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Castle Buick GMC of North Riverside
North Riverside, IL
804 Reviews
Welcome to Castle Buick GMC of North Riverside, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you.
Our outstanding reviews and high level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from North Riverside, Berwyn, Cicero, Oak Park, and Brookfield by delivering a seamless and enjoyable car-buying experience.
At Castle Buick GMC of North Riverside, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:30 PM
Sunday Closed
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Showing 804 reviews
November 12, 2014
Excellent Service My experience is always excellent. I am treated with the utmost respect and the service consultants always explains in detail the sevice required, an My experience is always excellent. I am treated with the utmost respect and the service consultants always explains in detail the sevice required, and because of this I don't feel like I'm being taken advantage of. I love my Buick LaCrosse!!! More
by dorisegunn
Employees Worked With
LT
November 10, 2014
This Dealer Ship is great. I would recommend this Dealership to anyone that I know needs service done to their vehicle. Thanks for the quick service. I will definitely come back I would recommend this Dealership to anyone that I know needs service done to their vehicle. Thanks for the quick service. I will definitely come back. More
by TheMikamama
Employees Worked With
Steve
September 19, 2014
Unsatisfactory Sales Experience Went into dealership to see cars listed on the Internet. Alfonso couldn't find the cars even though he had the keys. We sat alone most of the time w Went into dealership to see cars listed on the Internet. Alfonso couldn't find the cars even though he had the keys. We sat alone most of the time while he went running around. When discussing price on a car that test drove and trying to negotiate the price, he told me I shouldn't be looking at that car if that was what I had to spend. I told him I came into see the cars that I told him about and he left again, looking for the cars. After waiting for him for another 15 minutes, we got up and left. He saw us walk to our car and never tried to stop us. Obviously, he didn't want to sell a car that day. We went to another dealership and I purchased a Verano. His loss. More
by Veranoowner
Employees Worked With
Alfonso
August 13, 2014
Worked out the kinks After a few kinks during my purchasing experience, I am extremely happy with my 2011 Buick Regal. I had addressed an issue with the dealership regard After a few kinks during my purchasing experience, I am extremely happy with my 2011 Buick Regal. I had addressed an issue with the dealership regarding a gentleman in the finance department and Mr. Rudy Escareno and Mr. Joe Genna contacted me immediately regarding the issue and took immediate steps to resolve the problem. They followed up with me every step of the way to make sure that I was satisfied with not only my purchase but with the dealership as a whole. I haven't had a lot of experience with the service department yet (that's a good sign) so I am unable to review that department. I would definitely recommend Castle Buick to family and friends. More
by nicole99
Employees Worked With
Rudy Escareno, Chris Lopez
July 26, 2014
Five star service I recently purchased a 2014 Buick Verano and could not be more happy with my purchase the people at castle are professional and very helpful they made I recently purchased a 2014 Buick Verano and could not be more happy with my purchase the people at castle are professional and very helpful they made me feel comfortable and stress free in this experience I don't think it would have been as smooth as it was if not for the team at castle thank you for everything More
by Tommy2times
Employees Worked With
Tito villalavazo
July 22, 2014
Happy Buick owner After a few failed attempts to close on a deal the General Manager, Joe Genna, personally came out to speak to me and cut me an offer I couldn't refus After a few failed attempts to close on a deal the General Manager, Joe Genna, personally came out to speak to me and cut me an offer I couldn't refuse. I am really happy we ended up working a deal as I am now EXTREMELY happy with my Buick Lacrosse! Would recommend to anyone! Ask for the General Manager Joe Genna and salesperson Maricruz More
by Alexastorga31
Employees Worked With
Joe Genna
July 09, 2014
Becareful It Can Happen To You Bought a used 2008 Malibu less than two months ago and it was a horrible purchase. First week the steering wheel locked on me as I was driving with my Bought a used 2008 Malibu less than two months ago and it was a horrible purchase. First week the steering wheel locked on me as I was driving with my kids in the car. Second the computer system went out on the car and it makes my door locks go crazy. The display lights no longer work. The car needs new breaks. I was on my way to work when I turned the ignition and smoke started coming out of the hood and the car no longer turns on. Do not purchase cars from there and their service repairs is horrible no customer service. I wish someone would told me about their bad experience at Castle Buick before making a bad decision to purchase my car from them. I understand is used vehicle however I understand the car goes on a full inspection before been sold to a consumer or at least that's what I was told by the sales rep. Took the car to dealer to find out it's a $900 repair just to get the car stared. If I do not decide to fix it with them they want to charge me $140 for the diagnostics. I tried speaking to the sales Mgr Jose and he was not willing to work with me at all. He told me I should of bought the extended warranty, I explain I paid 9k cash for a vehicle that I can no longer use and his best answer was I should have not bought the vehicle if I couldn't afford the warranty. And now it seems they are more concern to make money off me than to deal with the problem. I was sold a dry lemon. Do not let these people scam you. I will be contacting BBB and making a formal complaint. And I am also filing a complaint with the Illinois Attorney General Lisa Madigan, consumer protection department. More
by maria.roldan.39
Employees Worked With
Jose
June 27, 2014
They have no clue! Total lack of communication between Internet sales "call center" and actual dealership. My husband and I went to buy a car and the car wasn't even the Total lack of communication between Internet sales "call center" and actual dealership. My husband and I went to buy a car and the car wasn't even there it sold 6 days ago!!! Horrible experience!!! More
by kokes33@comcast.net
Employees Worked With
Olivia
June 03, 2014
customer loyalty means nothing to service manager I have a 2012 Buick lacrosse which I bought new at this dealership over the last 15 years I have bought at 10 cars from here with never a problem whic I have a 2012 Buick lacrosse which I bought new at this dealership over the last 15 years I have bought at 10 cars from here with never a problem which is why I hate writing this my Buick has been in the shop 6 time for the same problem and they can't and now won't fix it they claim it's my phone but I tell them I have had 5 phone and still have same problem I ask to have a gm rep come look and he won't call if this is how you treat good loyal customers. Maybe I am better buying somewhere else More
by chiboy71
Employees Worked With
service manager
April 29, 2014
The worst Totally unorganized. Promised me and my family over the phone. That the vehicle we wanted was there. It was a gimmick to get us there and try to sell Totally unorganized. Promised me and my family over the phone. That the vehicle we wanted was there. It was a gimmick to get us there and try to sell us something else. Very classless environment with no leadership. Luis the manager was a tool. More
by kyleg500
Employees Worked With
luis, bryce, Mr Matthews
