COVERED IN GREASE. THE SERVICE MGR JEFF TRIED TO CLEAN THE SEAT WITH WINDOW CLEANER IN FRONT OF ME EVEN AFTER I TOLD HIM NOT TO, LEATHER IS NOT THE SAME AS WINDOW. MY CAR STILL HAS GREASE STAINS AND THEY REFUSE TO REPLACE MY SEATS, THE SERVICE MANAGER, JEFF, KEPT THE CAR A SECOND TIME AFTER THEY THEY SENT THE CAR OUT TO GET DETAILED AND HAD "HIS GUYS" GO AT THE LEATHER SEATS WITH WHAT I BELIEVE WAS LAUNDRY DETERGENT, THERE WAS WHITE POWDER RESIDUE ON MY DOORS AND NOW NOT ONLY DOES MY CAR STILL HAVE GREASE ON THE LEATHER, BUT NOW THERE IS DISCOLORATION ON THE DOOR PANELS AND OTHER INTERIOR PLASTIC AREAS AND MY CAR NO LONGER HAS THAT NEW CAR SMELL, IT NOW SMELLS LIKE CLEANING CHEMICALS. A NIGHTMARE TRYING TO GET CASTLE MGMT TO BE RESPONSIBLE AND MAKE THINGS RIGHT. THEIR TECHNICIANS MUST BE INCOMPETENT JUST LIKE THEIR MANAGEMENT, NEVER AGAIN WILL I TRUST THIS DEALER. KEEP AWAY AND GO ELSEWHERE IS MY RECOMMENDATION. More

Castle was a welcoming dealer that offer variety on the specific cars they have available. They did not try to buy me a car i didn't want. An employee even brought me hot choclate on that winter day. I wou specific cars they have available. They did not try to buy me a car i didn't want. An employee even brought me hot choclate on that winter day. I would recomend this dealer to anyone. More

LT was extremely helpful during a desperate situation. The dome light in my vehicle would not go off due to a door lock problem, which would have resulted in my car being towed. LT told me to come in eve The dome light in my vehicle would not go off due to a door lock problem, which would have resulted in my car being towed. LT told me to come in even though I frantically called the service department at the last minute. I cannot tell you how much I appreciated the kindness LT demonstrated and the excellent service that was provided by the staff. Please thank them again on my behalf. More

The service and the professionsalism was exceptional. Alvaro was courteous and fun to work with. He explained everything and got everthing taken care of in a timely manner. The last dealership I worked w Alvaro was courteous and fun to work with. He explained everything and got everthing taken care of in a timely manner. The last dealership I worked with wasn't this good. I really enjoyed doing my car buying with this dealership. More

It was already 4pm, my battery died,then we just jumped it. I called a few dealships and decided, to be safe- for work the next day - it would need to be replaced. Castle service dept was willing to take it. I called a few dealships and decided, to be safe- for work the next day - it would need to be replaced. Castle service dept was willing to take my car right away and I was in and out in a few hours. Their price beat another place only 2 miles away and since Castle (mails out to customers) such great coupons I had an additional $20 off. Service manager, Felix, even offered to wash my car before I left. Nice work Castle guys. More

Always great service. The staff is friendly, consistent and always willing to help. They are also trust worthy. Prices are too high though. Good job. and always willing to help. They are also trust worthy. Prices are too high though. Good job. More